Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more
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Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more
Company replied
Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more
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Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more
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Company details
Written by the company
Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment
Contact info
80 Coleman Street, , EC2R 5BJ, London, United Kingdom
- 02034052132
- info@Electric-games.co.uk
- electricgames.co.uk
4.6
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I can't lie I was hesitant at first…
I can't lie I was hesitant at first when I saw they had a ps5 bundle at a good price, especially when no where else had them in stock. I wasn't sure if it was a scam or not. But it all paid off ! I ordered on a sunday and got a dispatch email near enough first thing on Monday morning (I noticed in other reviews they don't dispatch or work on weekends). And it was delivered on Tuesday ! Really can't fault ElectricGames would definitely recommend and purchase more again !!! VERY HAPPY CUSTOMER
November 23, 2021
Unprompted review
Reply from Electric Games
Hi, thank you for leaving this review.
We always try our best to offer the highest quality experience we can. Any orders that are taken over the weekend we will try and ship as soon as we get back to the office.
Thank you for shopping with us and we hope to see you again soon.
PlayStation 5
Transparent customer service. Had the PS5 in stock as a bundle which is rare nowadays. Informed me of when the items were dispatched and I was provided with a 1 hour time slot on the day of delivery. Can not fault, would purchase electronics from here again.
November 19, 2021
Unprompted review
Reply from Electric Games
Hi Alex, thank you for sharing your experience. We are happy that we could supply a service which met your expectations. We look forward to seeing you again soon.
Excellent service
November 18, 2021
Unprompted review
Reply from Electric Games
Hello Azeem, excellent service is what we strive to attain. Thank you for the kind words.
Bought an xbox got a email with a…
Bought an xbox got a email with a delivery date and nothing, nearly a week later its been canceled
November 13, 2021
Reply from Electric Games
Hi Chanelle,
We attempted to contact you on the 1st of November, as we had faced an issue with your order as the only Xbox Series S Console, we had in stock had suffered cosmetic damage to the box.
We wanted to clarify if you were okay receiving this product, as we were unwilling to ship an item with any sort of damage (cosmetic or otherwise) unless we had confirmed it with you first.
We are deeply sorry for the inconveniences we have caused.
Cancelled my order and reordered from…
Cancelled my order and reordered from elsewhere. After 4 days it had still not been processed/dispatched. I very much doubt i will ever order from this company again.
November 13, 2021
Reply from Electric Games
Hi Ryan, we are really sorry to hear this. We are currently investigating this automatic system refund to ensure it does not occur again. Please give us a shout if a full-refund has not yet been received, hope to see you again soon.
Many thanks,
The Electric Games Team.
Super Smash Bros cancelled by me? Lies!!!
I bought super smash brothers for my childs birthday was advertised at £29.99 reduced £49.99 then it said sign up save a further 10% so taking the game to £27.00 they took payment for my item couple of days later , I just got a refund for my game and an email to say I had cancelled the order. I never. Judging by the review above they have cancelled the order as they priced the game wrong. Fair enough this happens but don’t send me a lie via email and just be honest with me as a customer that you messed up. Disgraceful.
November 10, 2021
Unprompted review
Reply from Electric Games
Hi Lauren, thank you for this review.
The cancellation email is an automated email send whenever we refund an order. We also emailed you twice on the 8th November with the explanation to why your order was cancelled.
As stated in our email to you, ‘the item you have purchased was incorrectly priced on our website due to an unexpected error.’
We will resend these emails for you as they provide a discount code so show our apologies.
We are sorry again for the confusion
Overcharging for a ps5 absolutely…
Overcharging for a ps5 absolutely disgraceful certainly won’t be paying more than retail price avoid these clowns
November 10, 2021
Reply from Electric Games
Hi Joshua,
We are sorry that we could not meet your expectations regarding this product. As a small independent business, we are unable to list some of our products as competitively priced as the larger retailers.
Please feel free to contact us at 020 3405 2133 if you have further queries.
