Electronic Express - Franklin Reviews 42

TrustScore 3.5 out of 5

3.7

1735 Galleria Blvd, Suite 1000, 37064 Franklin, Tennessee, US


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See what reviewers are saying

Rated 1 out of 5 stars

Horrible experience buying a dishwasher. I called and set up a chat before I bought it to make sure they could install the new dishwasher and haul away the old one. I was assured that would be the cas... See more

Company replied

Rated 5 out of 5 stars

Our family needed to buy a new dishwasher. We did a lot of research online, and then visited EE and several other big box retailers. EE staff addressed questions we had, and ended up having a bette... See more

Rated 5 out of 5 stars

Our salesman Esric was absolutely amazing. He knew all about the appliances we needed and was not pushy. He was super supportive and encouraging. He was also a great sport about the toddler we had wit... See more

Rated 5 out of 5 stars

The delivery men were outstanding in every way! They were efficient, prompt, attentive to detail and courteous. I can't say enough good things about these great delivery people. Also, our experience w... See more


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express - Franklin

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 1735 Galleria Blvd, Suite 1000, 37064, Franklin, Tennessee, United States

  • 1-615 370-8650

3.7

Average

TrustScore 3.5 out of 5

42 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Delivery team not well trained.

Shopping/buying experience was fine. The delivery/install team were polite, but ultimately left a mess they covered up and didn’t tell me about when they left. Dishwasher install required drilling in a cabinet wall and the team not only left the sawdust, but put the contents of my cabinet back and didn’t mention anything needed to be cleaned. That’s sloppy delivery.

April 13, 2023

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