VOSS.electric-fence Reviews 

I have edited my review to three stars as I recieved 2 out of 3 items. I have contacted customer service which have phoned UPS just to let me know UPS have lost my item. They were good enough to reschedule a new delivery for me with a different courier DHL, Only this time I had no tracking information and still waiting on the item to arrive, further more I have two unrelated orders which have been purchased separately which have not yet left the warehouse and they r each a single item. I have emailed customer service which have not replied so far. I order plenty of equastrian items from overseas including Germany which arrive in a single day, for me this is just ludicrous that i need to wait more then a month.

Good product at a reasonable price. Received email updates. I agree with previous comments that the company should make it clear that they are not UK-based and so delivery takes a bit longer than some might expect. Luckily, I was aware of this because I had checked TrustPilot. Delivery took around 10 days, which I was happy with (but I would not have been if I was not aware that it might take that long).

I would happily use this company again.

I had to cancel my order due to no longer needing the products. 'Emo' in customer service was very helpful and friendly. I received a full refund without any hassle. It is nice to see a company with prompt and fair customer service.

Ordered from this company, what a mistake, misleading company information, UK website, UK phone number but all goods come from Germany. Going to take weeks for item to arrive, I ordered it as I needed it now, maybe I will just explain to the sheep not to escape meanwhile!

I didnt realise when I put in the order that the shop is in Germany. It has a UK phone number on the website and hugely helpful, apparently UK-based staff.

The courier is UPS (although they are apparently changing it). Why so long? I dont really know but the tracking was extraordinarily detailed. It took four days of week 1 before the items left the Voss Warehouse. Then a couple of days to traverse Germany, with a further couple of days before it left and so it went on with various delays itemised at each stage. Eventually, they delivered a day earlier than they said so it was only 2 weeks and 1 day. Luckily I was in. By the time it had arrived it was too late and I had to obtain an inferior product locally. But the product was very good quality (lovely stainless crocodile clips for electric fencing that I couldnt find elsewhere). Worth waiting for.

I'd urge the company to be upfront and say the warehouse is in Germany (you can infer this apparently from the fact they say somewhere all customs paid for). And they should advise delivery times of 2 weeks plus (sometimes much longer according to other reviews. Well done them for persisting to trade with the UK despite Brexit. But not sure that most of these delays are Brexit-related

I have to give a 5 star for Michael for prompt and polite customer service. The particular product was not good and gave up the ghost on the first use. But I would buy from Voss again as this was possibly a one-off and probably not a typical event.

I wish I had read the reviews before ordering from this company. The service I received mirrored that experienced in the bad reviews. Misinformation and delays have been my experience of this company. They are not upfront about their shipping times - which bear no resemblance to the advertised time. They blame delays on customs and courier but no mention of that when you make a purchase! Like other reviewers I found that they did not want to refund but just ploughed on telling me that my goods were in transit...with conflicting reports about where they were in the system. I was refunded the courier charges. They freely admit that the courier they use has been a problem but they have no contingency to deal with that. The goods arrived today, 3 weeks after expected and way past the birthday of the person they were intended for as a present. The packaging is battered and torn with UPS tape covering holes in the cardboard.
I haven't checked inside yet. Funny that I got to speak to a person on the phone once but after that a recorded message said that the phones weren't available! I was going to order another tack locker from them for myself but I don't want the stress of not knowing when/if it will arrive.
Update...I have received a partial refund on the locker as it was bent and delivered to an unmerchandisable standard. It was only because of the engineering skills of my partner that the locker was able to be put together. Packaging was totally inadequate.
Just to be clear....I do not tell lies. I ordered the locker on 22nd Aug, payment taken from my account 23rd Aug, website stated 2-6 day delivery therefore item was due to be delivered by 28th August.

Very very slow delivery, if it even turns up! Very unhelpful on sorting out shipping problems and unhelpful

I originally wrote a review about this company whilst seething, the bones of it is they need to stop using UPS, as they’ve massively failed them on multiple occasions on my order. I was eventually issued a refund after multiple promises that my order would be delivered by UPS, I wouldn’t use again based on my appalling experience.

This company with a British phone number advertises of a fast shipping and quick delivery but do not be fooled: they are based in Germany and take MANY days to ship. The 2-5 days delivery is a complete lie. Their phone number is not real either. Beware. I had initially chosen them over other companies thinking they would deliver a (cheaper) fence for my urgent requirements but as soon as I realised the item was going to take a lot longer to arrive, I tried to cancel my order and was told that this was not possible because it was already with the courier (which was... also a lie!). After I got paypal involved and caught them red-handed they immediately cancelled my order and issued a very long cover-up message contradicting their own previous messages about what had actually happened. I strongly suspect the good reviews on here are fake. You have been warned!

