Extremely disappointed and disgusted with what they thought would be acceptable to send as a pre owed product. A pretty unapologetic and scarastic email soon followed as soon as I complained. Save... See more
Company replied
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See what reviewers are saying
Received bike 17/03/2023, have done 434 miles, the bike is great to ride if you get the tyre pressure correct to your weight. The pedal assist is very good see bike manual to adjust to your preferred... See more
Company replied
Update to my post of the 12th Jully 24. Still no response from Elevated cycles regarding the faulty, mis specified front fork on my Engwe Engine pro. I purchased new air/hydraulic front suspension... See more
Company replied
My experience with this company was great for a number of reasons. I ordered my new Cobra e bike back in March. Unfortunately the bike was not in stock and had to be ordered and shipped from their p... See more
Company replied
Company details
Written by the company
Elevated Cycles are a specialist retailer offering excellent prices on electric bikes (e-bikes) and electric scooters. Our goal is to provide every customer with a fantastic shopping experience by offering high quality products. We are passionate about our products and we offer our customers outstanding service within the e-cycle industry. By supporting the industry you're making a positive contribution to the environment, promoting cleaner modes of transport, and for that we salute you. To demonstrate our commitment, Elevated Cycles are partnered with Ecologi to plant a tree for every purchase made from our store! If you need any support with a product or have a particular question, we are here to help, simply visit our contact us page to speak to us directly!
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 0333 050 8386
- info@elevatedcycles.co.uk
- elevatedcycles.co.uk
3.4
Average
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent communication.
Excellent communication and a great bike. Very happy with the service from Elevated Cycles. The courier service they use is not the best with very limited communication but Jonathan did his best to sort it all out. Despite that I'd definitely use this company again.
July 30, 2023
Had a few hiccups on delivery
Had a few hiccups on delivery, but I was kept informed by Jonathan, would strongly recommend Elevated Cycles
June 19, 2023
Excellent service
I bought 2 cruiser's from Elevated Cycles they arrived in a week. But unfortunately my wife could not use her's as she was too short. So they kindly swapped it for a escape pro I just paid the extra. Now we are both enjoying riding the great bike's.
July 14, 2023
Reply from Elevated Cycles
I'm very pleased that we could help you Terry. It didn't sit right with us that the bike wasn't perfect for your wife. Thank you for the review, and enjoy the bikes!
The experience from beginning to end…
The experience from beginning to end was excellent, Customer Service is definitely 5 stars. Jonathan was so helpful and I can’t recommend this company highly enough, and by the way the Himiway Zebra EV bike matched all the good reviews of it on the internet.
July 15, 2023
Reply from Elevated Cycles
Thank you very much for your kind review, Mark! We appreciate your custom. Happy riding!
Everything was OK from talking with…
Everything was OK from talking with them and ordering and emailing them from time to time. Very good attitude all round 👏
July 11, 2023
Reply from Elevated Cycles
Thanks David, and all the best with your new bike!
Great service
Great service, kept informed every step of the way with personal emails. Delivery as promised and competitive price.
June 4, 2023
Reply from Elevated Cycles
Dear Philip, Thank you so much for your kind review! We very much appreciate it. Wishing you the best with your new bike.
My experience with this company was…
My experience with this company was great for a number of reasons. I ordered my new Cobra e bike back in March. Unfortunately the bike was not in stock and had to be ordered and shipped from their parent company in America. I was prepared to Waite and get the model I wanted. Jonathan, kept in regular contact with me about the progress of my shipment from America. I received emails every fortnight from the company, which was reassuring and put my mind at ease. I recently took possession of my new Cobra, which was dispatched straight away. This Company goes the extra mile to keep its customers informed and satisfied. Two words come to mind. Integrity and reliability. I can’t recommend this Company highly enough to anyone looking to source a quality Fat Tyre E Bike.
June 5, 2023
Reply from Elevated Cycles
Wow! Thanks a lot, Philip, we value your feedback tremendously. It was great to chat and I'm glad to have paired you with the right bike. Wishing you all the best, Jonathan.
A super bike.
Received bike 17/03/2023, have done 434 miles, the bike is great to ride if you get the tyre pressure correct to your weight. The pedal assist is very good see bike manual to adjust to your preferred power and speed levels. Disappointed with 4mph throttle speed takes a bit of getting used to setting of from zero start. Elevated Cycles have been very efficient from ordering to delivery and sorting any minor problems out straight away.
April 27, 2023
Reply from Elevated Cycles
Thank you, Ray. We enjoyed the open conversation that we had throughout the process. All the best with the future. Congrats again for adding a new bike to the collection!
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