Stove Supermarket Reviews 

7,597
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick turnaround times and well-packaged items arriving promptly. People appreciate the high quality of the products, which are frequently described as fitting perfectly and being exactly what was ordered. The ordering process is generally found to be straightforward, with many highlighting the excellent customer service and communication throughout. However, some customers also noted occasional issues with their orders, such as items being incorrect, missing, or slightly damaged upon arrival, though these were often quickly rectified. A few other people also felt that delivery costs were sometimes unclear or high, and in some instances, shipments experienced significant delays or were not initially received.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often praising the good quality, value, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its top quality, promptness, and... See more

Order

Consumers find the ordering process to be positive, highlighting the ease of use of the website and online... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the good quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more

Rated 5 out of 5 stars

Have refurbished my Clear View fire with all items bought from Stove Supermarket. Best prices on line. Quick turnaround and delivery. Had an issue with the grate and inner riddle plate, didn’t move or... See more

Company replied

Rated 5 out of 5 stars

Great comms (initially was out of stock, but shipped as soon as replenished - that day), well packed and quickly posted. Fire bricks fitted perfectly, as did the circular inner grate. Definitely r... See more

Rated 5 out of 5 stars

We noticed that our stove glass had a crack in it and the next day, a small piece of glass had fallen inwards into the fire. We ordered the stove glass via the Stove Supermarket where the delivery an... See more

Company replied


Company details

  1. Fireplace Store

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,597)

794 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repeat customer

Repeat customer. Easy to navigate online ordering, informed of updates, speedy delivery, competitively priced . Happy with replacement glass heat panel for log burner

June 22, 2026
Rated 5 out of 5 stars

Excellent

Excellent, very prompt delivery and multi burner firebricks well packaged to prevent damage in transit

June 22, 2026
Rated 5 out of 5 stars

I asked for a lever on the widget off…

I asked for a lever on the widget off my stove. They identified the stove brand from a photograph, worked out, which replacement lever and bolt I required and had it in the post within 24 hours. Fantastic, and very friendly, service.

June 25, 2026
Rated 5 out of 5 stars

One of the best.

Stove Supermarket are one of the best companys I've every used online - and I buy lots online.
Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (not their fault - carrier damage) instantly sorted out, next day postage at no extra cost. Shout out to Rich who the company should be proud of for his exemplary customer service. All round, if I could give them 10 stars I would. Stove is as good as new. Will definitely be using in the future. Very highly recommended.

June 24, 2026
Rated 5 out of 5 stars

Good quality items

Delivered on time. Exactly what was ordered. Seems good quality although it would have been better if the stove rope included some rope tape also the packaging could have been better as when it arrived it was starting to break up.
Overall I will still buy from them again.

June 19, 2026
Rated 1 out of 5 stars

The only complaint I have is that the…

The only complaint I have is that the delivery price was not shown until after I had purchased my fire grate. Consequently I paid more for delivery than I did for the grate. Needless to say I will not be using your services again.

June 12, 2026
Stove Supermarket logo

Reply from Stove Supermarket

Hi Graham,

Thank you for taking the time to leave a review. We appreciate your feedback, but we would like to gently clarify a point regarding our delivery charges.

While shipping to certain postcodes does cost more due to courier rates, these fees are never applied after a purchase has been made.

When placing an order on our website, a full cost breakdown—including the exact postage fee—is displayed before you confirm the purchase. This ensures total transparency, allowing you to review the final total and choose whether or not to proceed with the order.

We pride ourselves on transparency and want to assure you that there are no hidden fees.

Kind regards,
Stove Supermarket

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