Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jen did explain all detail to me and…
Jen did explain all detail to me and went thoroughly through the contract and was very helpful
October 14, 2025
Reply from Electricity Monster
Hi Mike,
We're sending a high-voltage high five your way! Thank you for the amazing feedback. We're thrilled you're happy with your new plan.
Great experience, would recommend
Shannon was great! Really helpful, really nice and easy to talk to. Gave me multiple opportunities to talk and asked if she was going too fast for me. Definitely made me feel included in the decision. Would definitely recommend to others.
November 19, 2025
Unprompted review
Reply from Electricity Monster
Hi Sneha,
It's a pleasure to have helped you save! We know the energy market can be tricky, so we're glad we could guide you to a great deal. Thanks for the 5 stars!
Good Customer Service. Everyone I dealt with was polite and…
Everyone I dealt with was polite and informative. Even to the point of going over and above what was required. I am now comfortable with the results and was offered a future call to keep me with the best provider and on the best and most suitable plan for my needs. A special thanks to Kezia Faith as we battled through a difficult line.
November 19, 2025
Unprompted review
Reply from Electricity Monster
Hello Robin,
We're so happy we could exceed your expectations! Thank you for your kind words about our service. We're always here to help!
Louise was patient and explained things…
Louise was patient and explained things well
November 13, 2025
Reply from Electricity Monster
Hi,
Thank you for the glowing recommendation! We're so glad we could show you how easy it is to switch and save. We appreciate your support!
Great
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowledge, and dedication truly made a difference. I’m very grateful for her support. highly recommended!
November 18, 2025
Reply from Electricity Monster
Hello,
We're so glad we could help you find a plan that makes sense for you! Thank you for your trust and for this wonderful review.
Jen Guardafe
Jen Guardafe was a fantastic, helpful and respectively patient lady. Great support service officer supplying us with all details we needed.
Thankyou
November 18, 2025
Unprompted review
Reply from Electricity Monster
Hi Debbie,
That's fantastic to hear! We're so happy we could provide you with a 5-star experience. Thank you for letting us help you save!
ARVIN WAS EXCELLENT IN EXPLAINING…
ARVIN WAS EXCELLENT IN EXPLAINING CLEARLY AND THOROUGHLY
November 18, 2025
Reply from Electricity Monster
Hello Mary-Jane,
We're so glad you reached out to us! It's great to know we could find you a competitive rate. Thank you for the positive feedback!
LOUIS was exceptionally helpful
November 10, 2025
Unprompted review
Reply from Electricity Monster
Hi Jackie,
We're so happy we could help you beat the price hikes! Thank you for choosing Electricity Monster to find your new plan.
Great company helped me second time…
Great company helped me second time round julie
November 17, 2025
Reply from Electricity Monster
Hi,
Your review is a huge encouragement to us! We're passionate about making energy simpler for everyone. Thank you for the 5 stars!
Reply from Electricity Monster
Hi Cath,
We're so glad we could help you find a monster saving! Thank you for your business and for taking the time to share your thoughts.
Jason was very helpful and this will…
Jason was very helpful and this will make a real deference to our ongoing financial position.
November 17, 2025
Reply from Electricity Monster
Hello Oliver,
It's such a relief to know you're not overpaying, isn't it? We're so happy we could find you those savings. Thanks for your fantastic 5-star review!
great service
November 17, 2025
Reply from Electricity Monster
Hello,
We're so glad we could give your bank account a jolt of positive energy! Thank you for this glowing review. We're thrilled we could find you a great deal.
Louise was awsom6
November 15, 2025
Reply from Electricity Monster
Hi Andrew,
Your review just made our entire team's day! We're all passionate about saving our customers money. Thank you for your kind words and for trusting us!
Smooth and clear process of…
Smooth and clear process of information, with opportunity to ask questions all way through. I would encourage though slowing down the speed at which information was read out - for the benefit of the listener to be able to process the information. Thank you.
November 15, 2025
Unprompted review
Reply from Electricity Monster
Hi Lucia,
That's what we call a monster win! We're so glad we could get you switched to a better plan quickly and easily. Thank you for the 5-star feedback!
Had a great experience with Louis who…
Had a great experience with Louis who was very helpful to put a request to connect electricity. Thank you!
November 15, 2025
Reply from Electricity Monster
Hello,
You made a very smart move by comparing, and we're so happy you chose us to help! We're thrilled you're happy with your new, cheaper plan. Thanks for the 5 stars!
Reply from Electricity Monster
Hi,
Another scary bill banished! We love to hear that we've helped you find a better deal. Thank you for taking the time to share your 5-star experience!
Great customer service
Great customer service, Louis was lovely and absolute helpful.
November 13, 2025
Unprompted review
Reply from Electricity Monster
Hello,
We're so glad we could make the whole process super simple and satisfying for you! Saving money shouldn't be a chore. Thanks for your wonderful review!
I have requested for my mothers power provider to be changed for better tarrifs
I have requested for my mothers power and gas provider to be changed, Electricity monster did it effectively as far as it goes for a change. The benefits that were given will be proved once billing period begins. So then we will see how it will be delivered
.
November 11, 2025
Reply from Electricity Monster
Hello Jelena,
That's what we love to hear! We're thrilled we could make the process quick and painless for you. Thank you for your trust in Electricity Monster!
Reply from Electricity Monster
Hello William,
We're so glad you chose us to hunt down a better deal for you! Thank you for the 5-star review. Enjoy those extra savings on your bills!
Arvin is very friendly and…
Arvin is very friendly and professional. He explains the process very simple and effective way. I m happy and appreciated for his services.
Thank you
Regards
Anna
November 12, 2025
Reply from Electricity Monster
Hi Anna,
Your review has our whole team buzzing! We're so happy we could find you a great deal. Thanks for taking the time to share your positive experience!
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