Elegant Fires and Design Reviews 

217
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The Chimney Engineer , Phil, was kind and courteous. Respected our property . Did a good clear of our woodburner with efficiency. Tidied up. He explained and advised us of wood use and firelighters.... See more

Rated 5 out of 5 stars

Excellent service. I purchased a stove several years ago and have had it serviced every year since; Elegant Fires by Design cleans and services the fire and sweeps the chimney. They always contact m... See more

Rated 5 out of 5 stars

Had a fire fitted yesterday by Phil and he’s done a fabulous job, but after 30 years plus fitting fires this chap definitely knows what he’s doing!! Clean, professional, knowledgeable and no nonsense... See more

Rated 5 out of 5 stars

Elegant Fires and Design were recommended to me by Lifestyle Fireplaces in Sale. I needed a chimney sweep before the installation of a new gas fire. Phil attended last week and did a fantastic jo... See more

Company details

  1. Fireplace Store

Written by the company

Fires, Fireplaces,Woodburning stoves, Chimney sweep, Flue lining, Service and repairs


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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No recent history of asking for reviews

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4.9

All reviews

(217)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Always good to see Phil

Always good to see Phil. He takes so much care to make sure that my flat isn't affected by his work. He is diligent and gets the job done, with a smile. He is also very knowledgeable

February 11, 2025
Rated 5 out of 5 stars

Phil is amazing

Phil is amazing! He installed my log burner about 7 years ago and he comes every year to service it now too. Wouldn’t use anyone else. He’s just wonderful!

October 28, 2024
Rated 5 out of 5 stars

Outstanding job. Highly recommended.

I just wanted to express my sincere gratitude to Phil and Steve who offered an outstanding service in opening up and lining a previously sealed chimney. They were a pleasure to have at our house and their careful refurbishment and installation of a large, antique marble fireplace was done with genuine skill and attention to detail for which we are extremely grateful. Outstanding.

August 9, 2024
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