I've had a lot of fun so far at this casino website! I think it's really cool all the different discounts and free spins and cool offers they seem to always have available. Also the selection of game... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was great because all the times I've ever needed to reach out to customer care, I have not had to wait to be assisted. And every single time I've gotten the help needed and some. Than... See more
Company replied
What made my experience great, was that my support responder answered all my questions in a respectful and timely manner. And went overboard by gifting me for being a nice client and made his job easi... See more
Company replied
Iris stayed with me throughout the entire process of making my deposit. It took a while to get it done because things on my end but she was so amazingly sweet and patient with me. She even remained in... See more
Company replied
Company details
Written by the company
Welcome to ElegantSpins, where the thrill of the game meets a commitment to excellence. ElegantSpins is not just another online casino – we are a team of passionate gaming enthusiasts dedicated to delivering an unparalleled gaming experience!
Contact info
United Kingdom
- support@elegantspins.com
- elegantspins.com
4.1
Great
711 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I liked Elegant Spin casino it has a Nice experience
I liked Elegant Spin casino it has a very good variety of games and an excellent customer service, it's bonuses that also make easy to try that you're interested in there .
October 29, 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your kind words! We’re glad you’re enjoying our game variety, bonuses, and customer service. Wishing you lots of fun and great wins at Elegant Spin! 🌟
Nice casino
January 29, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
We’re happy to hear you’re enjoying your experience at Elegant Spins. Wishing you lots of luck and fun ahead 🍀
Reply from Elegantspins
Dear Player,
Thank you for your feedback! We’re happy to hear our support team was fast and helpful. We’re always here whenever you need us.
I love the prompt response from…
I love the prompt response from customer service Thank you Elegant for giving me a shot at getting back in the game with my whooping 250 free spins you guys rock
January 28, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! We’re thrilled to hear you loved the prompt support and enjoyed the 250 free spins. Wishing you lots of fun and big wins ahead 🎉
Excellent and great platform offering a…
Excellent and great platform offering a lot of bonuses and chances to win
January 28, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the amazing feedback! 🌟
We’re thrilled to hear you’re enjoying the platform, the bonuses, and all the winning opportunities. Wishing you lots of fun and big wins ahead. Happy playing!
Reply from Elegantspins
Dear Player,
Thank you so much for the lovely feedback! We’re really happy to hear you had an awesome experience with our team. Your kind words mean a lot to us! 😊
Got the help I needed and quickly
I received a promotional email and wanted to take advantage but was having trouble. I looked to the chat option and it was very very easy and helpful. I had forgotten my username; Sam provided it to me without hesitation or hassle which was great. I then was looking for the spins I was supposed to get from email and Sam added then to my account immediately. In addition, he gave me this tip that if I wrote a review I get another 20 spins! Sometimes you have to deal with same automated answers and can be quite frustrating, but Sam and Elegant Spins crew have been beyond helpful and I can't wait to experience more within app! Thanks !
January 27, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for sharing your experience!
We really appreciate this detailed feedback! We’re glad our support team could assist you smoothly and ensure you received your spins right away.
Providing fast, personalized help is very important to us, and we’re happy it made a difference. Thanks for being part of Elegant Spins, we can’t wait for you to enjoy even more!
Very good casino ,Nice withdraw…
Very good casino ,Nice withdraw limit....friendly support
January 27, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the great feedback! We’re glad you’re happy with the withdrawal limits and our friendly support team. 😊
Good times!!
Its a great casino to get free bonuses and to makw some good money from time to time....keep up the good work guys!!!
January 26, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the great feedback! We’re glad you’re enjoying the free bonuses and having some winning moments. We truly appreciate your support and kind words!
Great efficient support
I’ve only been on this site a few times but the day I had an issue with the promotional code that I was trying to use and I was frustrated and Sam from support popped up after I started the chat and he was very helpful and told me exactly what to do and how to do it so I have no complaints so far about their support very happy with the site overall
January 26, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for sharing your experience! We’re happy to hear that our support team was able to assist you quickly and clearly. We’re glad your issue was resolved smoothly and that you’re enjoying the site so far. We appreciate your support!
Reply from Elegantspins
Dear Player,
Thank you for the wonderful feedback! We’re glad you’re having fun and that our tech support and bonuses met your expectations.
I found that this is the best site I…
I found that this is the best site I have been to.
January 25, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the kind words! We’re thrilled to hear you consider us the best site you’ve visited. 😊
Its verdad good
January 26, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks a lot! We’re happy you’re enjoying it and hope you continue to have a great experience.
I like play those games.
January 25, 2025
Unprompted review
Reply from Elegantspins
Dear Player,
We’re glad you’re enjoying those games. If you ever need recommendations or help with anything while you play, we’re just a message away. Happy spinning and good luck!
They are a great can with lots
They are a great casino with lots of bonuses!
January 25, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the kind words!
We’re thrilled to hear you’re enjoying the bonuses and having a great experience with us. Wishing you lots of fun and big wins ahead. Enjoy the games! 🌟
Great games and excellent customer…
Great games and excellent customer service
January 24, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your kind words!
We’re thrilled you’re enjoying the games and had a great experience with our customer service. Your support truly means a lot to us. Happy spinning, and we’re always here if you need anything!
Seems legit still haven't withdrawn…
Seems legit still haven't withdrawn from it yet so I don't 100% know but will update if I end up winning anything.
January 23, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for sharing your thoughts! We appreciate you giving Elegant Spins a try. We wish you the best of luck, and we’ll be right here to assist if you need any help along the way. Looking forward to your update. Happy spinning! 😊
Awesome games
January 22, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks for the feedback!
We’re thrilled you’re enjoying the games. Jump back in anytime—more fun (and wins) are always waiting for you at ElegantSpins! 🎉
Freespins customer service is great
January 21, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service. Our team is always here to help and make your time with Freespins enjoyable. 😊
Customer service
Chat customer service Ben was prompt. As soon as I stated my problem he was immediately on the case and figured it out. Offered up a great solution for my problem. So customer service gets 5 stars for being prompt with response and politeness and offering up a helpful solution.
January 21, 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the 5-star feedback! We’re glad to hear you had a prompt, polite, and helpful support experience. Your appreciation truly means a lot to us.
We’ll be sure to pass along your kind words to him. Thanks for choosing us. We’re always here whenever you need assistance! 🌟
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.