VOSS.electric-fence Reviews 

Parcel arrived safely after 2 weeks, but was unsuitable for me. The returns procedure is dreadful. The phone number says nobody can answer your call then cuts you off, nobody answers your email, and the return address in Gloucester is not recognised by Royal Mail so you can't send the item back. If this is a genuine company who cares about their reputation, please respond to this review and provide returns address and procedure. If I do not receive a response, I (along with anyone else reading this review) will know the company is not to be trusted to honour its returns policy.

UPDATE 18/5/21 FOLLOWING REPLY FROM COMPANY:
Thank you for your response, however your returns policy is rather more:
* Customer rings number multiple times throughout the day, only to get an automated voice saying there is nobody available to take the call, before cutting customer off
* Customer emails, you ignore (apparently because you're soooooo busy). Yet you have time to reply to a review on TrustPilot?? Curious returns policy...

Frankly, your response speaks volumes in any event. It lacks any real empathy for your customer, does not even acknowledge the failings on your part, it simply tells me that my review is factually incorrect. It's not. However, I am encouraged by your claim that you will respond to my email within a day and therefore look forward to receiving my returns label. If/when I do, I shall happily update this review. Until then, my comments (along with those on this update) most definitely still stand.

UPDATE 21/5/21:
The response from the company after my previous update, in my view, was unsatisfactory. As a result, I claimed a refund via Paypal dispute procedure which I must say was excellent. Coincidentally, once I had logged a dispute, the Customer Service team at Voss contacted me with the returns label and procedure. As advertised, the returns cost was entirely at Voss' expense. Item now returned and refund received.

My experience of the Customer Service team, once you do get a response from them, is actually good. Unfortunately though, the time taken for action is overall very poor and communication from anyone is virtually non existent. However, to be fair, the Customer Service team did go some considerable way to improve my opinion of the company which, together with having now resolved the return/refund, has meant I have upgraded the overall rating from 1 star to 3 stars.

However, in so far as whoever responds to these reviews on behalf of Voss, I'm afraid they in particular get a zero star rating from me. Condescending, confrontational, unhelpful, lacking any degree of empathy - I could go on, but viewers can read for themselves and make up their own minds.

Good work Customer Service team though, thank you.

very long waiting time, over a week I waited for the warehouse to prepare the shipment, after preparing another 5 days for UPC to collect the shipment ... and another 7 days for delivery, I do not recommend

Bought this for domestic poultry following recommends on Facebook page. Was kept informed of dispatch and delivery details. Item now installed and seems fine. My problem? The installation instructions are so bad it would be better if they didn't give them at all. The online video is equally unhelpful. Technical support is very poor. I get the impression that the 'technical' advisors have never even seen the product themselves never mind installed or maintained it.

I have bought electric fence items from Voss, pre-Brexit, and the delivery to rural Scotland was both swift and trouble free. I was pleased with both the product and the customer support, with regular email updates of my items' journey through the delivery supply chain.

I have also bought items in the new, Brexit era of the "sunlit uplands". Before finalising the purchase, it was made clear that shipping times were up to 20 days from ordering. After two weeks I decided to contact Voss, just to ensure that my order was on it's way. Once again, the customer service was excellent and the staff member I spoke to when chasing down the items was highly apologetic. She did find my order (packed on a lorry in Germany and awaiting customs clearance) and gave me a tracking number. In perfect English, she told me (because I asked) that shipping to the UK has become a nightmare and they were losing custom here because of it.

Perhaps it could be made clearer on their UK website that the main warehouse, from where all products are shipped, is in Germany. Prior to our exit from the EU, this wasn't a problem, but is now seriously impacting delivery times. Not really Voss' fault.

Over 3 weeks I’ve been waiting for my order of horse clippers. Emails sent, asking for tracking details. I was told my item would be posted 2 weeks ago, I asked for my tracking number again in another email and why it was taking so long, to be told again that my order will be posted early last week. (Another week later) I asked why it was taking so long to despatch from their warehouse only to be told, that brexit was having an impact on their pre-despatch. Not sure how that happens when they’re only packing it and getting the courier to collect. They changed details on the Website to 20 days delivery time, just after I placed my order. So 22 days later and I’m still waiting. Gutted!

Well I think the animal deterrent machines are good iv 6 with 2 spare as light just fail now and again but they do the job which is v.good I rate em and an excellent response and service

I ordered some electric posts and wire, as the Voss products looked to be a great quality and exactly what I needed. I was told on 25.02.21 my order would be late to be delivered, but was with UPS, and should be delivered by 4th March. When it hadn't arrived I chased them again only to be told that UPS didn't actually have my order after all! Customer services then asked if I would like a refund or for the order to be delivered. I've asked for a refund, which I haven't received, nor have my emails chasing Customer Services for my refund been answered either. To echo other reviews, I would absolutely not recommend them, which is a shame as the products look good.

I wish I had checked out these reviews before ordering a bird table from this company. Had real problems on the website differentiating billing and delivery addresses and then the confirmation email indicated they were delivering to the billing address. Three emails and many failed phone attempts later they are unable/unwilling to rearrange delivery to correct address. Both Voss and carrier UPS are claiming only the other party can make the necessary changes. Will never buy from this company again.

