Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louise was awesome and very helpful to…
Louise was awesome and very helpful to deal with. It was great success!!!!
November 7, 2025
Unprompted review
Reply from Electricity Monster
Hi Stacey,
We're electrified to hear this! Our team is dedicated to making saving money a breeze. Thank you for your 5-star rating and kind words!
Cathy was very helpful
October 27, 2025
Reply from Electricity Monster
Hello,
What a brilliant result! We're so happy we could find you a win against high prices. Thank you for this lovely 5-star review!
"I recently had a consultation with Jen…
"I recently had a consultation with Jen from Electricity Monster, and I couldn't be more impressed. She was clear, concise, and tremendously helpful. Jen made sure I understood all my options and walked me through the entire process patiently. Her expertise and friendly approach made all the difference. Highly recommend her services!"
November 6, 2025
Unprompted review
Reply from Electricity Monster
Hi Thaneswor,
We're so grateful for your review! We work hard to make our process as simple as possible. We're thrilled we could find you a deal that helps you save!
Consultant was very knowledgeable about…
Consultant was very knowledgeable about the product available
Her name was Sara
November 6, 2025
Reply from Electricity Monster
Hi Deborah,
This is what it's all about! Knowing you're on a better plan and happy with our service is the best reward. Thanks for your 5-star feedback!
Kezia was very helpful and informative
Kezia was friendly and helpful.
November 6, 2025
Unprompted review
Reply from Electricity Monster
Hi Kathy,
Awesome news! We're so glad our service was quick, easy, and, most importantly, saved you money. Thank you for the wonderful 5-star review!
Jyka was very clear and answered all my…
Jyka was very clear and answered all my questions
November 6, 2025
Unprompted review
Reply from Electricity Monster
Hello Lisa,
We're roaring with thanks for your kind words! It's great to know you're happy with your new, cheaper plan. Thanks for choosing Electricity Monster!
Shannon and Ella were a joy to deal…
Shannon and Ella were a joy to deal with. They were both very helpful in giving us the best possible plan and advise. We were very happy with the service.
November 5, 2025
Reply from Electricity Monster
Hi Lynn,
This is fantastic! We're so happy we could help you switch and save. We're always here if you need to check your rates again in the future!
Shannon and ella were wonderful in…
Shannon and ella were wonderful in giving us the best deals and advise. We were very happy with them both.
November 5, 2025
Unprompted review
Reply from Electricity Monster
Hello,
You've made our day! We're so glad we could take the "scare" out of your energy bills. Thank you for taking the time to share your positive feedback.
the consultant i spoke to was very thorough …
Your consultant that i spoke to was very thorough in explaining in detail and getting the best price on electricity and gas for us thanks
November 5, 2025
Reply from Electricity Monster
Hi Kenneth,
Thank you for your trust in us! We're honored to have your business and thrilled we could deliver a 5-star experience. Enjoy those savings!
very good experience got good deal
November 4, 2025
Reply from Electricity Monster
Hello,
That's what we love to hear! We believe saving money shouldn't be complicated. We're so glad you had a fast and easy experience with us.
Reply from Electricity Monster
Hi,
Your review is a huge jolt of energy for us! We're so happy we could find you a better plan and make the process simple. Thanks for your support!
Arvin was very helpful
Arvin was very helpful, clear and quick. Thank you for your help
November 3, 2025
Reply from Electricity Monster
Hello,
We're thrilled to hear this! Our team is always on the hunt for monster savings, and we're so glad we caught a great deal for you. Thank you for the 5 stars!
Louise was easy & pleasant to deal with
November 3, 2025
Reply from Electricity Monster
Hi David,
Another win against high prices! We're so happy we could find you a great plan. Thanks for letting us know we did a good job!
Worst customer service
CSR interupts you every time, becomes rude, and try to force-sell you things even after hearing "no".
Don't trust 5 stars here.
November 3, 2025
Unprompted review
Reply from Electricity Monster
Hello,
We are deeply concerned and truly sorry to read about your experience. The behavior you described—being constantly interrupted, encountering rudeness, and feeling pressured into a sale—is completely unacceptable and does not represent our company's values or customer service standards.
We want to assure you that we take your feedback seriously. We would like to launch a full investigation immediately to identify the representative involved and take appropriate action.
To help us investigate this matter thoroughly and quickly, could you please provide us with Your Email Address (Used when you initially contacted us) or Your Phone Number
Please send this information directly to our dedicated Customer Care contact at residential@electricitymonster.com.au.
We are committed to resolving this issue, ensuring that actions are taken, and preventing this from happening again.
Thank you for bringing this to our attention.
Sincerely,
Vianny
Customer Service and Complaints Officer
Electricity Monster
Louise was very clear in the process of…
Louise was very clear in the process of staying with Origan
November 3, 2025
Reply from Electricity Monster
Hi Marilyn,
We're so glad we could take the guesswork out of switching! Our goal is to make it as easy as possible. Thank you for your 5-star review!
Very clear information and good support
Very clear information and good support . Thank you so much Sara
November 3, 2025
Reply from Electricity Monster
Hello,
Your recommendation means everything to us! We're thrilled we could provide a service you'd share with others. Thank you for your support!
Sara was a great help
Sara was a great help. She answered all my questions professionally and with great knowledge of the product
November 3, 2025
Unprompted review
Reply from Electricity Monster
Hi Gayle,
It's a fantastic feeling to be on a better deal, isn't it? We're so happy we could make that a reality for you. Thanks for your kind words!
Alex was very helpful and knowledgeable…
Alex was very helpful and knowledgeable about all info and wasn't pushy when up selling your other products but did it tastefully, I will recommend electricity monster to others
Cheers Dave
November 2, 2025
Reply from Electricity Monster
Hi Dave,
We're all about those sweet, sweet savings! We're so glad we could deliver for you. Thank you for your awesome 5-star feedback!
Reply from Electricity Monster
Hello,
Thank you so much for taking the time to share this with us. We're genuinely sorry to hear that our consultant spoke too fast and made the experience frustrating for you. We want our service to be clear, comfortable, and accessible for everyone, and we clearly missed the mark here.
Please accept our sincerest apologies. We will be sharing your valuable feedback with our team as a critical training opportunity to ensure our consultants are more mindful of their speaking pace and accommodating to all our customers' needs. We truly appreciate you letting us know so we can improve.
Regards,
Vianny
Customer Service & Complaints Officer
Louis was very helpful and pleasant
Louis was very helpful and pleasant
October 31, 2025
Unprompted review
Reply from Electricity Monster
Hi Robert,
You've made our day! We're so happy we could make a positive difference. Thank you for your trust and for this glowing review!
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