Initially, I wrote a bad review for Elite Connect as it was so difficult to contact them but I have since deleted that review and am now keen to write a more favourable one. Jasmine, Michaela... See more
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See what reviewers are saying
I had to sign up with them because the building I moved into only provided Wifi via this company. Not having a choice isn't great to start with - however, Elite Connect made it surprisingly easy! J... See more
Company replied
So this is the second review iv posted,I gave these people the benefit of the doubt and removed my first review.iv had no network for my personal use for 3 weeks now and there is no one to communica... See more
Company replied
I recently moved into a new built building and had trouble moving my previous broad band to he new place.. This worked in my favour as I found the QR code to for Elite connect in the new place with v... See more
3.7
Average
80 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely appalling company
Absolutely appalling company. I have had no Internet for 1 weeks. After 4 days recieved an email to say it was due to a cyber attack. Sat and waited in all day for an engineer to turn up which never happened. Emails are being ignored. When I phone the nunber provided the phone is put down on me before I can even get through to anyone. Appalling service. I will be leaving my contract with them and finding an alternative supplier. Had no issues for 2 years but this is beyond ridiculous
April 10, 2025
Unprompted review
Reply from Elite Connect
We're extremely sorry for the unacceptable experience during the recent outage — especially the missed engineer visit and lack of support. This isn’t the standard we hold ourselves to. We’re reviewing what went wrong and would like to make this right. Please get in touch viaemail so we can assist you personally.
Internet has been down for nearly a…
Internet has been down for nearly a week, have just received comms that their equipment has been at breach of a cyberattack. Have been trying to exit my contract with them, was told they'd call me back today and they have not. The service has never been this bad but have had to cancel my direct debit with them via credit card provider
April 8, 2025
Unprompted review
Reply from Elite Connect
Thank you for sharing your experience, and we sincerely apologise for the frustration caused by the recurring loss of connection and our lack of communication around it.
We understand how important a reliable internet connection is — especially when you’re paying a premium — and we are truly sorry that we have not met your expectations in this regard. Unplanned outages, even if infrequent, should not be happening without proper notice or responsive support, and we take full responsibility for that.
We’re currently working to improve both the stability of our service and the responsiveness of our support team, including:
Enhancing infrastructure to reduce unexpected disruptions
Improving outage notification systems
Expanding our support team to reduce delays in email responses
Your feedback is extremely valuable, and we are grateful that you’ve taken the time to let us know where we need to do better. If you’re open to it, we’d really like the opportunity to follow up directly and offer a resolution. Please email us at [your contact email] with your account details so we can assist you personally.
Thank you again, and we hope to regain your trust.
Loses internet connection once or twice…
Loses internet connection once or twice a month ranging from few hours to a whole day with no prior announcement. Email support non-responsive. For an expensive monthly fee, it is not reliable.
April 5, 2025
Unprompted review
Reply from Elite Connect
Thank you for sharing your experience, and we sincerely apologise for the frustration caused by the recurring loss of connection and our lack of communication around it.
We understand how important a reliable internet connection is — especially when you’re paying a premium — and we are truly sorry that we have not met your expectations in this regard. Unplanned outages, even if infrequent, should not be happening without proper notice or responsive support, and we take full responsibility for that.
We’re currently working to improve both the stability of our service and the responsiveness of our support team, including:
Enhancing infrastructure to reduce unexpected disruptions
Improving outage notification systems
Expanding our support team to reduce delays in email responses
Your feedback is extremely valuable, and we are grateful that you’ve taken the time to let us know where we need to do better. If you’re open to it, we’d really like the opportunity to follow up directly and offer a resolution. Please email us at [your contact email] with your account details so we can assist you personally.
Thank you again, and we hope to regain your trust.
Internet Down again no explanation…
Internet Down again no explanation whatsoever the telephone number provided doesn’t go through this happened on 31 st December 2024 and it is happening again now 4th April 2025 I emailed them they do not respond you try to call the number provided it does not go through it tells you to try again later and in the previous reply to my review they said that this would not happen again and yet here we are very untrustworthy company who would want to face the struggle of not having Internet and most importantly when you try to contact them they are nowhere to be found
April 4, 2025
Unprompted review
Reply from Elite Connect
Thank you for taking the time to share your experience with us. We want to begin by offering our sincere apologies for the inconvenience and frustration caused by the recent internet outages — particularly on 31 December 2024 and again on 4 April 2025 — as well as the lack of clear communication and unresponsive support channels.
We fully understand how disruptive it is to be without a reliable internet connection, and how even more troubling it is when you cannot reach us for answers. You are absolutely right to expect better, especially after we assured you this would not happen again.
We want to be transparent:
The outage on 4 April 2025 was due to [insert brief cause, if known, or write "an unexpected technical fault affecting a wider network segment"].
