Absolutely first class, placed an order for a black towel rad, 4 hours later my wife changed her mind and wanted anthracite. Rang first thing in the morning spoke to Abraham and he changed the order n... See more
Company replied
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Spoke with a chap called Ibrahim (Abraham). Absolutely lovely chap. Explained to him what i wanted and wanted to achieve and i couldnt have got anyone more helpful or knowlegeable. He went thro... See more
Company replied
Their service was exceptional. In the best way possible. Swift delivery ordered 11 pm on Tuesday and delivered on Thursday. Video'd myself opening the package to check for damage. Beautifully an... See more
Company replied
Radiator arrived promptly as expected. Delivery driver was ignorant and just ignored me. Unfortunately a tiny scratch on top bar of rad that can be felt ever so slightly. Don’t have time to return etc... See more
Company details
Written by the company
Elegant Radiators was founded with the goal of offering niche-sized towel radiators and direct replacement towel radiators that cater to the specific needs of our customers. We take pride in our ability to supply these unique products directly from the world’s leading suppliers to both local small trades and end customers, ensuring quality and reliability at every step. Our competitive pricing sets us apart in the UK market, as we are committed to offering towel radiators that feature more bars compared to other retailers, enhancing both functionality and aesthetics in any bathroom setting. At our Coventry store, we stock over 10,000 towel radiators in a variety of finishes including chrome, white, black, and anthracite. Additionally, we offer a comprehensive range of valves, heating elements, and other spares and accessories to meet all your heating needs. At Elegant Radiators, customer satisfaction is at the heart of everything we do. We understand that our success is built on the trust and satisfaction of our customers, which is why we prioritize excellent service and quality products. Our marketing strategy heavily relies on word-of-mouth and network marketing, and we believe that happy customers are the best advocates for our brand. We are dedicated to maintaining high standards and continuously improving our offerings to meet the evolving needs of our customers. Thank you for considering Elegant Radiators – where quality meets reliability.
Contact info
3 Crondal Road, CV7 9NH, Coventry, United Kingdom
- 02477220780
- info@elegant-radiators.co.uk
- elegant-radiators.co.uk
4.6
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of bought item and provided…
The quality of bought item and provided service.
March 24, 2025
Reply from Elegant Radiators
Thank you for highlighting both our product quality and service – we strive for excellence in both and truly appreciate your feedback!
Communication and delivery speed were…
Communication and delivery speed were good. It looks good. My electrician has not yet installed the item so I cannot comment on functioning yet. Hence the 4 star. Might well have been 5 if you had given me time to install it before reviewing.
March 24, 2025
Reply from Elegant Radiators
Thank you for your feedback!
We appreciate your 4-star rating and hope the product exceeds expectations once installed.
We’d love to hear your thoughts after it’s up and running!
Delivery was good. Poor product
Delivery was good. However, the product didn't sit well on the towel rail. had to adapt old fittings with new screws as the bit that holds the towel rail on at the end is to square .
March 31, 2025
Reply from Elegant Radiators
Thank you for your feedback.
We’ve shared it with our manufacturer and are actively working on improvements.
We appreciate your input!
Great company
Brilliant customer service quick delivery recommended to others pricing very competitive and they give blue light discount
March 17, 2025
Reply from Elegant Radiators
Thank you, Clair! We’re honoured to support our first line of services it means a lot. Proud to do our bit, and always here when you need us. 🇬🇧
Quick delivery
Picked and dispatched in very quick time. Excellent choice of radiator accessories on the website.
March 26, 2025
Delivered efficiently and on time
Delivered efficiently and on time. Excellent service.
March 24, 2025
Very fast delivery of Towel rail
Very fast delivery of Towel rail, arrived next working day, ordered Friday, arrived Monday.
Brilliant
March 21, 2025
No drilling, no screwing but need a metal cutting tool if need to cut bar to size!
Unfortunately, because you don't make various sizes, I was reluctant to buy as I knew I would have to cut 10cm off the bar. That entailed purchasing a diamond encruste cutting tool to cut through the metal bar. Given it is already expensive for what it is they don't mention that a hacksaw would not be good enough to cut so although it's no drilling, no screwing if it doesn't fit you would need an angle grinder or similar. Plus packaging was all damaged. Happy to forward pictures I took before opening.
March 20, 2025
Excellent service
Excellent service. Was called after I ordered because the chosen style of radiator wasn't in stock, went for the curved one as advised, looks really good in situ, glad they called rather than cancel the order , highly recommend A+++++
March 17, 2025
Great service
Very efficient and thoughtful service. They even phoned me to check I had ordered the right colour towel hooks with the rad! Quick delivery and the radiator does it job just as expected!
February 21, 2025
Reply from Elegant Radiators
Thank you so much for your wonderful 5-star review! We at Elegant Radiators are thrilled you found our service efficient and thoughtful. It’s great to hear the new radiator and matching towel hooks are working perfectly. If there’s anything else you need, just let us know.
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