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Elia Reviews 

233
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers truly love the beautiful lingerie sets and monthly subscription boxes, consistently praising the excellent quality, soft comfortable fabrics, and delightful extra treats included in every package. Consumers frequently mention that the customer support team is exceptionally helpful, kind, and prompt when sorting out any inquiries or requests. However, some customers also noted that sizing can be quite inconsistent, with certain items running too small or failing to match general expectations. A few reviewers were dissatisfied with receiving incorrect items such as thongs instead of requested briefs, or experienced frustrating delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning and high-quality... See more

Quality

Customers had positive experiences with quality, expressing delight over the stunning designs, fine details,... See more

Customer service

People report positive experiences with customer service, often highlighting prompt, friendly, and helpful... See more

Subscription

Users describe positive interactions with subscription, expressing delight and eager anticipation for their... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers express satisfaction with speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... See more

Company replied

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

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Replied to 95% of negative reviews

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4.2

All reviews

(233)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

Really loved my first box......

Really loved my first box....... fitted perfectly..... the little flowers made it all the more special......... I'm only having my box every 3 months as a little treat for myself but I'm ever so excited to see what's next

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

I looooved my box

I looooved my box, came in good time and is so sexy! The quality is great and the packaging was beautiful. 10/10 cant wait for my next!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

What a treat

it's such a treat to receive one of these boxes! I have one every 3 months and so far I had two lovely sets. They are light and cute. I couldn't be happier and fits perfectly too :)

July 7, 2025
Unprompted review
Rated 4 out of 5 stars

Good customer service

Re-writing my bad review, because they sorted out the problem and showed good customer service. Also, the underwear is gorgeous and fits well.

July 6, 2025
Unprompted review
Elia logo

Reply from Elia

Hi Kerrie,

Apologies for your wait! We do have an advised shipping time of up to seven days.

If you contact us directly at info@elia.boutique we'll be happy to sort any issues for you!

We do not require 2 months additional to cancel - our policy is we can cancel a subscription when your first order is purchased on sale, after the second subscription order is placed. However this only applies if you want to keep your items, we are always happy to provide a full refund and reimbursement, along with cancellation, if you send the item back to us.

Rated 2 out of 5 stars

Started out good, quality has declined

First couple of orders was nice until we realised they was just relabelled temu/shien stuff, and the quality also reflects that, underwire poking through bras after a single wash and stitching coming apart.

June 23, 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

We'd be happy to replace any items you're not happy with, free of charge.

Rated 5 out of 5 stars

True to size and very flattering

True to size and very flattering, love the colours and designs they have to offer. The additional treats are also very thoughtful. I will be continuing my subscription.

June 4, 2025
Unprompted review
Rated 2 out of 5 stars

Really disappointed

Really disappointed. I knew the box set was going to be a surprise but really was expecting to receive something that would match the style of what was advertised on the website. Navigating the website, I see countless lovely sets however, the one I received was what I would call "Granny's underwear". The bra was okay but the bottoms was not true to size. After writing to the customer support, they offered to send a replacement for the size but refused to exchange the hole set for something else. Thankfully they accepted my request for a refund, after receiving the item but I can't really understand why they didn't not even bother exchanging this for something else. I won't be ordering again.

June 18, 2025
Unprompted review
Elia logo

Reply from Elia

Hi,

Thank you for leaving your review - we've gone and checked through your communication and we'd like to apologise for any miscommunications. We'd be happy to offer an exchange for your set. We've reviewed our exchange and returns policies to ensure this won't be an issue in the future for any of our subscribers!

If you'd like to reach out again, we'd like to send you a replacement set to make up for this - no need to reactivate your subscription or send anything back to us, we'd just like to make this up to you.

Thank you!

Rated 5 out of 5 stars

Beautiful quality!!

