Elite Legal Practice Reviews 303

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making interactions pleasant and reassuring. Many highlight the exceptional customer service, noting that representatives are knowledgeable, patient, and always available to answer questions and provide updates. People appreciate the detailed explanations and the feeling of being cared for, which has significantly reduced their stress levels. However, some customers have expressed dissatisfaction with the payment process, citing issues with financial terms or the resolution of their debts. There are also mentions of inconsistent communication, with some people experiencing delays in receiving callbacks or updates, and a few feeling that the company only takes action after being prompted.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being patient, kind,... See more

Payment

Reviewers express significant dissatisfaction with payment processes. Many customers report making... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant dissatisfaction, citing... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting difficulties reaching the company, often... See more

Based on these reviews

Rated 4 out of 5 stars

I got a court summons 2 days ago. This account is under my debt program. Your office responded promptly . I sent pictures of paperwork it was to blurry so i faxed the office my papers today. Im hopin... See more

Company replied

Rated 4 out of 5 stars

Doing a great job dealing with the creditors. I'm 17 months into the program and had hoped at least a few of the accounts were permanently closed & gone, but understand it takes time. Overall I'm sa... See more

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Rated 3 out of 5 stars

The way it was explained to me I thought that this company would getting rid of my debt by talking to the companies involved, but I never saw this happening. I called and cancelled this program and so... See more

Company replied

Rated 5 out of 5 stars

Lynn, Thank you for helping me find out how my account is doing and what the bank accounts are getting fixed per you telling me what each account action has happened and where they are at the his ti... See more

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Rated 5 out of 5 stars

Elite Legal Practice has been very instrumental in me getting my financial life back in order. I had way too many credit cards & had no idea how I was going to ever pay them all off . In the meantime... See more

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Rated 5 out of 5 stars

The young lady I spoke to was very professional and positive but very compassionate. I can’t say enough wonderful things about Elite Law Practice. They are efficient, transparent, and trustworthy.... See more

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Rated 5 out of 5 stars

I contacted Elite and they immediately started processing my claim. The agent that I spoke with was efficient and courteous. The rates that I got for my debts were more than manageable. It takes sever... See more

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Rated 5 out of 5 stars

The individual that I spoke with was beyond helpful and patient with my questions. I have always received great customer service when I call. My only complaint would be that it seems action is not tak... See more

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Rated 5 out of 5 stars

Awesome company, great agents!! One of them even reached out to me multiple times just to update me regarding information that I have forgotten, if not for her, I would have paid so much extra fees.

Company replied

Rated 5 out of 5 stars

The company is helping me with what i'm trying to accomplish with my credit card debt. The people are really nice to deal with. I feel that their sales person may have oversold what they were capable... See more

Company replied

Rated 5 out of 5 stars

I’m almost finished with my contract. Elite Leagal Practice has been very helpful. Everyone I’ve talked to has explained everything in detail. Very polite & great customer service. Highly recommend to... See more

Company replied

Rated 5 out of 5 stars

Help support myself and family with the stress of debtors calling harassing us about payment during my worse times in life. With Elite I didn’t have to worry about the phone calls nor making payment f... See more

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Rated 1 out of 5 stars

I’ve been in this program for 2 years and none of my debts have been resolved except for two that took me to court for a repayment plan. While they wait for creditors to respond they sell your debt t... See more

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Rated 5 out of 5 stars

Every time I call in to talk to someone at Elite Legal practice, they are very courteous and always answer my questions. I am happy with the way Elite Legal practice is taken care of my legal proble... See more

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Rated 5 out of 5 stars

First I would like to ask an apology to the one who assisted me that day i call. Because i cannot understand how to give rate to the survey. Secondly i am so grateful that Elite legal Practice is... See more

Company replied

Rated 5 out of 5 stars

Elite legal is 100% a real company and they have handled everything as they said they would. They negotiated and settled out with my creditors, all the calls stopped permanently, and the lawyer assig... See more

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Rated 5 out of 5 stars

The customer service as well as the service in general is what makes my experience a 5star. The Rep was patient, kind, very informative and helpful in reassuring me that my concerns would be cleared u... See more

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Rated 5 out of 5 stars

My experience was great because they listen to what you have to tell them. They also ask you questions to make sure it's the correct information you need. She was very polite, very understanding.\n Ex... See more

