I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... See more
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See what reviewers are saying
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... See more
I became a 1st Energy customer through a free connection of utilities & internet providers. Everything was organised for me, so no complaints at this early stage. I'm happy with the pricing for my ele... See more
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more
Company replied
Company details
Written by the company
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contact info
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.3
Excellent
425 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Roger was very helpful and stayed on…
Roger was very helpful and stayed on the phone to ensure everything was dealt with appropriately at the time. Thanks Roger!
January 15, 2026
Unprompted review
Quick & Reilable: Outstanding Customer Service
December 12, 2025
Unprompted review
He was very informative and gave me…
He was very informative and gave me good tips.
November 19, 2025
Unprompted review
Dover Community Workshop presentation by Roger Sparrow
Roger Sparrow was able to answer all of our questions and what he presented was liked by the people who attended.
November 13, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Fantastic to hear the feedback. Roger will be thrilled. Thank you very much for taking time to provide a review.
I was quite impressed with the person…
I was quite impressed with the person who talked to me on the phone. He gave me all the information I needed.
November 12, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear Jennifer. Thank you very much for taking time to provide a review.
Tasmanians need to know that there is an alternative to Aurora
Important to get the facts about the alternatives and their prices, plus the ease of changing to 1st Energy
November 18, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rob. Great to hear the feedback.
1st energy have been very good to deal with.
1st energy has been proactive in ensuring I continue to receive my concession discounts and were very responsive when asked to relocate my electricity supply to my new home plus they give a slightly higher feed in tariff is you have solar installed.
November 16, 2025
Unprompted review
Very pleasant to talk to and very…
Very pleasant to talk to and very helpful .
November 4, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Lovely to hear Angela. Thank you very much for taking time to provide a review.
Easy
Easy, understand the whole switching experience could not be better:)
November 6, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
Friendly and informative conversation…
Friendly and informative conversation with Ash and Will. We even had a laugh.
October 6, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Jeanie. Thank you very much for your review.
The service I received was great and…
The service I received was great and they had all the answers I required
September 3, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Damien. Much appreciated.
The onboarding experience was so…
The onboarding experience was so simple. It’s the best of any of the retailers I’ve been a customer of. So zippy
September 11, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Fantastic to hear the feedback Hamish. Thank you for taking time to provide a review.
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Cheryl. Much appreciated.
Good customer service
Good customer service
Experience good customer service from your staff. She explained the rates with detail
September 15, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Cecilia. Thank you very much for taking time to provide a review.
Reply from 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Leeanne. Much appreciated.
I have only just joined 1st
I have only just joined 1st , but so far the service has been good.
September 9, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear Bill, welcome on board! Thank you very much for taking time to provide a review.
Very smooth transaction
September 4, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear Janelle. Thank you very much for taking time to provide a review.
Fast and friendly
Fast and friendly.
It was a very easy process to change my billing from one home to another. We were treated with respect and kindness.
September 5, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Fabulous to hear the feedback Kitty. Thank you very much for taking time to provide a review.
Quick and easy set up
Quick and easy set up. When I called customer service to check on something, call was answered quickly and customer service officer was lovely.
September 5, 2025
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Ivana. Thank you very much for taking time to provide a review.
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