1st Energy Pty Ltd Reviews 382

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... See more

Company replied

Rated 5 out of 5 stars

I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more

Company replied

Rated 5 out of 5 stars

There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... See more

Company replied

Rated 4 out of 5 stars

Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple

Company details

  1. Utilities

Written by the company

1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

382 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Consultative information session

No pressure during the call, however, there was a lot of verbal diagrams to try and digest in a short time.

March 26, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Thank you for taking time to provide a review Alan. Much appreciated.

Rated 5 out of 5 stars

Was good experience

Was good experience

March 20, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Great to hear Sandy. Thank you very much for taking time to provide a review.

Rated 4 out of 5 stars

New custermer revews

Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

He was full of information he followed…

He was full of information he followed up not to pushy! Didn’t start that way but soon identified , I was going to hang up
Very decent person

March 6, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Great to hear Joanne. Thank you very much for taking time to provide a review.

Rated 5 out of 5 stars

Great Service

Ash was to the point, a good listener and polite.

March 10, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Great to hear Maria. Thank you very much for taking time to provide a review.

Rated 4 out of 5 stars

My experience was positive

My experience was positive. Very clear on my plan and costs and savings. When I queried the higher daily rate they quickly worked out that I would still save at least $5 per month with the 15% on time saving.

January 31, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Thank you for taking time to provide a review Narelle. Much appreciated.

Rated 5 out of 5 stars

No wait time

No wait time, got straight through. Ash was lovely and made conversation very easy.

February 9, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Fantastic to hear Erin. Thank you very much for taking time to provide a review.

Rated 5 out of 5 stars

100%

Hi, as I’m waiting for my first bill, I cannot comment. As far as staff being very helpful, they get the highest comment possible

February 6, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Great to hear the feedback Josephine! Thank you very much for taking time to provide a review.

Rated 5 out of 5 stars

Affordable Rates

Cool calm collected voice of Representative and well versed with different rates as he knew his product he was selling

January 30, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Great to hear the feedback Karen. Thank you very much for taking time to provide a review.

Rated 5 out of 5 stars

Electricity account transferred so easily & quickly....

The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.

January 29, 2026
Unprompted review
1st Energy Pty Ltd logo

Reply from 1st Energy Pty Ltd

Great to hear the feedback Wendy. Thank you very much for taking time to provide a review.

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