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Elia Reviews 150

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality of the products, describing them as beautiful, well-made, and luxurious, often exceeding expectations. The lingerie sets are frequently highlighted for their perfect fit and ability to boost confidence, with many appreciating the variety of colors and designs. Reviewers also love the thoughtful packaging and the inclusion of little extras like scrunchies, flowers, and other treats, which make the unboxing experience special. The customer service team receives high praise for being helpful, patient, accommodating, and quick to respond, resolving issues efficiently. However, some people were dissatisfied with the subscription, noting issues with receiving identical items in consecutive boxes or items that did not match their style preferences. A few other people also felt that the sizing was inaccurate, leading to items that did not fit as expected, and some mentioned delays in order delivery. There were also complaints about the quality of some products, with some reviewers suggesting they were similar to cheaper alternatives from other retailers.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful, high-quality lingerie sets... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the lingerie as beautiful,... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing delight and satisfaction with... See more

Customer service

Customers had positive experiences with customer service, often describing it as fantastic, amazing, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers received their orders... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I re... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I've had great experience with this…

I've had great experience with this company. When my first order came and I realised it was the wrong size, they were easy to contact and changed it for me . Since then they fit me perfectly. The underwear is of great quality and always come packed with care.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

The most recent box I have recieved has…

The most recent box I have recieved has been by far my favourite ! It was beautiful.
This is box number 4 I believe ! Only once was I slightly disappointed with 2 pairs of underwear being sized a lot smaller .. however as women we know what women’s sizing is like !
The company had a blip during a move but kept myself and others informed of this via email.
I continue to recommend to anyone that listens as it really is a lovely treat receiving a new underwear set every month and so reasonably priced .. plus my daughter is loving her new collection of hair scrunches !

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Treat yourself

I have nothing bad to say about this company, I am a smaller girl so I do not have any issues with the sizes. Everything comes packaged beautifully with a scrunchie and other little bits, such a nice surprise every month.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I ordered a 40E and when I got it I could tell it wasn’t my size but I tried it on anyway. Wouldn’t go near me so I tried to double check the size to see they had cut the tag off so I couldn’t see the size or supplier which was suspicious. I contacted them for a refund and they were taking forever and ignoring me so I cancelled my subscription and still waiting for a refund months later very unprofessional. Also gave it to my friend who is an A, fits her perfect.

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL DO NOT BUY

AWFUL DO NOT BUY

I purchased an order from this place on 29/08/24 after seeing them on tiktok. The website stated 2-3 day delivery and the underwear was fairly priced. A week later it hadn’t been dispatched so I contacted them and they said it would be dispatched the following day… lies! Another week had done by and it still had not shipped. After 3 weeks from when I ordered I threatened to cancel my order through my bank and then all of a sudden my order was shipped.

When the underwear did finally arrived it was awful. I had ordered two sets in a 32D. One was more like a 36A and the other was like a 30D. The items were poorly made with uneven sewing and fraying everywhere.

I requested a refund immediately after receiving the items and again it takes forever for someone to reply. I had to threaten to contact my bank again. It’s now 21/10/2024 (nearly 2 months after my order was placed) and I still haven’t received my refund

October 21, 2024
Unprompted review

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