Elisa Reviews 

Poor customer service, poor reception, deceptive marketing, AVOID!

Worst company ever
You should never go here. So rude to customers and not helpful at all. The best company is Telia for sure. So nice and helpful to everyone and doesn’t judge you because of your race unlike Elisa.

Worst company to buy a product, unexpected invoices and worst customer care support

Terrible customer chat support, they are not able to do anything. Clicking a link in English web page takes you to Finnish web pages.

Unfortunately agree with all the reviews of them discriminating and generally just not caring about the customer. There have been times when I have been charged for something after going to the store that they never explained they would charge me for. They have done so many things that seem illegal to me regarding my subscription. They also told me I could get my billing information in English and after asking repeatedly, I have never once gotten a bill in English. I am switching to another provider and will be happy to never give Elisa another cent.

Worst customer service company in Europe who don’t care about loosing clients because they are such a big monopoly company Finland with less competition. The customer service is extremely rude, unapologetic, harsh & uses their authority to victimize people. I read emails between their customer service with my friend on an issues that could have been solved maturely but no ,they used their authority in vengeance on her. She had problems with her billing notifications on her Oma-elisa. She had called Elisa 2x with evidence in March 2023 to report the technical problems. She was told to ignore that page & has only one pending bill of 56,76e on her son’s phone number ((for purchasing games over 1,000e where she was paying on a monthly installment))but there no bill showing on her omaelisa of 56,76e and No invoice of that amount so she just waited hoping it get sorted. Meanwhile she had paid other bills with elisa (company phone line, other fon bills, son’s monthly phone bills). Unannounced, the customer BLOCKED & CLOSED HER COMPANY PHONE LINE WITH NO WARNING which had absolutely nothing to do with her son’s phone number & the game purchased installation payment. They did not even block the son’s phone number. When she reached out in her traumatized shock & loosing clients work for what Elisa caused she was told via email evidences that the 56,76e due in February bill got deleted (meanwhile 2 weird bills whose expiration dates were long over were still showing, how weird is this?.She has screen shot evidence of everything. She got tired of this crooked mess & paid the remaining bill herself of 982e over the weekend 16.04.2023. Guess what? She opened her mail box on 18th April only to receive a warning letter to pay her entire bill on installation payment of the kid game’s purchases IMMEDIATELY. Wow so whoever made the decision wanted to revenge on my friend to put her in a tight position to pay the complete installment fee & probably thought my friend will be miserable to pay. Shame on you Elisa.I wished she didn’t pay and this went to court to get a payment plan in her capacity from court. Damn. Elisa Finland you are such a huge disgrace. You have a batch of rude, depressed workers in your customer section & am surprised you have 1 star in trust pilot and the government aint investigating on you? My friend ended her two phone line contracts with Elisa, ended her home internet & we all her friends have ended our contracts with Elisa. She is the reason some of us were with Elisa. Such a rude company who don’t care how to treat people professionally. This was only a simple task to correct the technical error on their Oma elisa page and simple blame the technicality nothing more. But too proud to do so they as a big company will rather use their power to victimize people. Do not use them. I recommend Telia.

Worse racist company ever. Run away if you are an immigrant. Just run. The customer service is harsh as hell. Phone bills ridiculous. They don’t care the history you have with them. I had used elisa services for several years. Usually am too busy to notice minor things. My son had purchased games over a 1,000e in google. I asked for a payment plan. I was paying them & my Oma elisa started showing weird bills. I called customer services 2x to ask for help. No further invoice was sent to correct any missing payment. Next they closed my company phone number unexpectedly which had absolutely nothing to do with this. I tried finding out they claimed the missing bill got deleted. I immediately paid the total bill as I know these big companies will come after you to make you feel worse.. Next thing I got home to see a letter saying my payment plan for the installation payment of my son has expired therefore I must pay the total game purchases bill immediately. What law supports this kind of business customer treatment? Where in the terms and conditions are clients told this? After they see this email they will update their terms and conditions definitely to save themselves. If this is not a damn childish racist act what is it? They didn’t even consider I have several years history with them with buying all my electronics from them, home internet from them. Run run run. They don’t give a fxxx to loose customers because they will treat you harsh like harsh. It’s so simple to accept technical errors as a company and save a customer even if the customer pays only 2e a month. Accepting faults aint the end of the world. It is very common for any company to have technical errors that affects clients pages.