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Rated 1 out of 5 stars

I started out with them and they did not communicate with me about my debts and they dropped me as a client without telling me anythings pretty crappy if you ask me

Company replied

Rated 5 out of 5 stars

I just wanted everybody to know that Elite Legal Practice is just what the doctor ordered! I mean these guy’s & girls are awesome! They’re very professional & knowledgeable about what I needed to have... See more

Company replied

Rated 5 out of 5 stars

Elite legal practice...helped to bring my credit spiral to an end.The constant switching cards to chase interest rates ,taking out debt consolidation loans...always just on more and I'd be set..we... See more

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Rated 5 out of 5 stars

Customer service representatives are excellent. They get back to very quickly. They keep updated at regular intervals. They have help out a ton. The lawyer are on top of everything very quickly.

Company replied

Rated 5 out of 5 stars

I'm new to this experience and Elite Law has been very transparent and keeps me informed and updated of everything that is going on. I'm so grateful for all that their doing.

Company replied

Rated 5 out of 5 stars

They are Great! I was in a pretty bad position after my divorce and they helped stop All of the harassment and lawsuits! Companies that buy your debt are predators at heart! Elite helped me settle acc... See more

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Rated 5 out of 5 stars

I was skeptical at first but 1 he later shot off my stuff is just coming off my credit. Thank you Elite I will definitely recommend you to others... Happy client

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Rated 5 out of 5 stars

Prompt call pick up (even when they say there is a higher than average call volume.) Friendly, clear, knowledgeable answers to gnarly questions.

Company replied

Rated 5 out of 5 stars

When we call with questions they are very clear, and helpful answering our questions. Everyone we have talked to from Elite are very polite and do not make me feel like I am stupid!

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Rated 5 out of 5 stars

My experience with elite law firm has bin great. They know what there doing every time I call. And give me very helpful information about my account

Company replied

Rated 1 out of 5 stars

I have called several times concerning a refund that I was told I would receive from legal. I have yet to receive a call back from Stephanie or other manager. I have provided all information requested... See more

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Rated 1 out of 5 stars

Their lack of communication is terrible. Pay three years $280 monthly just to settle for the same amount to creditors. They only apologized and did not nothing to settle my cases. The company takes... See more

Company replied

Rated 1 out of 5 stars

NO STARS. I HAVE BEEN PAYING THEM FOR A WHILE. I THOUGHT MY DEBT WOULD BE RESOLVED BY NOW. IT IS NOT I AM BEING SUED BY ALL MY CREDITORS DEALING WITH JUDGMENTS GARNISHMENTS AND LAWSUITS, ALL THANKS... See more

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Rated 1 out of 5 stars

BEWARE! I signed up with them & had a 720 credit score. They tanked it down to 520 by instructing me not to pay my cards. Now I am being sued by creditors and will end up paying an extra $10-15k over... See more

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Rated 1 out of 5 stars

My partner spent several years paying this company THOUSANDS of dollars only to get court paperwork for wage garnishment from these credit accounts that were supposed to be taking care of. All account... See more

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Rated 1 out of 5 stars

Frist off I would like to know how much they are paying these people to lie about the quality of service from elite legal. They never return phone calls when they say they will. This is the worst expe... See more

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Rated 5 out of 5 stars

The representative was patient and kind. She was willing to explain information to me as I asked questions of her. I appreciated that. Thank you. Michelle L Coley

Company replied

Rated 5 out of 5 stars

Wonderful experience with ELP !! Always available to help!! That's huge in this day and age is it not. Highly recommend their service.

Company replied

Rated 5 out of 5 stars

I so love this company! They are professional, helpful, caring & talking with them you can tell it’s all about the customer & taking care of them. Thank you so much

Company replied

Rated 5 out of 5 stars

The customer service is unparalleled. The sensitivity shown during these trying times is a testament not only to your training, but the obvious vetting of your representatives. They are, quite simply,... See more

Company replied

Rated 2 out of 5 stars

My concerns have not been addressed. Apparently my case was taken to court and I was sued. I called Elite to help me address this problem and the lawyer assigned to me couldn’t be bothered to help me.... See more

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Rated 5 out of 5 stars

THE CUSTOMER AGENT WAS SO KIND AND VERY HELPFUL. SHE REASSURED ME THAT MY ACCOUNT WAS DOING GOOD. I WOULD TELL EVERYONE I KNOW TO DO BUSINESS WITH YOUR COMPANY!

