Elephant & Cactus Reviews 160

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I visited this site after searching on Google. Very easy to navigate and good selection. My plants are arrived healthy and well protected.

Rated 5 out of 5 stars

Beautiful plant which is exactly as it looks in the photos. Super fast service, hand delivered in lovely eco packaging, a change from the usual online purchases. It felt like I'd bought from a high... See more

Company replied

Rated 5 out of 5 stars

Received a very healthy Philodendron Brazil in a lovely terracotta pot. It even came with a hand written note, which was such a nice touch! When I emailed Helena about the delivery status she responde... See more

Rated 4 out of 5 stars

There was a problem with availability of the pots but it was resolved asap by seller. Unfortunately cant say same about the delivery as it came in poor condition and the package was slightly damaged p... See more

Company details

  1. Garden Center

Written by the company

Independent online plant shop. Delivering the happiest indoor plants London-wide!


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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Rated 5 out of 5 stars

Lovely plants arrived as expected.

I ordered two indoor plants from elephant and cactus. They arrived in good condition, wrapped in brown paper and in a sturdy box. The only part I wasn’t keen on were the foam beans, they were there obviously to pack out the box to keep the plants from damage but they aren’t quite effective enough and they do go everywhere. I don’t think you can recycle them either. However the overall experience was good and the plants were as I expected. I would order from them again.

March 16, 2021
Elephant & Cactus logo

Reply from Elephant & Cactus

Hi Lottie,

Thanks for taking the time to leave us a review, it means a lot!
We use biodegradable packing peanuts made of starch, which you can put straight into your compost bin :)
They do go everywhere sadly, but we have found them to be the most effective at protecting the plants when shipping!
However, we are planning to have our own custom box soon, which will mean no more peanuts!
We are so happy that you love your plants 🌿
And thanks again for your feedback!

Best,
E&C team

Rated 5 out of 5 stars

Plants

Services was excellent and the plants beautiful. Rubber plant has almost doubled in size and the zz plant is looking good. Many thanks.

March 14, 2021
Rated 5 out of 5 stars

So Touched

Hi! I just wanted to say thank you so much for hand delivering my heart plant just now 🪴 the hand written note was so sweet

March 13, 2021
Rated 5 out of 5 stars

Really pleased!

Really, really pleased with my Prayer plant from E&C! It arrived well packaged with a lovely handwritten note and in great condition. Elena was also really helpful and answered all my questions. I’ve already recommended them to two of my friends. Thank you!

March 11, 2021
Rated 5 out of 5 stars

My first experience with Elephant &…

My first experience with Elephant & Cactus and I am IMPRESSED!
I ordered a String Of Hearts plant in the evening and it was delivered to my door the very next day. A beautiful plant with lots of fresh growth and buds. So pleased. I’m always wary of ordering plants online but this was a very positive experience. Would definitely buy from them again.

March 9, 2021
Rated 5 out of 5 stars

The best shop that I purchased plants…

The best shop that I purchased plants so far. The plants are very big for the price and very healthy. The owner is amazing, she responds very quickly and helps with everything. The delivery was the next day. If I could I would give 6 starts. I recommend Elephant&Cactus to everyone, you will not be disappointed!

March 7, 2021
Rated 5 out of 5 stars

Excellent plant and customer service

I love the plant which I purchased (the ZZ plant). And customer service was swift and excellent for a slight comment I made to them. And they deliver personally too!! I will definitely be coming back for more. Thank you.

March 5, 2021

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