Unfortunately, our support systems were overwhelmed, and some lines became temporarily inaccessible — this is unacceptable, and we are already working on improvements to ensure this does not happen again.
Your emails should have received a timely response. We are currently reviewing why this didn’t happen in your case.
We are taking this seriously. Our team is:
Conducting a full review of the repeated outage and support failures.
Implementing safeguards to ensure support lines remain open, even during high-volume periods.
Reviewing customer communications to ensure transparency and timely updates.
We know an apology is only meaningful if followed by action. You have our commitment that we will learn from this and do better.
Please accept our apologies again, and thank you for your patience and honesty.
Warm regards,
Razvan fixed my Internet speed issues…
Razvan fixed my Internet speed issues for me 😊
March 21, 2025
Unprompted review
Reply from Elite Connect
We're so glad to hear that Razvan was able to resolve your internet speed issues! we’re committed to ensuring you have the best experience possible.
If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your fast connection!
Best regards,
The Elite Connect Team
Fastest internet available at GUH.
March 21, 2025
Unprompted review
Reply from Elite Connect
Thank you for your feedback! We're glad to hear that you're happy with the fast connection at Grand Union House. It’s always great to know that our service is making a positive difference.
If you ever need any further assistance or have additional feedback, feel free to reach out. We're always here to help!
Best regards,
The Elite Connect Team
I have recently joined Elite Connect…
I have recently joined Elite Connect for broadband. Their wifi speeds are really good and their customer representatives are very friendly. I did struggle to get hold of them but other than that I can't complain.
February 19, 2025
Unprompted review
Reply from Elite Connect
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our broadband speeds and that our customer representatives have left a positive impression. We understand that getting hold of us may have been a bit challenging, and we truly appreciate your patience.
We're continuously working on improving our services, and we've recently added more call-handling agents to make it quicker and easier for you to reach us. Your feedback means a lot to us, and we're committed to ensuring your experience with Elite Connect remains exceptional.
If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Elite Connect Team
A bit hard to get through to support
A bit hard to get through to support, but once reached everything was super easy, set up next day, Razwa
Menashe were friendly and happy to make adjusments about where to place the box. Highly recommend!
February 11, 2025
Unprompted review
Reply from Elite Connect
We really appreciate you taking the time to share your experience! It’s great to hear that you’re happy with our WiFi speeds and that our team has been helpful.
We understand that reaching us wasn’t as easy as it should be, and we’re working on making this better. Your feedback is really valuable as we continue to improve, and we’re committed to ensuring a smoother experience for you and all our customers.
If you ever need anything, feel free to reach out—we’re always happy to help!
Razvan came to fix my WiFi issues
Razvan came to my home at Compass point to sort my WiFi issues. He was very professional and friendly. Good job 👍 thank you
January 29, 2025
Unprompted review
Reply from Elite Connect
We’re delighted to hear that Razvan provided you with a great experience at Compass Point! Our team strives to deliver professional and friendly service, so it’s fantastic to know we met your expectations.
If you ever need any further assistance, we’re always here to help. Enjoy your improved WiFi, and thanks again for choosing Elite Connect!
Razvan was very welcoming and kind and…
Razvan was very welcoming and kind and assisted me very well with the set up of my WiFi! A great engineer.
January 29, 2025
Unprompted review
Reply from Elite Connect
Thank you for your kind words!
We’re so glad to hear that Razvan made your WiFi setup experience smooth and enjoyable! He’s a valued member of our team, and we’ll be sure to pass along your kind words.
If you ever need any further assistance, don’t hesitate to reach out. Enjoy your fast and reliable connection, and thanks for choosing Elite Connect!
Razvan was very efficient
Razvan was very efficient, on time and so very polite, answered all questions I had.
Very simple installation and happy with everything
January 29, 2025
Unprompted review
Reply from Elite Connect
"Thank you for your feedback! We're glad to hear you're happy with the installation. If you ever need any support or have any questions, we're always here to help!"
Incompetent cheats!
Tried sign up and but told that their sign up procedure is not working at the moment. Have to wait for them to sort but they have given no infdication of how long this will take.
January 16, 2025
Unprompted review
Reply from Elite Connect
"Sorry to hear you've had this issue during sign-up. Please get in touch with our office during working hours, or reach out via email, and we'll be happy to assist you as soon as possible!"
Elite Connect Review – Excellent Service and Super Reliable Internet!
I recently had the pleasure of joining Elite Connect, and I must say, the entire experience has been absolutely stellar. From installation to daily usage, everything has exceeded my expectations.
The installation was handled by Razvan, a very friendly and professional engineer who ensured everything was set up quickly and efficiently. Impressively, the internet was up and running even before I had officially signed the contract – now that's service!
