Walked in, we were greated by a gentleman with a smile, letting us know he was there to assist us. I told him exactly what I wanted in a washer. One that filled the tub up with wash & rinse water, & n... See more
Company replied
2200 Hamilton Place Blvd, Suite 01, 37421 Chattanooga, Tennessee, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Walked in, we were greated by a gentleman with a smile, letting us know he was there to assist us. I told him exactly what I wanted in a washer. One that filled the tub up with wash & rinse water, & n... See more
Company replied
Worker called me a guy(I’m a female) and then he was just rude the whole experience all because I wanted to take my tv out the box. I understand the liability and I told him I wasn’t bringing it back... See more
Company replied
I would have given 5 stars; but your people that load the appliances/merchandise act like that they are afraid to do anything with helping to secure the load. As soon as they got my Refrigerator loade... See more
Had a back order issue with online. Called the store they had my exact order online cancelled and store pickup was done that day. So easy and so helpful Hamilton Place location customer service TOP NO... See more
Written by the company
Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.
When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.
Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!
Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).
We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.
We offer several support and repair services to help you get the most out of your electronics.
We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.
2200 Hamilton Place Blvd, Suite 01, 37421, Chattanooga, Tennessee, United States
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in looking for a washer and dryer. With zero expertise in the brands and which one to choose, the salesman pointed me in the right direction. Was very knowledgeable about the features and benefits of the product. Would definitely recommend.
The representatives were thorough, patient and knowledgeable.
The Young Man that helped us was great. From the time we ordered our Air Conditioners to the time we picked them up. He was so good. We will shop there again.
Manager of the Hamilton Place store was extremely helpful,knowledgeable regarding Samsung qled tv’s. I had a positive experience and will purchase from this store again.
Needed a refrigerator on a Sunday. They had the one I wanted in stock and we were able to pick it up and get it installed all in the same day. Kudos to Electronic Express, their friendly and knowledgeable team at both the Chattanooga (where I bought it) and Cleveland stores (where I picked it up)
You saved the day!
I had problem with the First one I had no problem in a change it to another The sales people was very nice.

Reply from Electronic Express - Chattanooga
Employees were friendly and helpful, I ended up getting a good deal on a monitor as well since the employees let me know it was tax free weekend while I was purchasing a new pc anyways.
Working with the Best Sales Representative and major appliances Manager.
The customer service provided when I had to return the computer I just bought and it was a used one, not new and it didn't work. But, the manager was very helpful and made things right.
Customer service! We did not have to wait for a knowledgeable sales person to offer assistance.
our new purchase of a Bosch Slide in oven went great!! Salesmen was very knowledgeable and all went smooth
My experience with Electronic Express was great! I needed a washing machine and it was delivered quickly. The installer was friendly and efficient.
They charged me twice for the same computer, and wouldn't fix. I had to have my credit card company reverse the charge.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.