Thanks
TEAM EG
Great value and fast delivery :)
November 9, 2021
Reply from Electric Games
Hi Stacey. Thank you for this great review! We're very happy that have a good experience with us.
Super smash swizzle
I bought super smash brothers for my childs birthday was advertised at £29.99 reduced £49.99 then it said sign up save a further 10% so taking the game to £27.00 they took payment for my item couple of days later , I just get a refund for my game when asked why they had given me a refund and not posted my item there reply was they had priced the item wrong .when I pointed out that the correct way to deal with that was to send me my item that I purchased fair and square then if they had made a error with the price correct it after my purchase.
They wouldn't do this and as a good will gesture give me a £5 discount
And had altered there website so the game is back re advertised at £49.99 reduced from £59.99
So reported them to trading standards.
November 9, 2021
Unprompted review
Reply from Electric Games
Hi Dorinda,
Thank you for leaving this review. We are sorry that we could not fulfil your order on this occasion. The incorrect price occurred on our website outside of our control during a period when no one was available to correct the issue.
We refunded the full cost of your order as soon as we noticed the mistake.
As per our terms of service,
‘We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).’
We are deeply sorry for the inconvenience, and we will endeavour to improve our service.
If you have any further questions or concerns, or would just like to speak about the issue, please give us a call on 0203 4052131.
Found what I wanted payment was swift…
Found what I wanted payment was swift delivery was prompt as stated and customer service was brilliant
November 9, 2021
Reply from Electric Games
Hi Nasimul. Thank you for sharing your experience. We always endeavour to provide the best service that we can.
Everything came on time
Everything came on time, and even answered customer questions very quickly, very happy with my order
November 9, 2021
Reply from Electric Games
Hi Jamie,
We're glad that you had a good experience with our service. Our customer support team makes sure that all enquires and issues are resolved as quickly as possible.
great price & exceptionally quick…
great price & exceptionally quick delivery - highly recommended!
November 8, 2021
Reply from Electric Games
Thank you for this review Lottie. We're very happy that we could offer a high quality service for you.
I have been waiting 2 days for my two…
I have been waiting 2 days for my two different baskets to dispatch, why does this take so long?!
November 7, 2021
Unprompted review
Reply from Electric Games
Hi Adz, thank you for leaving this review. We are very sorry that we could not offer a faster service. Unfortunately, any orders that are placed over the weekend will not be processed until the Monday as our Office hours only cover weekdays.
Reply from Electric Games
Thank you for this review Whippy. We always try to offer the best prices we can, and to make sure you get your orders on time.
Nintendo Switch Oled
It’s my 1st time shopping for x3 Nintendo switch oled. I did place my order with no confidence at all departing with £1200. But I received my order when an as expected. Customer service also provided a friendly service
November 5, 2021
Unprompted review
Reply from Electric Games
Hi Nasimul, Thank you for the great review. We're glad you found our service friendly, and we always try our best to get your orders to you as quickly as possible.
Reply from Electric Games
Hi Andrew, thank you for leaving this great review. We hope to see you again soon!
I ordered the videogame a week ago and…
I ordered the videogame a week ago and it still has not arrived. The people were kind enough though to inform me that there was an issue with the delivery and that I should have it soon.
October 19, 2021
Reply from Electric Games
Hi Satamatina,
Thank you for leaving us this feedback. I 'am sorry that there was a delay in the arrival of your order, and we as a company endeavour to improve our service so this does not happen again.
Even though I made a mistake reading…
Even though I made a mistake reading the stock date of the product I ordered they still upgraded my delivery so I could get it as fast as possible! Amazing service!
October 16, 2021
Reply from Electric Games
Hi Arran,
Thank you for leaving this review. We try our best to make sure all our customers get their order as quickly as possible.
I was really impressed with the service…
I was really impressed with the service very efficient. Certainly will order again.
October 15, 2021
Reply from Electric Games
Hi Ahmed,
Thank you for sharing your experience. We're very happy that we have left a good impression with you and look forward to seeing you again.
Reply from Electric Games
Hi Laura,
Thank you for leaving this great review. We are glad that had a good experience with us.
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