Elegance of Elena Ltd Reviews 184

Ordered the larrissa veil for my daughter’s wedding beautiful and the service was amazing

The store were very helpful and efficient, the items arrived on time and packed nicely

Excellent customer service & love the wedding shoes!

Love the shoes. Delivered promptly. Very happy with the service.

Beautiful shoes and even managed to get them in sale ❤

Lovely people when spoke on the phone- really helpful and delivery was fast.

I cannot express my gratitude more for the boutique, they truly were a pleasure and went far above and beyond to ensure I got my shoes before my wedding. Would most definitely recommend!

The customer service is brilliant she emailed me to tell me that they might he delayed because of the Royal mail strikes and was very friendly. They took longer to come but I absolutely love my shoes just what I was after thank you

I would have gave a zero if there was the option ordered heel stoppers over a month ago and still nothing

Placed an order with this company on the 3rd October on an express delivery (extra £10)which should take 3/5 working days. Contacted them on the 3rd working day to see what was going on, and my suit hadn’t even been dispatched. They blamed this on the Royal Mail strike???? Chased it again on the 5th working day (12th Oct )only to be told the same thing. Obviously I wasn’t happy. They told me we “should receive the suit on the 20th October. This was no good as the wedding we we’re going to was on the 22nd in Dorset and wouldn’t know if it would fit etc so this wasn’t convenient. on the 13th October they sent me an email telling me they could no longer fulfil my order and would I like a refund. I sent and email back expressing my disappointment and requested refund. It’s now the 3rd November and still haven’t received a refund. I have called numerous times and have been told they have an issue with PayPal declining the refund and will get it sorted for me. I called a few days ago to see what was going on, and was told the same thing. I was then put on hold while she spoke to accounts. The girl then told me I will receive refund in the next 48hours. Still no refund. I’ve called this morning and was told again regarding their issue with PayPal and they are trying their hardest to resolve this issue. I wasn’t happy with this so I contacted PayPal. PayPal informed me no one has tried to refund me and declining refunds isn’t something they do. They said, the retailer issue a refund, then we issue it to you. It can then take up to 5 working days to hit your bank account. PayPal have now raised a dispute with the company. I went back to Elegance of Elena spoke to the same ignorant, arrogant girl telling her that what they have been informing with was lies, and I wanted my money back asap. She then had the audacity to RAISE her voice at me saying, “ im telling you this is what’s happening, we have an issue with PayPal” At this point I now lose it and shout back, understandably. How dare they speak to me like this after the way I’ve been treated. They owe me £257.96 not £2.57. I was then told accounts, who funnily enough you can’t speak to, will process my refund today. We’ll see. In a nutshell DO NOT ORDER DROM THIS WEBSITE!

I ordered my wedding shoes with a 3-4 day delivery. The money was taken but I didn’t receive them until nearly 6 weeks after ordering. Many emails and phone calls from myself with promised delivery dates and still nothing. The shoes have now arrived but very disappointed with the extra stress this caused whilst trying to organise my wedding and arrival only days before the event.

Beautiful and comfy shoes, daughter was delighted with them

Very poor delivery service, If it wasn’t for the customer assistant and her reassurance I would of cancelled my order,
My wedding shoes are everything I wanted and more

I needed underwear for my wedding and the high waisted pants were the ONLY ones I have tried that haven’t rolled down. Brilliant product.

Prompt easy delivery

Amazing customer service! due to the postal strikes it looked like the bride wasn’t going to get her jewellery in time for the big day so they went above and beyond and hand delivered the item on a friday evening! thank you so much :)

Excellent customer service shoes were perfect thanks 😊

James and layla were an absolute massive help, was unsure when my suit was coming the one i ordered was the wrong size and i rang to see when they were dispatching just aswell, they then covered the extra costs to get the right size suit to me the next day by 1pm, will be back again couldn’t reccomend enough. Thanks again james + layla top class service 5*