EDIT 11/08/22 in response to Voss EF's reply below:

I cancelled my order as soon as I realised that 1) they were taking longer than the 2-5 days delivery time announced on their website, 2) by day 4, I still had no shipment information at all about my order.

My first attempt to cancel was totally ignored by Voss, who continued to proceed as THEY wished. My second attempt to cancel was then refused on the grounds that my order was 'being prepared'. They even went on to create a label for the shipment later that day. My third attempt was also refused as, I was told, my order was 'with UPS' but when I checked with UPS they said that only a label was created but that the goods were still at VOSS's depot, which meant that - despite what VOSS wanted me to think - my cancellation rights under the Consumer Rights Regulations still stood.

I eventually got paypal involved as all my dealings with VOSS were leading nowhere. And yes, I did call their British helpline several time, only to hear an answering message saying that this was not currently in service.

Their response below is very illustrative of how manipulatively this company operates and deals with customers.

I mean who would suddenly want to start shipping an order that a customer wants to cancel and then suggest that having it shipped all the way from Germany to the UK then back to Germany again, then refunded is the best way to do it???? I rest my case.

Update: parcel did not leave Germany until 27th, delivered on 28th. There was no delay at Stanford as you have said. Check tracking info. Phone was not answered and just played recorded message to say telephone service is not available and telling customers to send an email.

Placed an order on 13 July. Two weeks later (27 July) the parcel is still in Germany. Spoke to Voss on Friday and they said delivery would be Monday. No delivery on Monday so contacted UPS who said only the sender can speak to them but I have been trying now for 3 days to speak to someone but they don’t answer the phones. Regret ever placing the order!! Appalling customer service. Will never buy from them again.

I ordered my package 4 weeks ago with a 2-6day delivery time. I still haven't received the parcel which I needed urgently.
I seemed to be left to all the chasing with UPS to see where my parcel was. I was refunded delivery costs and part refunds once my product arrives. I was also offered to send it back and have a full refund once it arrived. This left me with no fence that I urgently needed and no money to buy the items elsewhere.
They use UPS who have terrible service, promised call backs, emails and deliverys which have never happened. Literally had to phone every other day and no one knows what's going on.
Staff were always helpful and friendly on the phone, but usually a bit of a wait to get through. They say delays were due to customs and UPS (who have now declared the parcel lost). They refunded me quickly. They assure me this is an exception and the whole container was held by customs causing the delays.
I am very disappointed with this experience. I spoke to them again today and was offered a discount on my next order. I initially said I would never order from them again, but their products look better than others on the market. I have gone elsewhere for most of the order, but I have ordered one of the products again from them, and being assured that it will take 5 days. Let's see if I can give them a better review.

Pros - Good selection of products at reasonable prices. Customer service is good when someone is available to answer the phone

Cons - Delivery is from Germany and takes around 2 weeks. UPs delivery is unreliable with tracking information. It is rare to be able to get hold of anyone at customer services

Well it took a long time to get delivered firstly,
Secondly the drinker had to have a workshop modification to make it hang correctly against the wire of the chicken house. Basically 6 out of 10.

This company is my go to for all things fencing. The fibreglass posts are a good price and excellent quality. Will always buy from them.

Delivery dates were clearly communicated at the start and delivered as requested.

Before ordering I phoned the help line and was told a wait of upto 10 days for delivery. All the items I ordered were in stock. All stock is in Germany. NOT THE UK!!!! Order no 2022-10290779. It took nearly 4 weeks. NOT HAPPY. If your in a hurry, don't bother ordering from this site. I can't comment on the products yet, but I will.....

UPDATE: parcels eventually arrived and I am pleased with quality! However, this is not the company for speedy delivery. They may say issue was rectified but I had same issue in 2017... which also took over 2 weeks to arrive (pre Brexit etc etc).

As many others are pointing out the 2-5 days delivery is not correct.

Ordered on the 30/05/22 and only today have I just seen via the tracker I will receive my order on the 18/06/22!

I placed my order for electric fencing items 11th May 2022, the delivery timeline for each items on the list was 2 to 5 working days. It is now 1st June 2022 and I still haven't received my order. I have chased this up twice to be told (on both occasions) that "It has now been processed by our warehouse and is being prepared for dispatch"

I should have heeded the very poor reviews over both appalling delivery and customer service. Do not use this company to potentially save a pound. Stated delivery 2- 6 days and finally arrived day 8 after my chasing. Delivery tracking system did not show accurate timescales. Company apologised once and then silence in answering perfectly polite emails. Goods were fine in fairness and how much of an issue the Germany base is I’m not sure; but will never use again and really unimpressive service and company.