The owner of the company also came on-site to double-check everything was working as it should and that I was happy with the setup. It's rare to see this level of hands-on care and attention to detail, and it really made a positive impression.
I’ve been using the internet for a couple of weeks now, and it’s been flawless. Speeds are fast, reliability is top-notch, and response times are excellent – perfect for both work and leisure.
Overall, I couldn’t be happier with the service Elite Connect provides. Highly recommended to anyone looking for a dependable internet provider with a personal touch!
Thank you to Razvan and the Elite Connect team for making this such a great experience!
January 7, 2025
Unprompted review
Reply from Elite Connect
Thank you so much for taking the time to share your wonderful experience with Elite Connect! Your kind words truly mean a lot to our entire team.
We’re thrilled to hear that Razvan’s professionalism and friendly approach made your installation process smooth and efficient. Ensuring our customers have the best possible start to their Elite Connect journey is something we take great pride in.
It’s also heartening to know that our hands-on approach and attention to detail left a positive impression. We believe in going the extra mile to ensure everything is perfect, and it’s fantastic to hear that this effort made a difference for you.
We’re delighted that you’re enjoying flawless, fast, and reliable internet service. Whether for work or leisure, providing a dependable connection that exceeds expectations is our top priority.
Thank you once again for your thoughtful review and for recommending Elite Connect. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Reply from Elite Connect
Thank you so much for your wonderful feedback! 🙏 It truly means a lot to us to know that you find our service helpful and reliable. We strive every day to ensure our customers are satisfied and have the best experience possible. Your support motivates us to keep improving and doing our best for you! 😊
It has stopped working 2 times already…
It has stopped working 2 times already in 3 months while it being so bloody expensive. Crazy, don't use it
December 15, 2024
Unprompted review
Reply from Elite Connect
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the inconvenience this has caused. This is certainly not the level of service we aim to provide.
To resolve this promptly, we kindly ask that you contact us directly at info@elite-connect.uk or share more details about the issue you’re facing. Our team is ready to investigate and ensure it’s resolved as quickly as possible.
Your satisfaction is extremely important to us, and we’ll do everything we can to make things right.
Best customer care support
Best customer care support. I would recommend Elite connection because of the best service they provide.
December 5, 2024
Unprompted review
Reply from Elite Connect
Thank you so much for your kind words and recommendation! 😊 We truly appreciate your feedback and are thrilled to know you’re happy with our service. At Elite Connect, we work hard to ensure every customer has the best possible experience, and it’s rewarding to hear that our efforts are making a difference. If there’s ever anything more we can do for you, don’t hesitate to reach out – we’re here to help!
Reply from Elite Connect
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service. Ensuring issues are resolved promptly and smoothly is always our priority, and your feedback reassures us that we’re meeting that goal. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We’re here to help!
WiFi is good quality
WiFi is good quality, and if there any issues they are quick to respond.
I have recommended to several people.
December 3, 2024
Unprompted review
Reply from Elite Connect
Thank you so much for your feedback and for recommending us to others! It means a lot to hear that you're happy with the quality of our WiFi and our quick response to any issues. We're always striving to deliver a 5-star experience, so we’d love to know—what more can we do to earn that extra star from you? Your input is incredibly valuable and helps us improve.
Looking forward to hearing from you!
Process was quick and simple
Process was quick and simple. Had internet within the day of moving in when we sorted the wifi out. Customers service reliable and efficient. 10/10 recommend to those looking into acquiring their services.
November 23, 2024
Unprompted review
Reply from Elite Connect
Thank you so much for sharing your experience and for the glowing recommendation! We’re delighted to hear that our quick and simple process made your move-in smoother and that you had internet up and running the same day. Providing reliable and efficient customer service is our top priority, and it’s wonderful to know we’ve met your expectations.
If there’s ever anything more we can do for you, don’t hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you!
Customer service is quick to respond
Customer service is quick to respond. Usually gets back within the day or 2 days of sending email. The broadband provides what they marketed as I went for the professional fibre. Which I am pleased as I never get any problems while watching and my partner playing his stream game. I recommended to a family but unfortunately they don't offer the service where they live. Hopefully they expand their service to other locations as the network provides a reliable service.
November 20, 2024
Unprompted review
Reply from Elite Connect
Dear Valued Customer,
Thank you so much for your kind feedback! We're delighted to hear that you’re happy with our professional fibre service and that it’s providing a seamless experience for both streaming and gaming in your household. Knowing that our efforts to deliver a reliable and quality network make a difference truly means a lot to us.
We’re also grateful for your recommendation to your family. Expanding our network is a key focus for us, and while we’re steadily growing, we’re committed to ensuring every customer continues to receive 100% satisfaction as we do so.
If there’s ever anything we can do for you, please don’t hesitate to reach out—we’re always here to help.
Thank you for choosing Elite Connect!
Best regards,
The Elite Connect Team
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