Beautiful quality!!! Really impressive with the fabric and how it fitted. I’m so beyond happy with my purchase and so excited to receive more :)

June 3, 2025
Unprompted review
Rated 3 out of 5 stars

My husband bought the subscription for…

My husband bought the subscription for me and I was delighted when the first one came, I was really looking forward to this one arriving. I was a bit disappointed that the set was virtually the same in a different colour and the bracelet, key ring, chocolate, face mask etc were identical to what came last month. Maybe lovely as a one off but not great as a monthly subscription.

June 6, 2025
Unprompted review
Elia logo

Reply from Elia

Hi there,

Thank you so much for sharing with us, and our apologies about this issue!

It sounds like we may have made an error, and if you contact us at info@elia.boutique we'll be happy to have a replacement sent out, with no need for a return - as we strive to do our best to make each box unique, and we're concerned to hear about your order, and keen to fix it for you!

Thanks,

Elia Boutique Team

Rated 5 out of 5 stars

Beautiful treat

This box is great. A proper little treat that I look forward to each month. It's packaged with care and when my first order was a bit small they sent me a replacement streight away. Fully reccomend this site and the beautiful underwear they provide.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Best (and only) subscription I have!

Best (and only) subscription I have!

I don't have any beauty treatments, I do my own nails, don't have lashes, brows done etc. this is my one treat to myself every month and I am over the moon with being surprised and feeling good at the same time. Definitely a worthwhile subscription - highly recommend. Beautiful, pretty feminine hard to find lingerie.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

I’m absolutely frilled with my subscription I’ve had 3 sets so far they are all different and true to size. The customer service is great and such a nice touch with the extra gifts included I can’t wait for my next box

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Ignore the fake reviews!

Firstly read the small print on the subscription as they don't let you cancel until you've done 2 full months OR paid £36 for your first box which you won't do automatically as they give you a first time discount essentially trapping you in the subscription for a minimum of 2 months.

Secondly the underwear is from Shein! They've just literally cut the label off but kept the product washing tag. This stuff is £3 on Shein! A complete scam and rip off. Ignore the fake trustpilot reviews for this poor quality tat.

April 26, 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

Every review on our site and platforms is from a genuine customer.

Our subscription is fully flexible. While sale boxes come with a 2-month minimum commitment (clearly stated before purchase), we offer full refunds and cancellations—even during that period—if the items are returned. There is absolutely no intention to "trap" anyone.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Rated 2 out of 5 stars

I have had 5 boxes from this company…

I have had 5 boxes from this company now. The first was brilliant, really good quality. The second was wayyy too big so they sent me a replacement. After this the quality just deteriorated. The fabric is itchy. It feels cheap and it is irritating. The fit is not great either. I shop with the more well known brands for my lingerie now and you can really notice a difference within the quality and the price isn't really that much higher than this monthly subscription.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased I found elia boutique

I am so pleased I found elia boutique! I've treated myself to 2 of the deluxe boxes so far and I am so impressed with the fit, the sets are comfortable and feel luxurious, they make me feel very body confident! Plus they left my boyfriend speechless 10/10.
Thank you so much, can't wait for my next box!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

The best

Elia boutique do the most beautiful elegant lingerie sets. All the little bits that come with it are the cutest! Its such a lovely little monthly treat💕

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and great products

I subscribed to Elia since January 2025 and I absolutely love a lingerie and little treats what comes with it. Everything fits so well and is comfortable. On my first order I miscalculated size of briefs. Next order was updated immediately and I received right size briefs from first order set too. Amazing customer service and communication to resolve this.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Shein underwear.

Found the set they sold me on shein for £3.29.
Ripped off claiming its their own product.

March 28, 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Rated 5 out of 5 stars

Great gift idea – quality and presentation are spot on

I subscribed to The Elia Lingerie Box as a gift for my wife and it’s been brilliant so far. Each box has been well presented, with lovely quality items that feel special and thoughtfully put together. My wife’s really enjoyed the surprise element each month. Definitely a unique and worthwhile subscription – highly recommend.

November 27, 2024
Unprompted review

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