Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Electricity Monster
Hello Inderjit,
It's great to know our service is hitting the mark and helping Australians like you save! Your review is a huge boost for our team. Thank you so much for sharing.
Alexis Mirasol was excellent
Alexis Mirasol was excellent, very friendly and helpful. Made signup process simple and straightforward 😊
October 20, 2025
Reply from Electricity Monster
Hi Rachel,
We believe finding savings shouldn't be a scary process! We're thrilled to hear it was a breeze for you. Thanks for the fantastic feedback and for choosing us.
Chris was absolutely amazing he…
Chris was absolutely amazing he understand what i wanted and needed. He was absolutely brilliant i felt so comfortable and confident with him
October 19, 2025
Reply from Electricity Monster
Hi Jazmin,
Thank you for the electrifying review! We're so pleased we could provide a smooth and simple service for you. Enjoy the peace of mind that comes with a better deal!
Answered all my questions and gave me a…
Answered all my questions and gave me a better price
October 18, 2025
Unprompted review
Reply from Electricity Monster
Hi Kelly,
We're so glad you found us! It's a jungle out there in the energy market, and we're happy to be your guide. Thanks for the five-star rating!
Very helpful service
October 17, 2025
Reply from Electricity Monster
Hello,
From one monster to another, thank you! We appreciate you letting us help you hunt down a better energy deal. Your recommendation means a lot to us.
You will receive very professional assistance.
I had Shannon explain some things more than once and she willingly did so. She is knowlegeable about the product and assisted me in a polite yet friendly manner. Overall, I believe Shannon to be a great asset to the team.
October 17, 2025
Reply from Electricity Monster
Hi Rosemarie,
Mission accomplished! Our goal is always a happy customer with a healthier bank balance. Thanks for letting us know we succeeded and for the fantastic review.
Reply from Electricity Monster
Hi Tharaki,
Your review lights up our day! We're dedicated to making energy savings accessible to everyone. We appreciate you taking the time to share your positive experience.
Asherah's advice was really helpful, thank you!
Asherah was a delight to speak to, and she was efficient and knowledgeable. Thank you! Overall, Electricity Monster had great offers, and I've had a positive experience with them.
September 25, 2025
Reply from Electricity Monster
Hi Filicia,
You've officially joined the club of savvy savers! We're so happy we could help you find a plan that works better for you. Thank you for the awesome feedback.
Reply from Electricity Monster
Hi Shaun,
We love hearing stories like yours! It's fantastic to know you're saving money on your bills now. Thank you for sharing your success and for the great review.
Reply from Electricity Monster
Hi Leanne,
Thanks for the powerful feedback! It's our mission to give our customers the power to save. We're thrilled you had a five-star experience with us
Arvin the consultant was clear seemed…
Arvin the consultant was clear seemed honest and was very helpful
October 16, 2025
Reply from Electricity Monster
Hello,
That's monstrously good news! We're so glad we could find a better deal for you and make the process painless. Thank you for your wonderful review!
Reply from Electricity Monster
Hi Lorraine,
Thank you for the fantastic review! We love taking the bite out of high energy bills. We're so glad we could find you a plan that puts more money back in your pocket.
Reply from Electricity Monster
Hello,
Knowing we made a real difference to your budget is the best news we could ask for. Thank you for letting us know we helped. We appreciate your kind words!
I spoke to sara,she such a lovely…
I spoke to sara,she such a lovely lady,so helpful, polite, very good at her job..abd thank you very much for the great deal sara👍🏻👍🏻
October 16, 2025
Reply from Electricity Monster
Hi David,
This is what it's all about for us! Helping people save easily is our number one goal. Thank you for sharing your positive experience with everyone.
Louise was fantastic was very…
Louise was fantastic was very determined to help me to save money.
Her professionalism to work was very much appreciated.
October 16, 2025
Reply from Electricity Monster
Hello Ms Gabrielle,
We're always in our customers' corner, fighting for better deals. We're so happy we could secure a win for you! Thanks for the amazing 5-star review.
Quick and easy.
October 16, 2025
Unprompted review
Reply from Electricity Monster
Hi Brook,
Thank you for putting your trust in our team! We know navigating the energy market can be confusing, so we're delighted we could make it a simple and rewarding process for you.
Switch energy providers efficiently and conveniently
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top!
They are persistent with calls but when you engage its worth it. The customer service agents are well informed on the products.
October 10, 2025
Unprompted review
Reply from Electricity Monster
Hi Tara,
It's fantastic to hear that you're happy with your new plan! We appreciate you taking the time to share your success. Enjoy those savings!
Shannon was very patient and helpful in…
Shannon was very patient and helpful in the process
October 16, 2025
Reply from Electricity Monster
Hi David,
We're so glad we could exceed your expectations! Thank you for taking a chance on us and for sharing such kind words about your experience.
good experience..Alex discusses…
good experience..Alex discusses everything in very good way
October 15, 2025
Reply from Electricity Monster
Hello Gurinder,
Your review is a huge encouragement to our entire team. We're passionate about helping Australians save, so thank you for confirming our hard work is paying off!
Winning Outcome
Very thorough whilst achieving a pleasing result with regards to my 4 energy accounts. Jason was very patient and polite during our lengthy interaction. Thankyou
October 15, 2025
Reply from Electricity Monster
Hello Sid,
This made our day! Thank you for your trust in Electricity Monster. We're honored you chose us to help navigate the energy market and are here for you anytime you need us.
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