102 heat index in GA and this company did not address my my air con issue in several weeks, and when they made their final decision they refused to fix or replace the unit They are using the health... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Void at all cost if not you will lose your monies. The stories are the same for thousands of customers. We lost deductibles for service calls, claims not processed, and premiums paid for multiple ye... See more
I called in an AC problem. The technician found the blower wheel separated inside the housing and caused damage to the blower motor…. All internal issues Elite response was “lack of proper maintena... See more
tenant built in microwave could not be repaired . called after three days to be told to provide a direct deposit. of $250. that's going on 2.5 months. Call numbers have tech difficult or put... See more
Company details
Written by the company
Elite Home Warranty is a different kind of warranty company. Instead of seeing homeowners as data points or streams of revenue, we prefer to see ourselves a service-based business. Our goal is to provide the best home warranty coverage. Each day, we work with homeowners around the country who are in distress. The basics of a home warranty service agreement is that we fill in the gap, providing a layer of protection when appliances and systems have aged out or break down due to normal everyday use. But we go way beyond that. Elite Home Warranty can help you care for your home and prevent small issues from becoming expensive headaches. Visit our website or call us to learn more about how our home warranties can help homeowners.
Contact info
2715 Coney Island Ave., 11235, Brooklyn, United States
- (888) 759-1926
- service@elitehw.com
- elitehw.com
2.2
Poor
196 reviews
Hasn’t replied to negative reviews
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Ease of dealing with Zach
Ease of dealing with Zach, However I did have some problems dealing with the female rep the company put me with as I was generally not happy with her. I eventually followed Zach's suggestions and bought my opener and hired my own contractors without Elite's interference and they quickly settled my claim. My only real problem was that I did not and could not find the 90 days stipulation about receiving only current value of older garage door opener instead of current replacement value. I still have not found that in the contract but I guess it is buried somewhere in it. Zach and Nathan are nice people to deal with generally speaking. Also there is some question in my mind when the 90 days starts if it is in the contract. I lost $350 of compensation for about 20 days according to their computation. I could have used a bad garage door opener for that many more days by using my own power for $350 and no hassle in buying my own opener and getting my own contractor. they might have told me this when I first put in my claim.
February 9, 2023
Unprompted review
Amazing amazing
Amazing amazing
Will definitely recommend to family and friends
February 9, 2023
Unprompted review
Most rude people I have ever come…
Most rude people I have ever come across, on how the treated the technician they sent out to do a repair-I cancelled Elite immediately.
after their response to my post-what else could they say they acted just fine-but I listened to the phone conversation and how they spoke to the technician and still my opinion it was nor correct way to handle the discussion.
February 8, 2023
Unprompted review
Reply from Elite Home Warranty
Customer recently signed up, his account is new. Coverage started on January 20th, 2023. Customer submitted a claim on February 7 for a leak in the ceiling. Technician arrived to the property within 24 hours and performed the diagnosis. Customer gave the technician permission to cut open the ceiling without any prior authorization. The leak was determined to be caused by water splashed outside of the bathtub, no plumbing issues were identified. Management reached the tech asking why and who instructed him to open the ceiling and he replied the customer authorized the work to be completed without our consent or approval. We later recommended that technicians obtain authorization before performing additional actions for future reference, customer jumped on the call and requested to cancel the account. Account was cancelled, copay was refunded and a full refund was issued instantly. The call with the technician was handled properly, our claim concierge treated the situation with the utmost care. The call was reviewed multiple times by management and no negligence was found. Management later tried reaching out to customer to offer additional support but he rejected. We treat every home like it is ours and we have a process in place to ensure quality service and the best service experience.
Exceptional Company
This company and its staff are extremely courteous and helpful. They exceed my expectations
Thanks to all
February 1, 2023
Unprompted review
Reply from Elite Home Warranty
Thank you David. It was a pleasure to service you. We look forward to providing you with the best possible service experience. Thank you for being a valued member.
I called Elite Home Warranty when my…
I called Elite Home Warranty when my washing machine broke. They sent a tech who got it fixed in just no time, and the cost is covered in full by company. Overall , i am very happy with their services and will recommend them to my friends and family....
September 23, 2022
Unprompted review
Reply from Elite Home Warranty
Thank you for taking the time to share your experience. We are happy to provide our service to you and glad you are satisfied. Our goal is to continue to improve our coverage and service to provide a best-in-class experience. We look forward to continuing to provide you with the best home warranty coverage and reliable service. Thank you very much for being a valued member.
Zack
Zack, Elite's representative who worked with us, was totally unlike anyone else in this industry from other companies that we have spoken to. Not pushy and very informative and professional. In addition, my wife had done considerable research on home warranty companies prior and we concluded that ELITE was the type of company we could trust. They stood out from the others in a positive way.
September 15, 2022
Unprompted review
Reply from Elite Home Warranty
Thank you for taking the time to share your experience. We are happy to provide our service to you and glad you are satisfied. Our goal is to continue to improve our coverage and service to provide a best-in-class experience. We look forward to continuing to provide you with the best home warranty coverage and reliable service. Thank you very much for being a valued member.
Excellent customer service
Mr. Nathan contacted me and discussed service options. Very professional business.
July 31, 2022
Unprompted review
Reply from Elite Home Warranty
Thank you for taking the time to share your experience. We are happy to provide our service to you and glad you are satisfied. Our goal is to continue to improve our coverage and service to provide a best-in-class experience. We look forward to continuing to provide you with the best home warranty coverage and reliable service. Thank you very much for being a valued member.
Great company to work with
Great company to work with. handled our claim very efficiently and very smooth. the best experience we had with a home warranty company. we highly recommend Elite Home Warranty. very honest and here to really help without the gimmicks.
March 14, 2022
Unprompted review
Reply from Elite Home Warranty
Thank you for taking the time to share your experience. We are happy to provide our service to you and glad you are satisfied. Our goal is to continue to improve our coverage and service to provide a best-in-class experience. We look forward to continuing to provide you with the best home warranty coverage and reliable service. Thank you very much for being a valued member.
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