No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... See more
Company replied
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See what reviewers are saying
Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more
These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more
Bought a telly online came with an issue so I went to return it and even though I had bought online they had no problem with me returning the product in store. All the staff were very helpful and ther... See more
Company details
Written by the company
With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide
Contact info
Ormonde Business Park, R95 X795, Kilkenny, Ireland
- 059 918 8069
- help@electrocity.ie
- electrocity.ie
4.3
Excellent
381 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick & efficient delivery
Quick & efficient delivery. Price was best online.
August 13, 2020
Unprompted review
Helpful and easy to deal with
August 9, 2020
Unprompted review
Excellent service.
August 6, 2020
Unprompted review
The service was slow
August 6, 2020
Unprompted review
LG Home Cinema Purchase
Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I was after but eventually saw the same brand on Electrocity for a few euro more but worth it to actually get the product as promised.
August 5, 2020
Unprompted review
Wall Mount not arrived 😔
Wall Mount not arrived 😔
I'm no happy
Buying other shops
Need back money
Email no reply 😡
August 4, 2020
Unprompted review
Ordered over two weeks NO PRODUCT…
Ordered over two weeks NO PRODUCT DELIVERED!
E-mailed Electro City No REPLY to let me know why, where or WHEN MY PRODUCT WOULD ARRIVE!
August 2, 2020
Unprompted review
Friendly staff
Great store, great prices and has the friendliest staff.
July 13, 2020
Unprompted review
EXCELLENT
Excellent service and prompt delivery. I would highly recommend it for all your electrical needs
July 12, 2020
Unprompted review
My delivery took one day short of 3…
My delivery took one day short of 3 weeks to deliver, when i rang several times there was no answer until i spoke with someone on shop floor who passed a message ro online department. Product sent out and delivered the next day. Delivered 20 days after order submitted
July 12, 2020
Unprompted review
Money taken out my account on 25 June
Money taken out my account on 25 June. Rang online service on 2 July told deliveries in my area following day rang at 5 PM on that day could not get online rang warehouse to be told not in stock . Delivery on Monday would ring if on lorry. He did and said wouldn't be in till end of July and someone would ring to arrange refund later. In the end I had to ring myself to get refund. Poor after sale follow up to keep customers informed.
July 7, 2020
Unprompted review
Product received within a few days
Product received within a few days, great service. I recommend Electrocity
July 7, 2020
Unprompted review
I paid for a new product and I got a…
I paid for a new product and I got a dispched product. Nobody told me that. And I paid full price.
July 6, 2020
Unprompted review
Very happy with everything
Very happy with everything, quick delivery. Greeat price for item.
July 5, 2020
Unprompted review
My honest experience with electricity
My honest experience with electricity. Is very bad customer service I order a cable on line i done click and collect i had to call in on sunday about my order for click and collect to be told no one works on line weekend girl gave me cable which was 3m and i order 5m she took my number and they were to ring me next day to sort out my balance which I'm owed €6 they never rang me I emailed them got no reply very bad service
July 4, 2020
Unprompted review
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