Company replied

Rated 5 out of 5 stars

Elite is ALWAYS there to help you with ANY questions. They're genuinely concern regarding any situation and the cost is so reasonable. Thank you Elite 😊

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Rated 5 out of 5 stars

Always make me feel special Very professional and courteous. Always have the answers to my questions. So glad I found this company. What a Blessing.

Company replied

Rated 5 out of 5 stars

So far so good!! Getting in to the meat of things right now. Hopefully will continue to go as it has so far! They have been very helpful and informed. They also so far have been upfront and straight s... See more

Company replied

Rated 1 out of 5 stars

I’ve called three times and I have never gotten a call back. I spoke to a different people trying to get Jennifer and then his supervisor to call me back but they wouldn’t.

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Rated 5 out of 5 stars

I tried calling I left a message I will be available tomorrow morning. I know your Lawfirm is diligent is calling me back

Company replied

Rated 5 out of 5 stars

The person was very personal was very positive and worked out the situation that I was in in my favor. It was a joy to deal with her too bad. There’s not more people in other companies that are like h... See more

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Rated 5 out of 5 stars

They are very helpful and professional, always answer all my questions and concerns and provide me updates time to time. I recommend them highly

Company replied

Rated 1 out of 5 stars

I started with this program in December 2023 and made my final payment as of March 16.2026. I have paid over $8000 for this program and so far I had to settle out of court on two lawsuits in the amou... See more

Company replied

Rated 3 out of 5 stars

I don’t like not being able to talk to ✔️! Especially when I can’t not get a phone call!Everyonr of my credit cards are coming after me and during me I through you said they would fall off my credit t... See more

Company replied


Company details

  1. Law Firm

Written by the company

Elite Legal Practice and its nationwide team of skilled attorneys widely recognized for their expertise in navigating the intricacies of the Truth in Lending Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and the Credit Card Act of 2009. Backed by an aggressive and proactive support staff, the firm delivers seamless representation in matters related to legal debt disputes, credit bureau audits, and consumer rights comprehensively and effectively, ensuring the best outcomes for clients.


Contact info

3.9

Great

TrustScore 4 out of 5

303 reviews

5-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lawyer's and customer service representatives are awesome.

Customer service representatives are excellent. They get back to very quickly. They keep updated at regular intervals. They have help out a ton. The lawyer are on top of everything very quickly.

November 10, 2025
Unprompted review
Elite Legal Practice logo

Reply from Elite Legal Practice

Thank you for sharing your positive experience with Elite Legal Practice. We greatly appreciate your kind words regarding our client care team and attorneys. Our commitment is to provide prompt communication, regular updates, and comprehensive support to every client, and it is gratifying to know that we met your expectations. Should you require any further assistance or have any additional questions, please do not hesitate to reach out. We are always here to help.

Rated 3 out of 5 stars

More communication and updates.

More communication and updates.

October 24, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you for sharing your feedback. We truly appreciate your honesty, as it helps us improve the service we provide. We understand that timely communication and regular updates are essential, and we regret that we fell short of your expectations in this regard.

Our goal is to keep every client informed and supported throughout their case. We are reviewing our communication process to ensure updates are more frequent and transparent moving forward. If you would like to discuss your experience further or have any outstanding questions, please feel free to contact us directly.

Your satisfaction matters to us. Thank you again for choosing our firm and for helping us improve.

Rated 5 out of 5 stars

Always make me feel special

Always make me feel special
Very professional and courteous. Always have the answers to my questions. So glad I found this company. What a Blessing.

November 6, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you so much for your wonderful review. We’re thrilled to hear that you feel valued and supported by our team. Providing professional, courteous service and clear answers is always our goal, and it means a lot to know we’ve made a positive impact thus far. We’re grateful you chose our law firm, and we look forward to continuing to assist you whenever you need us.

Rated 5 out of 5 stars

The young lady I spoke to was very…

The young lady I spoke to was very professional and positive but very compassionate. I can’t say enough wonderful things about Elite Law Practice. They are efficient, transparent, and trustworthy. The firm has brought my stress level to zero!