This is one of the worst company I have ever bought a phone from. The most terrible customer service. I bought Realme 8 phone exactly 3 days ago. Today I went and they confirmed the phone has issue. However, they didn't give me the write to even replace it with another phone though I told them I'm not satisfied with it. Never put yourself in trouble by purchasing anything from them. It's just not worth it!

I would have given the company a score that was less than 1 if possible. I received a ridiculous bill from the company for January 2023, which was above the amount we mutually agreed on, and I reached out to them to understand the reason for this. Surprisingly, the company informed me that someone else used my account to make purchases on Platform without my permission. When I asked how the issue could be resolved, I was told to contact the company (the platform) where my number was used. I never authorized Elisa to enable my phone for online transactions, and we had an agreement on how much my monthly bill is, but the company decided to add 29.90 to my bill. This is a breach of our agreement and an abuse of my rights as a customer. I decided to pay the normal bill of 34.47 euro, but the company sent a message to me to pay 29.90. I noticed the same issue when my December 2022 bill was sent to me. I paid the bill and complained to the company, but there was no response. The company repeated the same thing in January, and I have decided not to pay for the service I never enjoyed.

One star too much for Elisa customer service. I have been calling for almost couple of days and every time I was promised someone will get back to me as soon as possible to solve overpayment issue. But unfortunately nothing happened at all. And I keep booking time behind time and they keep promising someone will call you today but unfortunately never happened. I asked them to listen to the record they said someone already listened to it.and he will call you back today but same thing nothing happened. They are not willing to solve the issue because they are avoiding to pay me back what I have paid them for a mistake they made.

Even one star is too much for Elisa. Super rude and full discrimination in this company. I am someone who's native language is not Finnish but I speak better Finnish than most Finnish people (says many) but problems start when they see/ hear my family name!!! Screw you!!! I just bought JBL speaker from other place with free delivery at exactly same price! I rather buy even more pricey vs support your rasistit ! Ootte syrjiviä rasisteja! EX asijakas! Mulla on ollut liittymäkin teille yli 15 v - ihan just lähtee kilpailijalle hops! Byeeee!

Elisa is quite non-transparent when billing you. They will change your billing outcome or end fixed term periods without contacting you - this is quite untypical in Finland for other service providers. When contacted they will not apologize for their mistakes. It seems they are in a very good position without your business so probably they do not need you as their customer.

Another failed attempt to do business with elisa. They will trick you anyway. Any other provider is better than elisa! Information about what was excluded from the subscription was not where subscription information is, but... elisa's representative told me- look at the top of the page! Very nice. Wasted money and time, but they could not care less.

Elisa bills dead people for broadband and mobile phone services they don't use.

My mother was a lifelong customer of Elisa and it's predecessor. When she passed away, the billing period to close down her susbcription passes the cycle by a couple of days so of course they send full month's bills for those few extra days.

For a dead person who's mobile and internet services no one uses.

That's some whack-ass shameless s**t. 0/5. Boo.

I was charged for a phone call that an Elisa customer support repressive put me through without my knowledge apparently to some "special customer support" which btw I didn't need.

WARNING for a scam company! I payed 29,99 EURO to their SIM-card Device SIM for trail cameras and it doesn't work at all! It is crap! And they refuse to pay me back the 29,99 EURO they had stolen from me for a service that doesn't work!

I have been getting very strange spam mail from elisa.fi offering me special arms and ammunition. When I try to press "unsubscribe," nothing happens, unless what happens is that the system is designed to put a virus on my device. This site needs to be shut down.

As with other similar companies, identity isn't carefully checked when giving out consumer loans. In my case, a stolen identity card that wasn't even valid, that war reported stolen, was used by a skinhead tattooed criminal almost 30 years older than me. Elisa didn't apologize, nor were they helpful, they just kept on blaming the victim. In the world of safe mobile identification processes, it is completely unacceptable that Elisa relies entirely on the person number found on ID cards.