Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more
I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more
Hands down ET has the best customer service I have ever experienced from an online retailer. I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails,... See more
Company details
Information provided by various external sources
Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.
Contact info
United Kingdom
- electrictobacconist.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The prices, next day delivery free,cust.serv best ever
The prices and range are really good. Awesome offers and fastest delivery I've seen for free. Received items next day. One had a problem and I received a brand new one the next day sent 1st class, which is working great. BEST ONLINE VAPE SHOP AROUND!!!
April 19, 2024
Unprompted review
Excellent customer service
Always prompt delivery.
Excellent customer service - thank you James
April 19, 2024
Unprompted review
Orders always arrive promptly
Orders always arrive promptly. Ordered after 5pm and order was dispatched and delivered the next day even with standard delivery. Excellent service.
April 18, 2024
Unprompted review
Speedy service
Emails are replied to efficiently. Delivery is next day. All very speedy.
April 17, 2024
Unprompted review
Great Customer Service
Issues resolved with speed and efficiency. Shout out to Scott-thank you for your quick response. Always use this company, never any issues and when there is it is quickly rectified. Highly recommended
April 17, 2024
Unprompted review
Faulty Device and SCAM company
Just find out that not just me bought a faulty device from this company!! Don't believe the good reviews that you read on their website - nothing is true! No wonder that they don't have a land line to accept phone call!
Basically I bought a refurbished IQOS 3 device and it can not be charged or used at all.
This company is doing this for a living, stay away from them.
April 16, 2024
Unprompted review
Reply from The Electric Tobacconist UK
Hello, thank you for sharing your feedback with us. However, we were unable to locate your account using the provided information. To better assist you and address your concerns, we kindly ask you to respond to our Trustpilot Information Request. This will enable us to verify your experience and resolve any issues promptly. Best Regards - ET Team
Simply the best!
Fast delivery, great availability of the liquids I like, and website really easy to use. Great customer service. Couldn't recommend more highly.
April 4, 2024
Unprompted review
Always get my vape pens and pods from…
Always get my vape pens and pods from here, 5 star and also 5 star delivery
April 3, 2024
Unprompted review
Great eliquid vendor.
Been a customer for a few years. Always impressed with the speed of delivery and competitive prices. Huge selection of eliquid and availability of peripheral items like coils.
March 30, 2024
Unprompted review
Was a bit wary ordering off this…
Was a bit wary ordering off this website because not heard of it before and my vape device was very cheap. Checked the reviews on here and gave it a go. Glad I did. Good dispatch and delivery time, great prices and good quality. Will use again. Thank you 😊
March 15, 2024
Unprompted review
Bought a vape from here that is faulty
Bought a vape from here that is faulty, BE WARNED, they do not refund you they just send you the product back and say it was "tested" and working. Bad practice, illegal. I shall be complaining to ombudsman as this is a scam company. I have lost my money, lesson learned, disgusting company conduct. No actual contact either, just emails.
February 1, 2024
Unprompted review
Reply from The Electric Tobacconist UK
Hi Jen, thank you for taking the time to provide us with your feedback. We can only accept product returns on items that are sealed/unused or genuinely faulty under our returns policy. Our team treats claims of faulty products seriously and devices are rigorously tested. Upon reviewing the report concerning your device, it was tested extensively over several days using the Terea sticks you purchased. The results indicated that the device performed as expected and was deemed not faulty. As these products are categorised as consumable products, we cannot accept returns for used items that are unwanted or disliked for flavour preferences due to health & hygiene regulations. Nevertheless, we acknowledge your dissatisfaction with the flavours chosen and took the opportunity to provide you with recommendations and additional guidance. Best Regards - ET Team
First order
First order, fast delivery, one of the cheapest online vape sites I have found. Will be ordering again when I need something.
Thank you.
March 20, 2024
Unprompted review
Highly recommended
Good prices, easy to navigate website, nice range of products, and above all very quick dispatch and delivery.
Order at 7.26pm on March 15th....recieved on Sunday March 17th by noon
Thanks!
March 15, 2024
Unprompted review
Consistently brilliant service
Consistently brilliant service. Free samples too 🔥
March 17, 2024
Unprompted review
Incredible processing and delivery times
I use this company regularly. The processing time from order to dispatch and the delivery times are incredible. Never had a problem with the products delivered. Recommended.
March 14, 2024
Unprompted review
Delivery issue
Had a problem with my delivery. Package failed to arrive. ET were quick to respond and resolved issue politely and efficiently. A Tracking number when item dispatched would be helpful.
March 15, 2024
Unprompted review
Had an order from this company
Had an order from this company, up till now everything has been fine , but this order two of the vape kits would not keep their charge . Very disappointed with their customer service. Almost impossible to contact them and even more difficult to respond .
March 11, 2024
Unprompted review
Reply from The Electric Tobacconist UK
Hi Amanda, thanks for taking the time to leave us a review. We apologise for any inconvenience you've experienced with your kits. As previously communicated in our response to your identical Google review we noticed that you contacted our Customer Service Team yesterday. Our team received your email and responded within a couple of minutes. We kindly request your prompt response to our team's communication. By doing so, we can quickly resolve any issues you're encountering. Best Regards - ET Team
liquid all is fake - not original product
I ordered edge liquid and all is fake , all bottles was opened, labeling is fake . Not recommended to order from this website. Selling fake products.
March 1, 2024
Unprompted review
Reply from The Electric Tobacconist UK
Hello, thanks for taking the time to leave us a review. It appears there may be a discrepancy in your experience, as we exclusively source our EDGE e-liquids directly from EDGE themselves. Due to the anonymity of the review, we are unable to verify your experience. It is possible that your purchase was made through an alternative retailer. Therefore we kindly request your cooperation in responding to the Trustpilot information request for further clarity. Best Regards - ET Team
Amazing customer servicesonic…
I have been using electronic tobacconist for years now. I can highly recommend them. So much choice. Its mind boggling.
I have today used the email customer service, which is really quick. Same day response. The people are just really helpful, kind and friendly and do their utmost to help out sort anything out and also to explain problems/ queries. Never condescending or make you feel stupid.
Thoroughly impressed. Great quality. Great offers. Great tastes. And always a super quick delivery.
March 6, 2024
Unprompted review
Absolutely fantastic company
Absolutely fantastic company, fantastic service every time and highly recommend
March 2, 2024
Unprompted review
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