I actually find this company really good. They are easy to use, easy to login and review things, they call before their rates go up in line with govt increases etc and give you time to move if you wis... See more
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They were the cheapest at the time I compared and signed up. And it was great, life was rosy and the air was fresh. And then like everything else in life the rate goes up BUT they are transparent a... See more
Company replied
I recently signed up for electricity at 26c and a 10c solar rebate. The rate of my electricity nearly doubled to 46c in January 2022 and the rebate dropped to 6c. The Contract says they... See more
Joined in May 2021. Great rates at the time. December 2021 rates have gone from .26 cents to .42 cents per kWh. That a huge jump and more than other electricity companies. I will be looking to change... See more
Company replied
Company details
Written by the company
Electricity Retailer offering traditional electricity and also providing solutions for those wanting to combine solar, batteries, EV into the mix.
Contact info
9 Bronte Road, 2022, Bondi Junction, Australia
- 0419202994
- electricityinabox.com.au
3.4
Average
37 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Deceitful and unresponsive
rates in the welcome pack are significantly higher than those agreed on during sign up process - without any mention of the reasons. If we didn't check - we'd be paying these rates. Deceitful. Requests for clarification or cancellation are not answered by the company. Looking to engage with consumer affairs to report it.
UPDATE: only after posting this review the supplier contacted me and finally corrected the prices that we signed up for. There is still no explanation as to why they signed me up to a more expensive plan without consulting me first. It is alike to buying a 65" TV and receiving a 40"TV without any explanation. This is what they did effectively, I signed up for one rate and they created an account with a more expensive rate without a note, if I did't double check - I would be paying the more expensive rate which I did not agree to.
Response: in your letter dated 18-06-21 you have advised that you applied the proper plan that we signed up for. How does that correspond with your latest reponse - I don't understand - your response contradicts your own company's official communication. If our setup is not compatible with the plan we signed up for - why did you enter into contract to supply this plan to me as per your official welcome pack of 18-06-21? As mentioned above - I am satisfied with the resolution after you applied the pricing which we signed up for. but I am not satisfied with 1: your company initially slipping in a more expensive plan without any notice, 2: not responding on my request until I posted a negative review.
May 31, 2021
Unprompted review
Reply from Electricityinabox
Hi Mark,
You selected a plan incompatible with your meter setup.
We want all of our customers to be happy, unfortunately despite our best efforts you still are not satisfied with out service. How about we cover the costs of the electricity you have used to date and help you move to an alternative provider ?
Electricity made simple
Simple fast sign up process. My first bill shocked me, in a good way! Great competitive rates. Quick service, set and forget.
May 7, 2021
Unprompted review
Easy sign up process and transition
Easy sign up process and transition. Saving a decent amount of money on my electricity bill. Very happy!
April 24, 2021
Unprompted review
Reply from Electricityinabox
Hi Georg, Thanks for the great feedback. Have a great day !
Good billing system and clear concise…
Good billing system and clear concise statements. Haven't decided yet about autopay, but it looks simple
March 4, 2021
Unprompted review
Moved over to Electricity in a box and…
Moved over to Electricity in a box and I couldn’t be happier. I really like the website, it’s so simple and easy to use. I had a few queries and they sorted them out really quickly and easily. So far so good. Recommend!
March 2, 2021
Unprompted review
Reply from Electricityinabox
Thanks for the great review !
We are so glad you are happy with our service and will continue to do all we can to exceed your expectations !!!
Quick response and great rates
Quick response, great rates. Highly recommend for both business and home.
February 13, 2021
Unprompted review
Such Great Service
Excellent service, easy to setup, great offering!
February 12, 2021
Unprompted review
Great price and terrific customer service
Very unusual to have a great experience with a power company.
Excellent prices, easy sign up process and terrific customer service. Wish I'd signed up sooner!
February 12, 2021
Unprompted review
Seamless transition and great service
Seamless transition and great service. Thoroughly recommended
February 12, 2021
Unprompted review
Buyer BEWARE
I tried to sign up with electricity in a box and besides not being able to get through on the phone and emails taking days to be replied to...the rates that I was offered when signing up online varied significantly to what I was offered in my welcome pack so buyers need to be aware and screen print the rates offered on their website and compare to what they are actually offered
February 9, 2021
Unprompted review
Reply from Electricityinabox
Hi Debbie, As our customer service operator explained over a 30minute call with you, our automated online provisioning enables you to sign up on line with no need to pick up a phone, in rare circumstances further investigation into your network patch, meter type, tariff can impact the rate plan you can access. We inform you of this with in the welcome pack and provide you a 10 day cooling off period, which you exercised and we happily accepted. This is a market regulated process.
We take on your feedback and we wish you all the best and hope you find your happiness with another provider.
Easy online setup
Easy online setup, great competitive rates. Made the choice to change providers so simple.
November 11, 2020
Unprompted review
Reply from Electricityinabox
Hi David,
Thanks for your kind feedback we really appreciate it.
Have a great day!
Friendly and responsive customer…
Friendly and responsive customer service experience. Hassle free and quick online setup process. Highly recommended for anyone looking for a fresh approach to energy.
September 1, 2020
Unprompted review
Seamless cutover to Electricity in a box
I was one of the first pilot users of Electricity in a box , The service cutover was seamless. All communications are available on line and I don't need to pick up a phone which suits me and i expect will suit others. Often we find we are better at getting solutions ourselves rather than calling a phone line, sitting on hold and trying to get someone else to do it for us. As part of the founding team I have been very satisfied with the process
September 1, 2020
Unprompted review
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