Very kind assistant!!! Excellent customer service!! Fast delivery!! I am happy with the way they take care of my exchange! Thank you!
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See what reviewers are saying
They answered all my questions before I sent my order in and everything arrived in a timely manner! Highly recommended them!!
Made my purchase from the USA. The website give the price in USD (which is then converted to EUR at payment) and included both taxes and duties, which is extremely convenient. I promptly received the... See more
A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic item, with all correct labels and garment bag - pac... See more
Company details
Written by the company
Eleonora Bonucci is an Italian Luxury and Contemporary boutique online with its e-shop since 2008. We offer worldwide shipping in no more than two working days and free returns. Our Customer Service team and e-commerce logistic team are highly focused on giving our customers the best shopping experience. With over 200 designers, eleonorabonucci.com is the perfect online destination to shop the most wanted fashion collections.
Contact info
Via Dell'Industria 78, 01100, Viterbo, Italy
- +39 0761 398011
- info@eleonorabonucci.com
- eleonorabonucci.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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My first purchase in this boutique
My first purchase in this boutique. Everything ok. Fast delivery and good price.
June 1, 2022
Loving it!
I've been trying to get a crocodile jacket for as long as I can remember. Most high end boutiques tell me to go to hell. The staff at this boutique are very kind, and come highly recommended
May 28, 2022
Unprompted review
Lovely cashmere sweater
Lovely cashmere sweater, brilliant discount, good delivery with excellent communication. Thanks Eleonora Bonucci!
May 5, 2022
Do not buy from this site as I brought…I sent item back and u sent me pictures of item what I cannot see anything wrong I can reassure u the item received is the same as I received it.
Do not buy from this site as I brought an item through farfetch and returned item. They are refusing to refund me as saying the item is not in condition I sent back, which is untrue I sent item back in perfect condition. Pictures they have sent me of item look like in someone’s kitchen on there table!!
Do not buy, biggest con site ever!!
April 26, 2022
Unprompted review
Reply from Eleonora Bonucci
Dear Helen,
It is really unpleasant for us to read such a review from your side as we always do our best to encounter customer's needs and are as much flexible as possible but when we do receive back a damaged item there is not much we can do apart from refusing the return.
We would really appreciate if could indicate us your order code in order to give a further check on your issue and contact Farfetch customer service team.
Please send us an email at the following address: customerservice@eleonorabonucci.com
Team Eleonora Bonucci
Very quick response
Very quick response, Fast delivery, good quality product, absolutely 5*
April 12, 2022
Saved 40% as compared to buying from local retailers
Thanks on having such amazing and high quality fashion items on sale....very much impressed and loving all the items received
March 19, 2022
Perfect service
March 15, 2022
Excellent service.......
March 4, 2022
Everything was fine
February 16, 2022
Excellent service.
Very kind, professional and communicative staff. Original product on great price. Fast delivery.
February 14, 2022
Customer Service was very helpful
Customer Service was very helpful. Very good experience.
February 14, 2022
Fantastic service - highly recommended :)
The ordering process was smooth and seamless. Wonderful item for a great price. And I can't believe the short time it took to get the item from Italy to USA (VERY FAST SHIPPING) only 3 days. WOW
January 26, 2022
I live in America and greatly…
I live in America and greatly appreciated the opportunity to order a Parajumper jacket that was no longer available here. Wonderful customer service/communication and very fast delivery!!
January 24, 2022
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