VOSS.electric-fence Reviews 

Faultless service!
Was worried after reading some older reviews of horrendous delivery time scales but need not have been concerned. Arrived very promptly considering it came from Germany.
Only feedback would be to make it more clear on the website that items are shipped from Germany. Having said that the item arrived within the advertised timescale so it dont really matter.
I would cheerfully buy again and may be placing another order soon.

item arrived and working

Great extending handle at great price and fast post.
top marks from me.

I purchased a dog trace tracker from Voss electric fence company.Unfortunately this item stopped working after 9 months of average use.Dogtrace themselves were useless and ignored my requests for help and left me feeling angry and conned at their lack of response regarding an item costing several hundred pounds.Voss Electric Fence on the other hand could not have been more helpful and thanks to them I am now in possession of a brand new tracker.Thanks again Voss for your exemplary service.

Electric fence working indicator. Bought several of these units ideal indication that the wire is running live. Unit has three bright LED’s That flash every time line is energized.

Slick deceptive marketing useing .co .uk on the website. Dont try the its in the small print excuse either. It is done to deceive IMO and Iwould never have been sitting here for it to come from Germany.
2-5 business days …nope sorry ,8 so far and the worst courier you can find who never gives you more than “End of Day” when everyone gives you an hour slot.

I have no problem buying from the EU or any country,but I want to have it laid out clearly ,why would a German company use a UK address website?

Big difference is companys like Amazon have UK warehouses….end of day Wed,now appears to be end of day Thursday .
Several days on import scan,each day promising before the end of that day,we are now told Tuesday. And its back to being import scanned.

I would never ever have ordered abroad had I known clearly that the warehouse was in Germany . So far ten working days,when 2-5 were listed.

The vendor can say what they want ,they wont be getting my return business.

To conclude today 12 working days later plus three weekends,the order arrived,or at least half of it did ,the other half was missing.
The lady I spoke to was very polite and helpful,she was let down by her company. I asked for a refund for the missing item and it came thru very quickly.

Purchased an expensive but beautiful Voss ‘Autumn Leaves’ birdhouse. Supposed to be made from ‘treated wood’. Was great when it arrived in May of this year but 3 months later is now falling apart. Very poor quality, faded by the weather and tiles falling off. Will try to repair with wood glue and some type of varnish? Due to the really bad reviews about this Company, I am not going to waste my time trying to find a solution to this problem.
Avoid this product, expensive rubbish!!!

, I recently bought proficut horse clippers from Voss farming , the customer serivce was great and I recived my package quickly , but I have not yet used this product but look forward to soon. Has anybody used this and have you been happy , please if you have could you pop a message back as I would like to hear some feedback before using it on my horses to ensure that it’s safe thank you ☺️

Buyer beware ! I would give this company no stars if it were possible.

They are a German company illegally trading under this .co.UK. Website.

It’s only after you pay that you find out all the goods are in Germany. There is never any chance goods will arrive in anytime soon and you are not protected by your usual U.K. rights and you cannot exactly just get in a car and drive to the warehouse .

I’ve started a Pay Pal dispute as the electric fencing I needed was time sensitive so I’ve had to order the goods from a legitimate U.K. based company .

They say they have supposedly shipped the goods but that is only to appease the Pay Pal dispute team as I’ve claimed my money back .

All you get from this Company are excuses and promises . They are so busy dealing with complaints because they know they are tricking uk customers to buy from a warehouse and company in Germany.

I wish I had read these trust pilot reviews first . This company needs to be stopped to avoid other customers having the same painful issues .

Please report them to trading standards and ask your bank and pay pal for refunds. The more disputes customers raise with the financial methods they used the more chance other customers will be refunded .

Don’t use this Company !

And now they have responded and look at the excuses and that Trust Pilot is only for cases gone wrong !! I am a prolific google reviewer and quite often give 5 stars to businesses who look after customers and only just the other week gave a 5 star review on trust pilot.

The one person I trust to be honest is me and trust me - using a U.K. front end site for a German warehouse is purposely done to trick customers. They should be using a German website if they want be honest . So their response to now undermine how trustworthy trust pilot it just goes to show you what I mean.

Update - 30.8.2021- now they have asked Trust Pilot to ask me for more details so they can verify my experience ! They already responded to this review so they have verified it. The quickest thing they do is respond to negative reviews or pay pal disputes yet they will send you dozens of auto emails saying they are so busy it will take 3 days to get back to you. They seem to forget that their customers are busy too and don’t have the time for this type of service.

I wrote a complaint via pay pal to this Company also and I received an auto email (no surprise) all in German explaining they were just a small family business and struggling (I still have that email). And then on here and other communications they say they are multi National ! If they were multi National they would have warehouses in every country like Amazon.

