Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Louis
Louis was very helpful and helped us find best deals for energy and electricity. Thank you.
November 10, 2025
Unprompted review
Reply from Electricity Monster
Hi Sadia,
Thank you for this powerful 5-star review! We're so glad we could switch you to a better plan and save you money. We're always here to help!
Electricity and gas plan was explained…
Electricity and gas plan was explained in simple terms and rates were accurate
November 12, 2025
Reply from Electricity Monster
Hi Roel,
We're so grateful for your kind words! It was our pleasure to help you find a better deal. Thank you for this lovely 5-star review!
Kezia Faith Torres was absolutely…
Kezia Faith Torres was absolutely fantastic. I had no idea about the amount of money I could save until she explained things to me. Kezia was lovely to speak with and so very knowledgeable.
Thank you, Kezia,
November 11, 2025
Unprompted review
Reply from Electricity Monster
Hello Tina,
That's the best news! We're so glad we could help you find a win. Thank you for taking the time to leave us this wonderful feedback!
Louise was so helpful
Louise was so helpful. Easy to talk to. Very professional.
November 11, 2025
Unprompted review
Reply from Electricity Monster
Hi Shaun,
We're so happy we could help you tame those energy bills! Thank you for your trust in Electricity Monster. We're delighted you're happy with the outcome!
Reply from Electricity Monster
Hello Rene,
Thank you for this glowing 5-star review! We're thrilled we could make the process of switching and saving so simple for you. Enjoy the savings!
I got a very good deal today from…
I got a very good deal today from origin special thanks to sara for helping me and giving me a discount on that
Thanks
November 11, 2025
Unprompted review
Reply from Electricity Monster
Hi John,
We're so glad we could find you a great rate! It's what we're passionate about. Thank you for letting us know you had a 5-star experience!
joe louis contacted me and was very…
joe louis contacted me and was very helpful . at first i was worried i was being scammed but he made me feel at ease . thank you louis
November 8, 2025
Reply from Electricity Monster
Hello Julie,
Your feedback is a huge boost for our team! We're so glad we could make the process quick and deliver a great result. Thank you for your support!
Louis
Louis was so helpful in guiding us to the best result for rising power price plans. Louise get a 5 star rating from us for her knowledge & patience she showed to us.
November 10, 2025
Unprompted review
Reply from Electricity Monster
Hi Susan,
This is why we do what we do! Knowing you're happy with your new plan is the best feedback we could ask for. Thank you for the 5 stars!
Very happy with the contract.
Very happy with the contract, explanations, explained options and conditions. Arvan was very helpful and easy to work with. Happy to work with him again in the future. Robert
November 11, 2025
Reply from Electricity Monster
Hello,
We're so glad we could help you fight back against high prices! We're thrilled you had a positive and easy experience. Thanks for your kind words!
Sara was very helpful
November 11, 2025
Unprompted review
Reply from Electricity Monster
Hi Jacq,
We're so happy we could help you find a better plan! We're all about making saving money simple and effective. Thank you for your 5-star review!
My consultant made changing easy
November 10, 2025
Unprompted review
Reply from Electricity Monster
Hi Susan,
We're honored to have your recommendation! It means the world to us. We're so happy we could provide a service that you'd share with others.
Reply from Electricity Monster
Hello Alali,
This is wonderful to see! We're so glad we could take the stress out of switching providers. Thank you for your 5-star rating!
Sarah was exceptionally good and nice…
Sarah was exceptionally good and nice took her time and explained everything as much as possible.
November 10, 2025
Reply from Electricity Monster
Hello,
Thank you for the powerful feedback! We're so happy we could help you save. We're here for you anytime you need to re-check your rates!
Arvin is the best I have ever heard from, makes me understand , he is fabulous
Arvin is a great guy who makes me to understand the Australian English well, he makes everything simple to understand.
He is fabulously intelligent.
November 10, 2025
Reply from Electricity Monster
Hi Amos,
We're roaring with delight! Thank you for letting us know you had a seamless experience. We're so glad we could find you a monster deal!
Sara the lady i talked to was very…
Sara the lady i talked to was very informative and easy to understand. It made it very easy to use
November 10, 2025
Reply from Electricity Monster
Hello,
Another happy customer! This is the news we love to see. Thank you for trusting us to find you a better deal, and enjoy those extra savings!
The service i received was fantastic
The service i received was fantastic
November 10, 2025
Unprompted review
Reply from Electricity Monster
Hello Helen,
We're so glad our service was a perfect fit for you! We're always working to make saving money as simple as flicking a switch. Thanks for the 5 stars!
I spoke to a lovely lady called Sarah…
I spoke to a lovely lady called Sarah who extremely helpful with organising a transfer to a new provider. She happily answered any questions and concerns I had and made the process so smooth
November 10, 2025
Unprompted review
Reply from Electricity Monster
Hi Natasha,
Your 5-star review just lit up our day! We're thrilled we could help you cut down your bills. Thank you for choosing us!
Easy & simple process
Chris did a great job with finding a plan that suited our new needs and his communication was clear with the process.
He listened carefully to what our needs were and sourced a better plan and then processed the transition
November 8, 2025
Reply from Electricity Monster
Hello,
That's fantastic! We're so glad we could help you find a better deal without any hassle. We appreciate you taking the time to share your experience.
Good customer service
Good customer service, properly explained conditions, no pushing and very courteous sales representative .
November 7, 2025
Reply from Electricity Monster
Hi Benjamin,
We're so happy to have you as a customer! We're delighted we could find you a plan that puts more money back in your pocket. Thank you for your support!
Its a great agent the explanation is…
Its a great agent the explanation is clear .. good customer service and understandable.. his name is Christ thank you
November 7, 2025
Unprompted review
Reply from Electricity Monster
Hi Marian,
It's our pleasure! We're so happy we could help you navigate the energy market and come out on top. Thanks for your wonderful review!
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