November 4, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you so much for sharing your experience. We’re thrilled to hear that our team was able to provide you with the professionalism, positivity, and compassion you deserve. At Elite Legal Practice, we strive to be efficient, transparent, and trustworthy, so knowing that we helped reduce your stress means the world to us. Your kind words motivate us to keep delivering exceptional service. If you ever need assistance in the future, we’re always here for you.

Rated 5 out of 5 stars

There person I was on the phone with…

There person I was on the phone with was able to answer all my questions the 1st time around.

November 6, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you so much for your review. We're thrilled to hear that our client care team was able to assist you effectively and answer all of your questions right away. Providing clear and helpful support is something we take great pride in, and it's wonderful to know we met your expectations. If you ever need anything else, we're always here to help.

Rated 1 out of 5 stars

A scam

A scam, no results after 18 months of paying them total over $7000 and now they refuse to give me a refund.
There are multiple complaints at BBB against this law firm for predatory practices and we filed a complaint with The State Bar of California OFFICE OF CHIEF TRIAL COUNSEL. These scammers must be stopped!

November 4, 2025
Unprompted review
Elite Legal Practice logo

Reply from Elite Legal Practice

As a regulated legal practice, we adhere to all applicable laws, bar rules, and internal protocols governing attorney-client relationships and fiduciary responsibilities. For that reason, we cannot address or respond to the specific allegations referenced in this post.

We can, however, categorically deny the accusations and allegations made in this review. They are entirely false and misrepresent both our services and our conduct. Our firm operates with transparency, professionalism, and in full compliance with all legal and ethical standards.

Elite Legal Practice takes any expression of client dissatisfaction seriously and reviews all such concerns through the proper internal channels. We encourage the individual who submitted this review to contact our office directly so that any remaining issues may be evaluated and addressed in an appropriate and confidential manner consistent with our professional and ethical duties.

The firm will not engage in public discussion of private client matters but remains available to resolve legitimate concerns through the proper and lawful process.

Rated 5 out of 5 stars

Explaining things to me thoroughly.

They explained things to me thoroughly where I understood exerything well.

November 4, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you so much for your kind words. Your review means a great deal to us. We are thrilled to hear that our team has taken the time to explain things in detail and subsequently put your mind at ease. It's that type of client care, and attention to detail, that our law firm aims to deliver with each and every client.

Rated 5 out of 5 stars

They helped me through a tough time

They helped me through a tough time

October 28, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you so much for your kind words. We're truly honored to have been able to support you during a tough time. Your trust means the world to us, and we're always here if you need anything in the future.

Rated 5 out of 5 stars

Help support myself and family with the…

Help support myself and family with the stress of debtors calling harassing us about payment during my worse times in life. With Elite I didn’t have to worry about the phone calls nor making payment from funds I didn’t have.

October 27, 2025
Unprompted review
Elite Legal Practice logo

Reply from Elite Legal Practice

Thank you so much for sharing your experience. We’re truly honored to have been able to support you during such a difficult time. At Elite Legal Practice, we understand how overwhelming financial stress and creditor harassment can be, especially when life throws unexpected challenges your way.

Knowing that we helped bring you peace of mind and relief means everything to us. We’re here for you and your family, and we’re grateful for the trust you placed in us.

Wishing you continued strength and brighter days ahead.

Rated 1 out of 5 stars

Joined Elitw Legal Practice 2 years…

Joined Elitw Legal Practice 2 years ago. I had enrolled 8 accounts with them as they assured me they will be successful in helping me. They advised me to stop paying all my credit cards . All accounts went into collection. The first collection Elite Legal Practice dropped the ball and never had representation for my im court. I was judged as a vacant seat and had full default judgment against me. 5 more summons and $5,300.00 in payments to Elite legal i have no resolved accounts and owe more then when I started 2 years ago with Them. As accounts were going into summons and collection Elite would remove them from enrolled list and give you like a $6 @ month discount for losing an account. Eventually I got to the point that I was paying Elite more then my credit balance of the 2 last accounts would be. I told Elite they need to come down on monthly payments and the said give them a couple of months to get back to me with an answer and new payment plan. We'll no one ever got back to me and they started withdrawing monthly payments again without a agreement. I finally asked for a refund and to be canceled from program. They denied my refund and canceled me from there system.
I now owe all 8 accounts that I started with program. However now it's all in collections and with all higher balances and out $5,300. 00 that i paid Elite Legal practice.
In my opinion they are a scam.