I have a chain of emails starting from day 1 when I immediately wrote saying that my Pay Pal account had credited a German company and not the U.K. company I thought I was transacting with. The whole saga just got worse and worse so why in earth they want to know more about my experience - who knows but watch this space. And again be safe - don’t use them unless you agree to only pay upon delivery .

Update 15th Sept This company never responded to my request for their English office location, nor why they did not show this on their website, nor why they don’t show the address of their warehouse even though they give a picture . And have you noticed since such bad scores they have invited a few people to score them who surprisingly give them 5 stars based on pretty scant ordering of items. All this company needs to do is actually get their act together and stop pretending and simply deliver goods within 7 days. There is no excuse for any business to trade the way they currently are - just be a good business and then it doesn’t matter where in the world you are .

Placed an order 3 weeks ago and it still has not been despatched. UK web address and phone number but no stock in the UK.
Contacted customer services who stated would prioritize and get sent asap but still waiting, waiting, waiting...

Orded item electric fencing 27th june. did not arrive until 15th July. company kept making excuses between this time I lost 15 chickens to foxes. they reckon they are in stock and delivery is 4 to 8 days. utter rubbish .whats really annoying there UK office is only 15 miles away but still no help. certainly will not deal with these again. unreliable .because of there failure to deliver on time. it cost me 15 birds and if they had delivered on time, those birds would still be alive.

Placed an order for a bird table on the 16th of June, website states in stock and delivery in 5-8 working days. On writing this review on the 10th of July I still have not received the item nor has a delivery date been confirmed. On two occasions now I have been promised over the phone my order would be on the next container therefore I would hear from UPS shortly however no such contact has ever been made. My advice is avoid this website at all costs because quite simply it is false advertising and extremely untrustworthy, the helpline is no better.

Update:
Finally delivered, took 5 weeks in total!
In contrast to what Voss replied to my review saying it was again not delivered that week as mentioned.
It’s also worth mentioning that in neither of the two phone calls with customer service did they ever mention warehouse switch issues?

Electric tape and posts order placed on 20 May and a delivery of 4-8 business days stated. Received text from UPS on 3 June stating first of two boxes would be delivered the following day by 13.45. Home all day; no sign of delivery driver and no "we missed you" note. Second box arrived without issue on 8 June (13 working days after order being placed). No information on UPS tracking page for first box so waited a week to see if it would appear. When nothing arrived, I contacted UPS who told me it likely was lost and I should submit a claim (I'll be writing UPs a review as well). Even if both boxes had arrived, delivery 5 days in excess of their longest stated delivery timeline would have disrupted my plans to build a field for the new horse. Have since been having to make another plan as I can build a field without the lost posts and don't have the spare £100 to splash out on more posts.

Was dubious considering the reviews but do think sometimes that trust pilot attracts negative reviews. So to redress the balance my fencing arrived promptly, well within timescale, and we are thrilled wiith a fantastic product. Many thanks and so glad I decided to go for it.

This is an update on my review of 1 June. Voss replied to this much quicker to any of my emails to customer service saying that I would get an upgrade, this fencing was in stock and I would be contacted about its delivery. It is now 15 June and this still has not happened. When I contact their customer services, a standard email comes back saying that they will take 3 days to reply and don’t bother calling them as you’re unlikely to get through!
It is over 2 months now since my initial order on 13 April and Voss taking my payment for items they said were in stock!
I will be posting a daily review until I receive my fencing.
I will also be complaining directly to Voss’s holding company directors.
I have never experienced such shockingly bad service and would not recommend this company to my worst enemy!

Your reply says that you contacted me about an alternative netting but that is simply not true and yet another deceitful cover up by you to muddy the waters around your disgraceful service. I have checked my emails and nothing has been received from you since my 1 June review.

I have just today received an email from customer services following the Trustpilot review saying that your warehouse will send out my netting ASAP, but quite frankly I do not believe any of your empty assurances anymore. I have had over 2 months of them and still not got the product that I paid for on 13 April!!

Well its now the 8th June , 48 days after I ordered electric netting that was stated to be in stock and I still haven't recieved it. You will note Voss stated below it should arrive Tuesday 1st June, but it didn't. I wrote to customer service as suggested and they confirmed it had been dispatched, gave me a delivery ref no (apparently it hadn't been possible to send me that automatically as it was a resheduled delivery) something else they needed to get sorted!! They told me and to be fair so did the UPS website that it would be with me on Thursday. So I stayed in and waited for it, but no delivery. Site then said it would arrive between 9.45 and 1.45 Friday but again no Delivery. Believe it or not the same thing happened yesterday, and it now says it will be delivered today between 9.45 and 1.45!! I am ever optimistic and have a feeling this might be it..... Sorry Voss but never again and unless anyone else wants to go through this , don't use until they get their act together

