I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... See more
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See what reviewers are saying
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... See more
I became a 1st Energy customer through a free connection of utilities & internet providers. Everything was organised for me, so no complaints at this early stage. I'm happy with the pricing for my ele... See more
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more
Company replied
Company details
Written by the company
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contact info
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.3
Excellent
425 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt call back from my enquiry
Prompt call back from my enquiry, they explained my current bill and were it will be cheaper, no lock in contract!
April 16, 2026
Unprompted review
Friendly and fast service
Friendly and fast service
Process was done in under 5 minutes
April 14, 2026
Unprompted review
Understood what savings I was looking…
Understood what savings I was looking for
April 7, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review. Much appreciated.
Great pricing and app.
April 14, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Brendan. Much appreciated.
Consultative information session
No pressure during the call, however, there was a lot of verbal diagrams to try and digest in a short time.
March 26, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Alan. Much appreciated.
Reply from 1st Energy Pty Ltd
Great to hear Sandy. Thank you very much for taking time to provide a review.
New custermer revews
Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple
March 19, 2026
Unprompted review
He was full of information he followed…
He was full of information he followed up not to pushy! Didn’t start that way but soon identified , I was going to hang up
Very decent person
March 6, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear Joanne. Thank you very much for taking time to provide a review.
Reply from 1st Energy Pty Ltd
Great to hear Maria. Thank you very much for taking time to provide a review.
Informative
February 27, 2026
Unprompted review
My experience was positive
My experience was positive. Very clear on my plan and costs and savings. When I queried the higher daily rate they quickly worked out that I would still save at least $5 per month with the 15% on time saving.
January 31, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Narelle. Much appreciated.
Clear detail over the phone
February 11, 2026
Unprompted review
No wait time
No wait time, got straight through. Ash was lovely and made conversation very easy.
February 9, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Fantastic to hear Erin. Thank you very much for taking time to provide a review.
100%
Hi, as I’m waiting for my first bill, I cannot comment. As far as staff being very helpful, they get the highest comment possible
February 6, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Josephine! Thank you very much for taking time to provide a review.
Affordable Rates
Cool calm collected voice of Representative and well versed with different rates as he knew his product he was selling
January 30, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Karen. Thank you very much for taking time to provide a review.
Ash was helpful and asked if I needed…
Ash was helpful and asked if I needed any other assistance.
February 5, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Nina. Much appreciated.
Electricity account transferred so easily & quickly....
The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.
January 29, 2026
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Wendy. Thank you very much for taking time to provide a review.
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