Confirmation on ordering that my electric fence unit would arrive 11th Feb 2021 which was ordered 30th Jan 2021 but has still not arrived 22 Feb. Have tried to constantly ring and get recorded message and cut off then eventually got email reply saying it’s in the hands of UPS and I can’t have a refund!!! No contact from UPS as they said UPS would give me a tracking number pretty poor show. Not heard from either company since 11th Feb 2021! Do not buy from this company until they sort out the customers who have already paid and received no products

I am Reiterating what others and saying Avoid, Avoid, Avoid.
In contrast to the reviewer below who managed to cancel their order and get a refund, I placed an order on 2nd February which I have still not received. A week or so after ordering they updated the website adding an explanation about delays, so I asked for a refund.
It seems that requests for refunds are normally met with a canned response of “Your order has been packed, processed and passed to UPS for delivery. At the moment, we are unaware of the exact shipping time as customs controls at the UK border is a completely new process for UPS and us.
Since your order has left our warehouse, we can no longer cancel it. We must now wait for the first scan by UPS. This will create a tracking link that will be sent to you in an email”.
When you place an order the receipt says “As soon as your order leaves our warehouse, you will receive an automatic email with the tracking number(s).”
They haven’t provided tracking so as far as I am concerned my goods have not left their warehouse and this is just a stalling tactic, so they don’t have to refund. I have now resorted to reclaiming my payment through PayPal.
I need to point out that this isn’t a one off and I had previously placed an order on 11th January and had the same correspondence where I tried to cancel it after they had posted on their website that they had problems.
On 29th January I managed to get someone to reply to my emails and he was telling me that because of the problems it may be shipped the following week. Later that day UPS delivered it totally out of the blue!!
They just don’t know what they are doing, and it seems unbelievable that goods can be collected from their warehouse by UPS and they can’t track those items. But in reality, it seems they don’t have a clue.
Maybe I am stupid for placing the second order, but all the indications on their website were, that they had overcome the initial border problems.
They pose as a British trader but as you can see, they are not and everything is shipped from Germany.
The EU is purposely making this whole customs issue as difficult as they possibly can for political reasons, and I will be buying elsewhere in the future. My advice is shop somewhere else as it just isn't worth the aggro.

03/03/21:> As Voss have responded to my feedback, I have decided to update my review.
I asked for my order to be cancelled on 16th February on the 19th I got a response with the normal “Your order has been packed and passed to UPS” I asked for a tracking or their UPS reference number for this parcel so I could locate it. I said I would allow them 4 Hours to provide that and if they failed to provide it I would start the process with PayPal to recover my payment.
They failed to respond so I started the dispute with PayPal.
On 24th February I got a response from PayPal after they contacted VOSS which provided a tracking number. So, several requests for Voss to provide some detail and nothing, get PayPal involved and all of a sudden, they pull a number out of the hat.
Shortly after the email from PayPal I got another from Electric-Fence saying providing the tracking number and telling me it was due for deliver the next day (25th). I got that email at 12.13pm on 24th and the parcel just turned up almost 3 hrs later at 3.00pm unannounced.
The UPS information shows:
1) 16/02 Label Printed (This is the day I asked them to cancel the order)
2) 20/2 Shipped
3) 24/02 Delivered.

So, in summary I would say that:
a) If you place an order, there is no chance of you being able to cancel it even if it has not shipped.
b) Despite information to the contrary in their email, you will not be notified when it leaves the warehouse.
c) You probably won’t get any sort of notification from UPS or Voss even if you request it to be provided.
d) It is likely that you will get your order eventually, but you won’t know when that is likely to be, so if you need it in a hurry you will probably be unlucky.
e) Shop around in the UK and you will find many of the same goods locally. They may be a touch more expensive, but you will have a better idea when they will arrive.
f) Until the EU stop playing their games and start to treat us with respect, you should shop elsewhere!

UPDATE - 30.8.2021- Today they have asked Trust Pilot to ask me for more details so they can verify my experience ! As they already responded to my review in February I consider they have verified it.

I find companies use this tactic in the hope you fail to respond, and then they tell Trust Pilot your review was not about a genuine purchase to try and get it removed.
Looking at the amount of negative reviews since I left mine, I can see that the service has not improved, which is disappointing as I was happy with the actual items I bought, but if I wanted anymore there is absolutely no chance I would be buying from this company. Buyer Beware!!

On 1st Feb at 5pm, I placed an order for some electric fence tape and connectors, paying by Paypal.
On 3rd Feb I received an email saying the company had problems shipping the items ordered and therefore my items would be delayed. On 9th Feb, I rather belatedly looked into the issue and read the reviews below. I then saw a note on the home page of the website (when placing the order, the search engine took me straight to the page for fence tape, so I missed the home page) saying Brexit red tape was delaying delivery by about 15 days. I was a bit concerned by all this, even though my payment was presumably backed by the Paypal guarantee.

