Long Eaton Appliance Company Reviews 895

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professional yet friendly demeanor, often going above and beyond expectations. The delivery service is frequently highlighted for its efficiency, punctuality, and the careful, courteous approach of the delivery teams. Many consumers also appreciate the high quality of the products and the excellent overall service, noting the competitive pricing as a significant advantage. However, some customers also noted issues with delivery scheduling and communication, experiencing delays or a lack of clear information regarding delivery dates. A few other people also felt that the delivery drivers were not adequately informed about potential access problems at their properties.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the helpfulness and politeness of... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Many customers are pleased with the wide range of... See more

Price

Customers had positive experiences with price. Many reviewers found prices to be very competitive, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo was really patient and helped us narrow down the choices to select our ideal appliances. Ordering was easy and straightforward. Richard fitted our oven: he was courteous throughout, gave us all... See more

Rated 5 out of 5 stars

We had a Neff double oven installed by Richard today and he went over and above fitting it for us. Quick, efficient and knowledgeable as well as being an extremely pleasant person to deal with. Michae... See more

Company replied

Rated 5 out of 5 stars

Long Eaton Appliances designed and supplied our kitchen, and it was fitted by their approved contractors. The quality of the cabinets is excellent, with the top cupboards being custom built to reach t... See more

Company replied

Rated 5 out of 5 stars

Honestly cannot fault the team for their service. We didn’t know what to expect in terms of showroom and products with this being our local appliance centre. We were amazed with the range and styling... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

895 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

If I could give LEA ten stars

If I could give LEA ten stars, I would. Every stage of dealing with LEA has just been great. I wish all companies gave the same level of service.

After placing our order we had a call from Michael within a couple of hours. He gave a very clear view on likely delivery timescales and said he'd speed things up if he could.

We were called again with a delivery update. Then two more when the item was due to be delivered. We also requested our old fridge be collected and that was sorted out too very promptly by Gareth.

The delivery guys - Reg and Sean - were also excellent. Unpacking and installing the fridge and taking the packaging away. They couldn't have been friendlier.

Oh, and the fridge was delivered a week earlier than originally stated.

We'll be customers for life. LEA were that good.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Long Eaton Appliances

Reg and Sean called in advance about the delivery time and they arrived on schedule.
They were polite and helpful and on both deliveries they were very respectful.
Michael in the showroom and his colleagues were informative and helpful.
I would definitely recommend Long Eaton Appliances for your new appliances.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Easy buying process. Most reasonable price found with free delivery.
Excellent delivery communication and the drivers Sean and Neil were helpful and efficient.
Fully recommend.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service from a local company with Richard the fitter ensuring safe and professional installation.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The website is really informative and easy to use, prices are very competitive, the people I spoke to in the sales department were very pleasant and helpful, delivery was easy to arrange and turned up exactly at the time they said they would and the two delivery guys, Sean and Neil, could not have been more helpful. Would thoroughly recommend.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect & professional

We chose our appliances months ago, from choosing paying & getting onhand knowledge & reassurance from the sales team, everything went really smoothly & Long Eaton Appliance Centre kept them in storage until we were ready to have them delivered. The day finally come for us to welcome our shiny new appliances into our new kitchen extension.
The delivery drivers came to us at our chosen date & time. They'd had a very busy day, but they were superb, professional, respectful & very courteous. All appliances went in, just the American fridge freezer had to have its doors removed, but nothing was too much trouble & Sean & Neil took them off & refitted them once through the door.
We couldn't be more happier with the service from start to finish & I would fully recommend Long Eaton Appliances to everyone.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The first time they came the machine was faulty. They promised to come as soon as a new dishwasher came in. Gave the day it would come into stock and it was installed the same day

I was very impressed in Reg and Aaron on how friendly and efficient they were installing the dishwasher.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Staff in sales room were very polite…

Staff in sales room were very polite and helpful.
Richard, the fitter, rang to let me know he was on his way. He was very pleasant, efficient, checked all was working ok and explained things very clearly.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

No stress

Richard came and fitted a semi integrated dishwasher, a few small issues when fitting it but this was easily sorted by Richard.

This review is based on the service from LEA not the product itself.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Reg and Sean top blokes

I could not praise Reg and Sean enough for the quick and easy job they did on installing our new fridge/freezer and it was not an issue when they took the old one away. Great guys and very accommodating when answering any questions thrown their way.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Two lovely men Reg and Sean delivered my kitchen appliances they were brilliant. Very polite, checked the parcels and asked where I store the items. What a credit to the company they both are.

The salesman Micheal was extremely helpful in sourcing my items and made me feel at ease every step of the way!

I will be using this company for more appliances in the future *****

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

New Belling Rangemaster

Reg and Sean removed my old range cooker and brought in my new one, very smoothly and efficiently.
They were both very polite and helpful

April 1, 2026
Unprompted review

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