Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more
I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more
Hands down ET has the best customer service I have ever experienced from an online retailer. I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails,... See more
Company details
Information provided by various external sources
Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.
Contact info
United Kingdom
- electrictobacconist.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent company fast and efficient every single time without fail……a refreshing change!!
Excellent company fast efficient and and top ordering process with next day delivery for every order placed before 6pm the day before…… they have never let me down ……I’m really impressed by this company
October 17, 2025
Unprompted review
Post was underpaid by this company
Post was underpaid by this company - I had to pay a further £5 in order for Royal Mail to leave my parcel. Due to Royal Mail writing the wrong date on the card they gave me ET are refusing to credit me with this money. Furthermore they are suggesting that I am lying about the matter. No happy and will not be using them again.
September 30, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hi Karen, thanks for taking the time to leave us a review. We're sorry to hear you feel this way, and it was certainly not our intention to offend or to suggest that you were being untruthful. For clarity, the card you received from Royal Mail was issued on 27th September, whereas your order was placed on 28th September. It was handed over to Royal Mail on 29th September and successfully delivered today (30th September), which is the earliest possible delivery date. In this case, the card would have been dated 30/09/25. Royal Mail’s tracking for your order does not mention any postage underpayment. Upon reviewing the screenshot you provided, we can see that a £5 postage payment was made today, meaning that particular parcel is due to be delivered on 2nd October. Royal Mail will not deliver parcels with outstanding postage until payment has been received. It is therefore likely that the parcel in question relates to a separate purchase from another retailer, and we would recommend contacting them directly regarding this matter. We thank you for your understanding. Best Regards - ET Team
Great site
Always easy to buy what I need , great deals and quick delivery.
September 28, 2025
Unprompted review
Dependable.
Dependable.
Excellent customer service, very helpful with good communication. Delivery times second to none.
What they say is what you get.
September 16, 2025
Unprompted review
Great response times.
Unlike most other online companies, the Electronic Tobacconist don't delay in resolving any issues with orders. They respond and resolve issues within minutes not weeks, or longer.
It's a pleasure doing business with them.
September 19, 2025
Unprompted review
Nordic spirit raspberry pouches
Nordic spirit raspberry pouches.
Great flavour. Ordering is easy and very fast delivery.
September 18, 2025
Unprompted review
Such a brilliant company!
I'm amazed by the range of items with great prices. The time from placing order to delivery is second to none! I recommend ET 100%
September 17, 2025
Unprompted review
Amazing service from this company
Amazing service from this company. Next day delivery even when I ordered on a Sunday add to that the great prices and I don’t think you can ask any more from their customer service. Thank you
September 15, 2025
Unprompted review
High Voltage Service
My dealings with ET so far (on the basis of my first two orders) have been faultless - easy to navigate website, competitive prices, prompt delivery. I would recommend them.
September 13, 2025
Unprompted review
Excellent
Super efficient company with good comms and delivery that arrived 22 hours after ordering. Top class
September 15, 2025
Unprompted review
Never made a mistake
I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing.
Also, their website is super easy to use. The re-order function makes everything so simple it takes seconds.
They are by far the best online company of any sort that I've ever used.
The benchmark for others - they should ALL be performing at the level of Electric Tobacconist. Most are miles off.
September 9, 2025
Unprompted review
I have been a customer for many years
Edit: I had already considered that and had been checking my spam folder. There is nothing. It has literally been weeks since I submitted both tickets and I still have not heard anything back.
I have been a customer for many years. I had a problem a couple of months ago so emailed the company and then never heard back. Luckily, my parcel was delivered, but what if it hadn’t been why did no one get back to me? Last week my £5 ebalance didn’t come off the total. I have emailed twice about this and I have heard nothing back and it has been over a week. Why is no one returning emails? This is making me anxious when I place orders so regularly.
September 2, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hi Esther, thanks for taking the time to leave us a review. We're sorry to hear you had some difficulty getting in touch with us. I can confirm all tickets submitted via our Help Desk are responded to within 4 hours (during office hours). It's likely our responses are being delivered to your spam folder. Please check your inbox in case they have been delivered there. We hope this helps. Best Regards - ET Team
Edit: We're sorry to hear you were unable to locate a response in your spam folder. Please respond to our Trustpilot Information Request so we can investigate this further. Best Regards - ET Team
Lost a loyal customer!
Customer since March 2020. Next day delivery turned into next week delivery.
Orders being marked shipped when they are not. Delivery has taken 5+ days on each order over the last few months. Irregular packaging too which causes even more delays (rearranging delivery) so I can only assume they've hired some cheaper staff or outsourced their logistics.
Gave plenty of chances to get back on track but unfortunately nothing has changed. Now ordering from another company which has better prices, a rewards points system and (as advertised!) NEXT DAY Delivery!
Thanks for the last 5 years though. :)
August 29, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hello, thank you for sharing your feedback with us. We're very sorry to hear your orders arrived later than expected, and we understand how frustrating this can be. I can confirm that there have been no changes to our delivery services, and we manage all orders until they're handed over to the delivery company. We do not mark any orders as dispatched without shipping, and all deliveries are fully tracked. We currently offer two delivery options: Royal Mail Standard and DPD Next Day Delivery. While Royal Mail is not a guaranteed next-day service, it usually arrives the following working day; however, in some cases, it may take a few days, depending on your location. We'd be happy to investigate this further to gain a better understanding of the issue. Please respond to our 'Trustpilot Information Request' and our team will be able to look into this. Best Regards - ET Team
Speedy delivery within 24 hours
Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not shop anywhere else. Superb Customer service 5🌟🌟🌟🌟🌟
August 22, 2025
Unprompted review
Ordering is simple
Ordering is simple, items dispatched quickly and always arrive the next day. Really good prices compared to other companies. Never had any issues. Would highly recommend.
August 14, 2025
Unprompted review
Fantastic service one day delivery
Fantastic service one day delivery, competitive prices, recommend
August 13, 2025
Unprompted review
I used their services more than 3 years…
I used their services more than 3 years now… I don’t know how they are doing but the delivery time is quick as the amazon prime (but without a subscription fee.) Plenty of choices by taste, also great deals for bundles. The cheapest place to buy my weekly Heets selections.
August 8, 2025
Unprompted review
My order was not delivered despite me…
My order was not delivered despite me being in at the time. I am now told I have to collect from a co op store. I am disabled and cant get there. None of my e mails have been answered. This is no way to treat a loyal customer
August 4, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hi Mary, thank you for taking the time to leave us a review. We're very sorry to hear that you've experienced this issue. Upon checking our system, we were unable to locate any emails or Help Desk enquiries regarding this matter. We're more than happy to assist you and resolve this promptly. Please get in touch with us by submitting a ticket through the Help Desk on our website, or by using the following link: bit.ly/ETSUPPORT. We look forward to assisting you. Best Regards - ET Team
Absolutely brilliant fast delivery and…
Absolutely brilliant fast delivery and great prices wouldn’t go anywhere else
July 28, 2025
Unprompted review
Great service will use again very…
Great service will use again very helpful and had issues with my vape sent me a coil didn’t fixed so they replaced the device would recommend to family and friends great customer service
July 28, 2025
Unprompted review
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