Very kind assistant!!! Excellent customer service!! Fast delivery!! I am happy with the way they take care of my exchange! Thank you!
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See what reviewers are saying
They answered all my questions before I sent my order in and everything arrived in a timely manner! Highly recommended them!!
Made my purchase from the USA. The website give the price in USD (which is then converted to EUR at payment) and included both taxes and duties, which is extremely convenient. I promptly received the... See more
A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic item, with all correct labels and garment bag - pac... See more
Company details
Written by the company
Eleonora Bonucci is an Italian Luxury and Contemporary boutique online with its e-shop since 2008. We offer worldwide shipping in no more than two working days and free returns. Our Customer Service team and e-commerce logistic team are highly focused on giving our customers the best shopping experience. With over 200 designers, eleonorabonucci.com is the perfect online destination to shop the most wanted fashion collections.
Contact info
Via Dell'Industria 78, 01100, Viterbo, Italy
- +39 0761 398011
- info@eleonorabonucci.com
- eleonorabonucci.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
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Great customer support and very very fast shipping lol
The customer support was awesome and quick. They refunded my PayPal payment instantly (I made an error in address), but they didn't cancel the order so the whole process happens faster, they gave me 24h to repay again (I paid on the next day) but instead of shipping out the order on the 2nd payment they let the 1st one process so it arrives earlier, GREAT customer service. Also, the shipping was incredibly fast, usually when I order express from other websites it takes 4-7 business days, it literally got here in 2 days and I'm from Bulgaria so not in Italy
January 17, 2022
That was pretty fast
Hello!
My order have been delivered.
Thank you for your service.
Have a good one :)
January 12, 2022
Beautiful and excelent
December 29, 2021
Unprompted review
The UK could take a lesson from this…
The UK could take a lesson from this company.. exceptional customer service the best service I have ever received from a retailer.. I ordered the wrong size of a very expensive jacket they arranged the pick up it was complete within 48 hrs!! Including the refund. I ordered the right size and it was sent within 48 hours, in time for Christmas! Truly exceptional customer service with fantastic prices on designer brands 10/10
December 28, 2021
Reply from Eleonora Bonucci
Dear Helen,
We would love to thank you for your wonderful words related to our Customer Service!
We always do our best in order to assist our customers and your review means a lot to our team. We truly appreciate your response to the service we offered you in order to purchase your jacket and also to return the wrong size you previously bought, and would like to thank you once again for your kindness.
We hope you will enjoy your purchase, and please do not hesitate to request further assistance, for the EB Customer Service team will be happy to help you if necessary!
Eleonora Bonucci
Slick and fast delivery
Slick and fast delivery. Was my first purchase, def will come back. Thank you!
December 21, 2021
The best recommendations!
The best store with a professional and competent team! The best recommendations!
December 9, 2021
The service is very good!
December 7, 2021
Very nice and user friendly website
Very nice and user friendly website. Good products at a good price. Fast shipping and handling to the US (with customs and duty fees all paid off). Well done Eleonora Bonucci.
November 23, 2021
You are the best!!!
November 23, 2021
Very good customer service & prompt…
Very good customer service & prompt delivery. Grazie mille & Forza Italia!
November 17, 2021
Everything was great !
October 27, 2021
Very very good customer service and…
Very very good customer service and products arrived earlier than I thought!
Thank you sooooo much!
October 19, 2021
Faulty poor quality goods and then appalling customer service
I purchased a pair of red Valentino sandals through this site, I wore then once and they fell apart the quality was shocking. I have a few pairs of red Valentino sandals ant the ones purchased in this site are very poor quality compared to all my others 😡
When I requested a refund or exchange I had to chase their response for over a month 😡 I finally received their response and they advised it was out of their hands as below.????
Absolutely appalling, do not use this site
'Dear Lisa,
we finally got a reply from the brand.
Unfortunately their technical team affirmed the sandals are not repairable. And being the item from an old collection, they are not in the position to offer a refund or a substitution.
We are sorry for the response but we are only the intermediary between you and the brands decision.
We remain at disposal.
Sincerely,
Eleonora Bonucci
October 6, 2021
Unprompted review
Easy and fast order and return process.
September 9, 2021
My sweater came fast and I appreciate…
My sweater came fast and I appreciate the sale price. I will be back /)
September 3, 2021
I am purchase through eshop
I am purchase through eshop. The items are in good quality and the package is very careful. I also like the custom service, every time i have a problem, they are always response very quick.
August 24, 2021
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