Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Acknowledging my birthday
October 23, 2025
Reply from Electricity Monster
Hi,
We're so glad you're enjoying those sweet, sweet savings. It's our favorite sound! Thank you for putting your trust in Electricity Monster and for this lovely review.
Getting the best deal
Getting the best deal
Easy to understand
And always respectful
October 21, 2025
Unprompted review
Reply from Electricity Monster
Hello,
Fantastic! We're so pleased to know you're happy with the outcome. Helping people like you is the reason we get up in the morning. Thanks for the 5-star review!
Reply from Electricity Monster
Hello,
This is monstrously good news! We're so happy we could find you a deal that made you smile. Thank you for your kind words and for choosing Electricity Monster!
Very helpful
October 23, 2025
Reply from Electricity Monster
Hi Eric,
The whole monster squad appreciates this! We've shared your kind words with the team, and it's a huge motivator for everyone. Thank you for the amazing review!
Reply from Electricity Monster
Hi Angela,
Your recommendation means the world to us. Knowing that you'd recommend us is the highest compliment we can receive, so thank you for the kind words!
Reply from Electricity Monster
Hello,
Awesome! We live for reviews like this. It's great to hear that you had such a positive experience with our service, and we really appreciate you spreading the word.
A great experience…
I spoke at length with Shannon who was very informative. She explained things in detail in a way that I could understand. At no time did I feel pressured which I believe is due to her professionalism and understanding of my situation.
October 22, 2025
Reply from Electricity Monster
Hi Robert,
We're so glad we could help you switch and save without the hassle. We believe saving money on your utilities shouldn't be complicated, so thank you for the 5-star feedback!
Arvin D. A pleasant guy on the line 😊
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company has done well in employing good people like Arvin. He was very accommodating and easy to talk to. Overall I'm satisfied with my conversation with Arvin.
October 22, 2025
Unprompted review
Reply from Electricity Monster
Hello Esteban,
We're so happy you're happy! Enjoy those extra savings. It's our goal to put money back in our customers' pockets, so thank you for your trust in Electricity Monster!
Arvin Desamburon
Marvin was very polite , helpful and he knew his product. He explains things well and he obviously has the personality and intelligence to connect with people - he not only explains things well but listens well too.
October 22, 2025
Unprompted review
Reply from Electricity Monster
Hi Catherine,
Thanks for the 5 stars! We're thrilled we could find a monstrously good deal for you. Saving our customers from scary bills is what we do best, and we appreciate you choosing us!
Very helpful and informative
Very helpful and informative, also very patient with me as I tried to get my head around the maths!
September 30, 2025
Reply from Electricity Monster
Hi,
You've officially joined the club of savvy savers! We're so happy we could help you find a plan that works better for you. Thank you for the awesome feedback.
Great customer service
Great customer service. Representative was very polite, helpful and informative.
October 21, 2025
Unprompted review
Reply from Electricity Monster
Hi Celeste,
Mission accomplished! Our goal is always a happy customer with a healthier bank balance. Thanks for letting us know we succeeded and for the fantastic review.
Louis was great
October 21, 2025
Unprompted review
Reply from Electricity Monster
Hello Amanda,
You're a hero for taking charge of your bills, and we're so happy to be your sidekick! Thanks for letting us help you in the fight for a better deal. We appreciate the 5 stars!
Honest helpful save money
October 18, 2025
Reply from Electricity Monster
Hi,
You've officially joined our 'monster mash' of happy savers! We're so glad you had a great experience with our team. Thanks for the fantastic review!
Sara was fantastic with her knowledge…
Sara was fantastic with her knowledge and effectiveness in getting the best deal for my needs. Highly recommended
October 21, 2025
Unprompted review
Reply from Electricity Monster
Hi Jamie,
We aim to make saving money shockingly simple! We're delighted to hear the process was smooth for you. Thank you for the awesome feedback!
Reply from Electricity Monster
Hello,
We love to hear that your wallet is feeling a bit heavier! Our whole purpose is to find savings for our customers. Thank you for your trust and for sharing this great review!
Excellent customer service from Sarah.
October 21, 2025
Reply from Electricity Monster
Hi Syed,
It always feels good to beat the system, doesn't it? We're thrilled we could help you find a plan that's right for you, not just the energy retailers. Thanks for the 5 stars!
Reply from Electricity Monster
Hi Lyn,
We just zapped those high prices for you! Thanks for letting us work our magic and find you a better energy plan. We're thrilled you had a 5-star experience.
Reply from Electricity Monster
Hi Neil,
That's a monstrously clever move! We're so glad you chose us to help you compare and find a better deal. Thank you for the five-star review and enjoy those well-deserved savings!
Appreciate the assistance
Chris was very helpful throughout the process. I appreciate his guidance.
October 20, 2025
Reply from Electricity Monster
Hello Shalani,
Your kind words are a huge charge for our team! We're dedicated to providing top-notch service and finding the best deals. Thank you for your 5-star feedback.
Liam was an absolute gun
Liam was an absolute gun, got us an amazing rate on gas electricity and NBN. Couldn't rate Liam high enough.
October 20, 2025
Reply from Electricity Monster
Hello Abid,
Awesome news! We're so happy you're seeing the benefits of switching to a better plan. Thanks for letting us help and for leaving such a positive review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.