So why the good review ? Well after my minor panic yesterday evening, I emailed the company asking for my order to be cancelled and at 8.18 this morning I received an email confirming the cancellation of my order and that a refund had been processed. A couple of hours later Paypal notified me of the refund back to my account. So I thought I would redress the balance of the bad reviews below by adding my experience. I do hope the reviewers below got their refunds or goods too.

Since I got such a prompt reply to my email, if you are wondering whether to place an order or not, until the Brexit/customs issues have been ironed out, I would suggest that you contact the company to ask when you could expect a delivery in the UK for the item(s) you are ordering before placing your order.

Been waiting over two weeks with no answer to emails or calls for my order. Delivery times advertised are completely misleading and the fact this company pretends to be Uk based when in fact no stock is in the uk is totally wrong. Extremely disappointed

I purchased a Sunny 200 solar energiser before Christmas. A brilliant little bit of kit with a long warranty and guarantee of follow on support.

The unit powers a run of 500m of wire, gives a solid zap, and keeps four Kunekune pigs in their paddock. I am off-grid in a woodland and this piece of kit has revolutionised the way I can manage, and grow my herd. Amazing. There are no other products on the market that come close to either quality of build, or deliver on function.

I recently attempted to order another unit and I have had problems getting hold of sales operatives. I sent a last ditch email yesterday that was replied to today, and the item is to be dispatched.

The problem I encountered is a Brexit problem, and all fault is with HM Customs, not Voss. People who criticise Voss on this forum have either ordered the incorrect unit for their requirements, or are utterly unsympathetic to the current Brexit, and Covid situation. Suck it up, and buck up. Pathetic. We need to help our German partners, and the Brits they happily employ.

Wishing Voss and all their employees the best of luck, and looking forward to conducting easier business in the future.

Bought a gadget that was supposed
to deter my cat from going where it was place. It didn't work as well as I wanted so after a email I got a quick reply with a pre paid shipping label. Sent a picture of proof of postage and the refund was issued in a day. No hassle. Quick delivery and fair pricing.

Misleading company appearing to be UK based when your items are actually coming from Germany. Disgusting fraudulent behaviour that leads to long delivery waiting times.

I'm still waiting for my order, which I needed within the 4 day advertised shipping period, to leave Germany! I've since had to re purchase all my items I'd ordered from a different supplier just so I could get my fence up in time.

Stay well clear there's plenty other places to order fencing and avoid the hassle of dealing with such a deceiving company.

Don't bother with this company. Having ordered fence posts and rope 9 days ago with a 2-4 day delivery I am still waiting for it to turn up. I have been told it was sent again express delivery and that I would I receive a refund both have proved to be false. Having just spent 2 hours queuing on the phone I have now been told I will 'just have to wait' for the item to arrive and then I will get a refund once I've have sent it back. The items have not even left Germany yet!

Absolutely awful. I am very forgiving to all companies and businesses as I realize mistakes can be made, however this is just ridiculous.
I made an order early November, the order had not been dispatched even for several days (I thought this was fine, I'll wait).
After nearly three weeks it arrives, I ordered a pair of mains operated horse clippers.
I opened the box, the clippers were the wrong colour (that was the first red flag), however I thought perhaps they were out of the colour I ordered, not a big deal for me but still not a great start.
Then I realized the animal ticked on the box to indicate its use, was a cow, not the horse! They had sent me cattle clippers. There is not a big difference in the two, but the blades are very different (cattle blades are way too wide for horse hair!) and of course, the blades on this clippers were large clippers obviously made for cattle.
And finally (that really ticked me off) was that the clippers was not in fact mains operated, but rechargeable battery operated.!! There was a reason I ordered a mains device, if anyone here has clipped a horse you can understand how long it takes, hence the reason for a mains line as opposed to a battery which will run out.
I am completely gobsmacked by this huge mistake (a completely different item all together!), even with all the correct item details being listed under 'my orders' on their website and the confirmation email stating the same.
I contacted the customer service department via email, explaining what had happened. They suggested that because they did not have the item I ordered in stock (which is crazy, I ordered it and it was clearly listed as in stock on their website!!) that they sent me this instead as a 'close replacement'. Horrendous.
Don't waste you time or money! Just heartbreaking, wasting hard earned money you expect to receive the item you ordered, not to be tossed an item that they consider 'close enough'.

Purchased 50m poultry fencing and gate. Dispatch on day of purchase arrived in the uk really quickly. Then DPD from Birmingham to Southall and back by West Midlands to get to Highlands. Resealed in Southall so 2 packages each become 1 of 1. Delivered on different days. Would have rated 5 otherwise.

Excellent quality electric fence posts at a v good price. Have had a 100 posts over the last few years and they’re great. They don’t become brittle over the winter and break like others.
Have also got 2 energisers and both are excellent. I buy their batteries too as they’re the cheapest on the market.
Recently bought more fence posts and the wrong ones were sent. I contacted Customer Service and they dispatched the right ones straight away. Allowing me to keep the incorrect ones which were substantially more expensive than the ones I’d ordered (I donated these to a local charity as didn’t need them).
I’ve always found their service and delivery to be outstanding.

I’ve just received some clippers from them. An email enquiry was answered next day and goods received in 3 days. Previous purchases have also been within the week. No hassles at all.