Elektradirect.nl Reviews 

42
TrustScore 4 out of 5

3.9

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Company details

  1. Electronics Store
  2. Appliance Store

Information provided by various external sources

ElektraDirect.nl is de meest complete Elektra webshop van Nederland. Volledig assortiment met alle merken, snel in huis tegen voordelige prijzen.


Contact info

3.9

Great

TrustScore 4 out of 5

42 reviews

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3.9

All reviews

(42)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

Predatory pricing is the business model

Predatory pricing is the business model.
Here is how it works:
- You call, they say '€39 visit fee', additional costs would be told to you by the electrician when they visit.
- Electrician arrives, now the fees are becoming visible:
- €222 plus BTW for the first 30m
- €150 plus BTW for the time after that
- €225 plus BTW per hour worked
- Plus excessive charges for any material (in my case €365 for materials worth €60).
- Plus montage costs!

They triple charge the work, they quote without BTW, they treat travel time as work time, they balloon the materials costs.

Long story short, a bill of €400 (excessive) became €1.500, for less than 30m worked + 25m travel time to their garage to get the material they needed.

Then you are supposed to haggle with them to get items down, which is part of the business model as well.

After three calls I got '50% off' from the original bill, and still paid way too much as the material costs were 6X ballooned.

At least the work was good and the employees capable, but what a business. Beware!

July 28, 2024
Unprompted review
Rated 1 out of 5 stars

Deceptive pricing, stay away

This company uses fraudulent practices. They told us a visit would cost 39 euros and tgen they will give us a quote. Then, for a very basic issue that took less than 20 minutes and no equipment to figure out, they tried to charge us more than 400 euros. We got the electrician to call the company to complain, and ended up paying "only" about 200. For less than 20mins of work which essentially was the electrician advising us to buy a new water boiler (as it was causing a short circuit). Never again. STAY AWAY!

May 13, 2024
Unprompted review
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