Elite Wine Refrigeration Reviews 872

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and products, highlighting the quality and appearance of items like wine coolers and racks. The staff is frequently commended for being efficient, delightful, and very helpful, providing expert advice and guiding customers through selections. Customer service is often described as excellent, with many appreciating the prompt responses, clear communication, and flexibility in arranging deliveries and addressing queries. Delivery services are also highly rated for being on-time, efficient, and professional, with some reviewers noting the high standard of packaging and helpful delivery teams. However, some customers also noted discrepancies in product capacity, such as a wine fridge advertised to hold 50 bottles only accommodating 40, or a fridge with a large capacity lacking sufficient shelves. A few other people also felt that communication regarding delivery needed improvement between the company and the delivery service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and... See more

Product

Users describe positive interactions with the product, often praising its quality, construction, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its friendly, helpful, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

872 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the fridge

Love the fridge. Communication was great from order through delivery. Happy with the price I paid. So excited to fill this beautiful fridge with wine!

February 6, 2024
Rated 5 out of 5 stars

I had been looking for a wine fridge…

I had been looking for a wine fridge for a while and just could not make my mind up.
Elite Wine Refrigeration's reviews certainly caught my eye so decided to use their services. The website is easy to navigate and any queries during the selection process were swiftly dealt with by Hayley who also took the trouble to keep in touch post delivery to make sure everything was to my satisfaction.
So refreshing to deal with a company which puts its customer service high on the list of priorities.
Thank you.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Wine fridge….

Had a wine fridge delivered yesterday by the owner and staff member from Elite fridges. Very well mannered people. Hand delivered fridge and showed me how it operate it. Very happy with purchase of a 15 bottle display style fridge. Highly recommend this company. Thank you Callum and Malcolm.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent !

We have purchased many items from Elite Wine Refrigeration over the past few years. The service we have received has been exceptional, with particular mention to Cherry who has been wonderful to correspond with and has really looked after us. The products we have received are excellent quality and we will continue to purchase from them in the future.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

First class product and service

Purchased a wine fridge from these guys. All my questioned were answered quickly upfront and online before I purchased. The order process was simply and delivery fast and very efficient. Would order from these guys again.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work with.

Great company to work with.
I bought a wine fridge in August for a very competitive price.
As the house work were delayed they simply kept the fridge for 6 months without any additional charge.
Would definitely recommend.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

My wine fridge

Brought a wine fridge off these guys and the experience was great. Easy to order loads of selection and delivery was easy as can be. would deferentially recommend this company and Hayley the sales person.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

So Helpful

Hayley couldn't have been more helpful, great service and products all arrived swiftly and we're really happy with them. Our wine is happily stored away at the right temperature happily maturing!

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Very easy order process

Very easy order process, great communication about delivery and delivered on time as agreed. Great looking product and so far all working well as expected.

January 4, 2024
Rated 5 out of 5 stars

Wine fridge

Wanted a wine fridge for pre Christmas delivery at short notice, delivered to Ireland!
Contacted Hayley who advised that stock wouldn't be available till after christmas! My fault for leaving it so late to order.
But a fridge was found and delivered to us last week! Smooth and efficient delivery with excellent customer service, thank you elite wine fridges.

December 6, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look