The Electric Tobacconist UK Reviews 1,330

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, with many receiving their orders the next day, often within 24 hours. People also highlight the excellent customer service, describing it as responsive, helpful, and professional in resolving issues. The ordering process is frequently noted as easy and straightforward, and consumers appreciate the competitive prices and wide selection of products. However, some customers experienced issues with delivery, citing delays or problems with couriers like DPD and Royal Mail, including missed or undelivered orders. A few people also reported difficulties with faulty products and the process of returning them, expressing dissatisfaction with the initial handling of these situations.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of their... See more

Order

Users describe positive interactions with order. Many customers consistently report fast delivery, often... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the amazing and first-class service,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent and superb... See more

Product

Reviewers highlight ambiguous aspects of products. Many customers praise the wide range of items, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... See more

Rated 5 out of 5 stars

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more

Rated 5 out of 5 stars

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more

Rated 5 out of 5 stars

Hands down ET has the best customer service I have ever experienced from an online retailer. I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails,... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Above & Beyond....

I highly recommend this seller. Super fast communications by several members of staff. I had an issue with my parcel but they went above and beyond to put this right. I am very grateful for that, it is clear to see they are honest and genuinely care about their customers.

Thank you, I will be returning very soon :)

February 21, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi John, thanks for taking the time to leave us a review. We're very sorry to hear you didn't appear to receive your order. To get in contact with us via the Help Desk you need to select the option "UK Standard 1st Class" for Royal Mail 24 Standard or alternatively, there is an option "Not sure". Upon checking your tracking I can confirm the order was delivered on Thursday, 22nd of February. Our team has contacted you via email with further information. Best Regards - ET Team

Rated 5 out of 5 stars

Genuinely love this company

Genuinely love this company. I always get the 6 for £10 on the nic salts which they offer a good selection on. They offer 1st class delivery dispatched same day which I think is fantastic. If I’m running low and place an order the chances are it’s arriving next day so no having to get inferior products at the supermarket to keep me going until then. In my opinion, the best e-liquid website going. Totally dependable and offer great selection. Thanks for the past few years. Jamie.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Super easy to order and delivered next day

Ordered the Sonder q pod from Geekvape and it was about the bestest vape I have ever used, I had a tight budget so for under a tenner delivered with a free liquid and bonus sample as well !Happy gonna tell all my friends coz this is a find and I'm so glad that I used ET uk

February 10, 2024
Unprompted review
Rated 4 out of 5 stars

Don't order the wrong product

Don't order the wrong product, impossible to get in touch with company.no phone assistance, only through e-mail that puts you in a loop.update-company got back to me and I have returned items through registered mail.waiting for refund.recieved refund promptly.

January 26, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Christopher, thanks for taking the time to leave us a review. Unfortunately, we are unable to find you in our system with the current information provided. Please provide further details through Trustpilot so we can verify your experience with us and get in touch. Best Regards - ET Team

Rated 5 out of 5 stars

Excellent order service

Excellent order service, ordered and dispatched within 2 hours in the evening. Definitely recommend this supplier for fast quality deliveries.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

My "go to" site

Can't fault them anywhere.
Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of the flavours of liquid from other people so you don't just have one opinion on it. Really helpful feature where flavour is concerned imo!

Just ordered a bunch of new no-nic liquids from them for a new mod to mix on the RDA, and at 6 x 10ml bottles for £10, I'm more than happy!

Very much recommend.

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

Unopenable vape juice bottles

We recently bought Nexus Fuji Apple Peach deal, x8 bottles. All bottles are impossible to open as you would do usually with vape juice, trust me we've bought and smoked enough to know.... it is not user error! You literally need pliers to get into them. Faulty made seal. Very disappointed. Are these even the real thing??!

January 15, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Natalie, thanks for taking the time to leave us a review. It appears you have accidentally left a Product Review on our Company Review page however we're happy to advise you on this. We're sorry to hear you encountered this problem with your e-liquids. One of our team has now contacted you via email to help resolve this issue. Rest assured that our e-liquids are genuine and obtained directly from the brand themselves. Best Regards - ET Team

Rated 5 out of 5 stars

Amazing team

Amazing team, never had an order turn up wrong, fast delivery and cheaper than what I have found elsewhere. Hats off to them.

100% recommend to anyone

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Been using electric tobacconist for…

Been using electric tobacconist for years now. Never written review of these guys as a company…so here goes. They are brilliant. Super fast delivery, always prompt and easy to use website. I absolutely would recommend these guys to anyone who wants to stop smoking or is a vaper already. As I say, brilliant service. Amazing different flavours…thank you ET!👍

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been using ET for a few years now. Their prices are good but beyond that the speed of dispatch is fantastic. Really good company that never asks for reviews etc (I feel good service should always be noted, hence this review). Brilliant company

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Have ordered from here many times and they've always been great! Very fast shipping and order is perfect everytime!

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Best supplier Ive tried

Best supplier Ive tried, I have made numerous orders without any problems. Come the next day, so no waiting for weeks. Excellent Service. Thank you.

December 19, 2023
Unprompted review
Rated 3 out of 5 stars

Happy with what I ordered and it did…

Happy with what I ordered and it did arrive next day, however, when I purchased my item I was supposed to be able to choose three free e liquids with my purchase. I tried to select from the offered e liquids as guided by the system but at checkout I was being charged for the liquids which kinda puts me off ordering again.
My Reply
Thanks for the offer but it seems too much hassle for both myself and you. Just one thing I don't appreciate the attempt to cast aspersions on my intelligence by suggesting I selected Juices not on offer. Your link on the website guided me to the selected juices on offer, I didn't just pick some at random. Again the item and delivery were good so not knocking that.

December 14, 2023
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi John, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. I can confirm that the three free e-liquids offer is only valid on a specific range of e-liquids. This link is shown when adding a starter kit to your basket. Please contact our team via the Help Desk and we can arrange for your three free e-liquids to be sent out to you. Best Regards - ET Team

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