Electronic Express - Hixson Reviews 51

TrustScore 4.5 out of 5

4.6

5425 Highway 153, 37343-5257 Hixson, Tennessee, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They have things figured out here. Prices are good and delivery is always prompt, professional and well communicated.

Company replied

Rated 2 out of 5 stars

We bought our new Samsung 28.8 Cu. Ft. Panel Ready Bespoke Smart 4-Door French Door Refrigerator (Panels required) in March. We were given our bottom freezer drawer panel and promised the others will... See more

Company replied

Rated 5 out of 5 stars

Great experience! Two delivery persons were extremely careful and helpful with question answers. Great experience over all. The sales rep knew her products. This was an important factor in my choic... See more

Rated 4 out of 5 stars

Good service, lots of product to look at in-store, and knowledgeable sales people. Follow up after the delivery and install was excellent. The only reason this isn’t five stars was that I was unable t... See more


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express - Hixson

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 5425 Highway 153, 37343-5257, Hixson, Tennessee, United States

  • 1-423 551-4710

4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better service than big electronic stores ...

Staff was super helpful and provided great suggestions when looking for our new TV. They ensured I had everything
I would need to get everything up and running, and provided an installation process for a little bit extra. The installation process similarly went really well, the installers were friendly and experienced.

September 7, 2023
Rated 2 out of 5 stars

There were two employees smoking at the…

There were two employees smoking at the front door at the Hixson store. They were within feet of the front door with smoke going all over me. I complained to the employees and to Scott inside Scott was a great sales person and very knowledgeable.

September 14, 2023
Rated 4 out of 5 stars

Product OK

Product OK. Sales person great. Need at least a few grocery type carts for people with disabilities to push and lean on while shopping. Preferably. one or two electric handicap carts to use over the large floor space. I personally cannot walk much and need a cart. I have bought there a time or two but cannot manage walking to see any of your products.

August 28, 2023
Rated 4 out of 5 stars

Would buy here again

Good service, lots of product to look at in-store, and knowledgeable sales people. Follow up after the delivery and install was excellent. The only reason this isn’t five stars was that I was unable to get the refrigerator for five days. That was their earliest option for any in-stock item. If that had been 2-3 days, this would be 5 stars.

August 13, 2023
Rated 2 out of 5 stars

Samsung Panels Never Arrived

We bought our new Samsung 28.8 Cu. Ft. Panel Ready Bespoke Smart 4-Door French Door Refrigerator (Panels required) in March. We were given our bottom freezer drawer panel and promised the others will be ordered, but they are currently on backorder. We still do not have our panels. I have gone by the store every month without any results or follow-up from the Hixson management staff.
We were last in early July and were told we would be told that we were they were scheduled to arrive in mid-July. Today, July 27th, I have not heard from anyone with an update.

March 16, 2023
Electronic Express - Hixson logo

Reply from Electronic Express - Hixson

Thank you for the review. Your review has been forwarded to corporate management so they can look into the situation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look