Further addition 10th June.
1) It is obvious from Voss comment below that all they care about is their ratings
2) The reviews are replied to from Trustpilot far quicker than by customer service. Although only to try and justify themselves and tell you to contact them. This one was responded to within 30 minutes of first writing. We found the comment about reporting us to Trust pilot totally insulting. Reports are all exactly as happened and each one followed further failure by Voss to provide service, although this latest one, was purely failing to send out details to me when dispatched, until I had contacted them .
3) Voss have stated that they will look into the problem below, but I have not heard further from them.
4) I stayed in again on Tuesday 8th for the stated delivery and once again it didn't arrive. We accept delivery is sort of out of control of Voss once dispatched, but how caring for the customer are their responses??? It could be a customs problem but equally delivery is their responsibility not ours and they should be monitoring carefully that who they use is reliable.
5) UPS site then changed yet again for the 10th day to suggest delivery would be on the 9th June, 49 days /7 weeks after first ordered. and believe it or not it arrived and I wasn't in,,,,, but we have it now
so don't worry Voss, I won't be writing anymore on Trustpilot. People need to be aware of your service and how you respond when something or in this case things go wrong, I will leave them to judge for themselves about your responses to my reports. The goodnews Mr Reviewer you won't be hearing from us again.

Update 13th June. Had to return, as believe it or not now we have received item and been able to errect we are really pleased with the product itself, very good quality and ironically we would like another one!!! Come on Voss get your act together, its clear from the reviews that its not just me, and these are just from those diligent enough to record for others ro be aware.

Really poor service. I bought fence poles/wire/gate handles, only the fence poles turned up and I still can’t get hole of the customer service department! Very disappointed and I will advise anyone to avoid shopping with “Voss Electric Fence” I hope to get the rest of my order ASAP as paid a lot of money for delivery hoping it would be fast deliver (it wasn’t!) and Iv still not got all my items!! Very poor service. Will not be spending any more of my money with this terrible company again..!

Have used before and always been satisfied but this time was a nightmare, ordered 10 rolls of electric wire on the 11th May eventually picked it up (paid £14.99 but UPS would not deliver) on the 28th May, that is NOT 6-8 business days. Sorry but wll take my business elsewhere in future.

Hi I orderd some electric fencing on the 19th may I still have not recieved an email for shipping or tracking I have also emailed and not had a reply and also rung the number and its says there are no operators available and cuts me off, I would like to know what is happening with my order but dont seem to be getting anywhere

***3rd update - I'm not being mean I'm stating the obvious, you made out that I wasn't correct with the dates and I am, you are incorrect. Whatever dates you have in your system my point is I had my first email regarding dispatch yesterday evening the 27th. That's 6 working/business days.

***2nd update - you clearly can't count then, I placed my order on the Wednesday, if you don't include that day then the Thursday is day 1, Friday is day 2, Monday is day 3, Tuesday is day 4, Wednesday is day 5 and the Thursday (the day of dispatch) is day 6! And I stated 'working' days, you call it 'business' days - newsflash - its the same thing!!

***update - in response to their reply. To be fair about 45 minutes after writing this review I did have a more personal response from you via email which was appreciated. It's still doesn't take away the fact that as paying customers we can not get a same day response from someone over the phone regarding an item that has been purchased and paid for. Yes I am aware I would not be the only one calling at bang on 8am but do you only have one operator answering the phone lines then? I think waiting a week for any response from you regarding when my item would be shipped is long enough, you stated 4-8 days for DELIVERY, it was 6 working days actually (ordered on the Wednesday and received my email Thursday evening) before I even received an email to say it was leaving the depot, baring in mind it's coming from a different country, so you haven't reached your 8 day target of delivery. And that's the point, of most peoples reviews, is the lack of communication, if someone from the start would have said, its going to take XYZ, we're really sorry but there are delays, then you probably wouldn't be recieveing half these negative reviews. Good customers service goes such a long way in business, something you don't seem seem be learning. **

Terrible customer service! Ordered something over a week ago and still no shipping email sent. I sent an email yesterday enquiring about my order to then receive, 24hrs later an automated email response. As previously mentioned by someone else, you saying it's a busy time of year is b***ox you should know by now when you're at your busiest. Nowhere did it state I'd be waiting weeks for my delivery, if I had known that I would have 1000% not ordered from you as what I have ordered I am desperately in need of. I rang your only phoneline bang on 8am to be greeted by the same message I had heard all day long yesterday trying to get through, I find it very hard to believe the lines are that busy the second they open and if so then there should be the option to wait on the line but there isn't, you just get cut off. As someone else has previously said, how come you manage to respond to these negative reviews but you can't respond to a customers enquiry when you have had our money for weeks. Absolutely shocking service, would never recommend and never buy from again.