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Stove Supermarket Reviews 7,544

•
TrustScore 5 out of 5

4.9

Fireplace Store
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Review summary

Created with AI, based on recent reviews

Considering 816 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the prompt delivery and excellent service. Customers often highlight the quality of the products, noting that items fit perfectly and are well-made. Many also appreciate the reasonable pricing, finding components and products to be competitively priced compared to other options. The ordering process is generally described as straightforward, with good communication and items arriving well-packaged. However, some people mentioned issues with missing items in their orders, although these were often rectified quickly. A few other people also felt that delivery times were longer than expected or that postage costs were too high. There were also occasional reports of products arriving with slight damage or being incorrect, and some felt the quality of certain replacement parts was not as good as the original.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Product

Clients share positive opinions on product quality, often noting that items are well-made, fit perfectly, and... See more

Service

Customers had positive experiences with service, often highlighting great communication, efficiency, and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the online ordering... See more

Price

Consumers are generally satisfied with the pricing, often describing it as good, decent, and competitive for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great comms (initially was out of stock, but shipped as soon as replenished - that day), well packed and quickly posted. Fire bricks fitted perfectly, as did the circular inner grate. Definitely r... See more

Rated 5 out of 5 stars

Ordered a replacement Woodburning stove glass to replace a broken one . Order was posted the next day Arrived on time, well packaged Brilliant service

Rated 5 out of 5 stars

The glass for my gas fire was on order from their supplier. I was offered the chance to cancel of wait for their supplied to deliver. I choose to wait and was very pleased that the glass was deliver... See more

Rated 5 out of 5 stars

I ordered some components to service my Clearview Pioneer 400 stove. A box arrived very quickly however, one of the items purchased was missing. I contacted Stove Supermarket and spoke to a representa... See more

Company details

  1. Fireplace Store

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Stove was as described and at a…

Stove was as described and at a fabulous price. The service was excellent, had a call to arrange delivery and was delivered on time, driver was very accommodating and we got into the garage. All we need now is to get it fitted.

June 5, 2026
Rated 4 out of 5 stars

All the items turned up but the baffle…

All the items turned up but the baffle plate was different than the original one. Called and was told that’s the “new” version. Installed it and it looks a bit off. Awaiting the royal estate to confirm if they are acceptable.

June 1, 2026

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