October 22, 2025
Unprompted review
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Reply from Elite Legal Practice

Elite Legal Practice takes all client concerns seriously and is committed to maintaining the highest standards of professionalism and ethical compliance. Due to our legal and confidentiality obligations, we cannot discuss or disclose any information related to specific client matters in a public forum.

While we regret that the client feels dissatisfied, our records confirm that we acted diligently and in good faith within the parameters of the agreement and the limitations inherent in legal and procedural matters. As per our agreement, all fees paid to our law firm are earned for work performed and are not refundable.

We have addressed and resolved this matter with the Better Business Bureau and if there are any outstanding concerns, we encourage the reviewer to contact our office directly so we can address them through the appropriate and confidential channels.

Our firm remains dedicated to resolving matters in a professional and lawful manner.

Rated 5 out of 5 stars

Helps me with anxiety

October 17, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you kindly for your review. We're honored to know that our support helped ease your anxiety. Providing peace of mind during challenging times is exactly what we strive for, and your feedback means the world to us.

Rated 5 out of 5 stars

My Experience with Elite Legal Practice

The company is helping me with what i'm trying to accomplish with my credit card debt. The people are really nice to deal with. I feel that their sales person may have oversold what they were capable of doing, but they have helped me immensely. If this last part comes together, I will be in pretty good shape. I hope to have my credit score back in the seven hundreds soon.

October 16, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you for sharing your experience. We're truly grateful for your thoughtful feedback and we're pleased to hear that our team has been helpful and courteous throughout your journey toward resolving your credit card debt. Your progress is a testament to your commitment, and we're honored to be supporting you every step of the way.

We appreciate your candid note regarding the initial expectations set. We do not have salespeople at our law firm and as a result, it must have been a third-party vendor that reached out to you regarding our legal services. We strive to ensure clarity and transparency in all communications and will use this information to reinforce our commitment to accurate representation of our services.

We're very excited about the momentum you've built and hopeful that the final steps will bring you even closer to your financial goals.

Rated 5 out of 5 stars

The genuine of the company

They all act professional manor .

October 17, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you so much for your review. We're truly grateful you took the time to share your experience. Professionalism is something we take great pride in, and it's wonderful to hear that it came through in your interactions with our team. If there's ever anything more we can do to assist you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Vary easy to change your date of…

Vary easy to change your date of payment when you need to

October 14, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you so much for your kind feedback. We're glad to hear that adjusting your payment date was a smooth and simple process. We strive to make every aspect of working with our law firm as flexible and stress-free as possible. If there's ever anything else we can assist you with, please don't hesitate to reach out.

Rated 5 out of 5 stars

I was relieved after speaking with you…

I was relieved after speaking with you all ,,,,

October 16, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you kindly for your review. We're truly glad to hear that our conversation brought you relief—it's exactly why we do what we do. If there's anything more we can assist you with, please don't hesitate to contact us. We're always here to help.

Rated 3 out of 5 stars

Debt dept lady very rude

Some Lady from the debt department. Call yesterday telling me there was a problem with my checking acct.I told her that I already called ELITE. About how my banking account was hacked and they closed it.and gave me another
Account and that I gave all of my new banking info .she said so are you going to call your bank.i told her I would check.so she called me again today about the same thing. I told her the payment already posted to my new checking account. So she hung up.

October 8, 2025
Unprompted review
Elite Legal Practice logo

Reply from Elite Legal Practice

We appreciate you taking the time to share your experience, and we extend our sincere apologies for the inconvenience and frustration caused by this regrettable and highly abnormal interaction.

Please be assured that your concerns have been taken seriously and escalated to our internal compliance and client relations teams for immediate review. While our representatives are trained to exercise diligence and professionalism in all communications, it is clear that in this instance, our standards were not met. We deeply regret any undue stress this may have caused, especially in light of your recent banking challenges.

This was an isolated procedural oversight, and we are implementing corrective measures to ensure that such miscommunication does not recur. We are committed to maintaining the highest level of integrity, discretion, and responsiveness in all client engagements.

Rated 5 out of 5 stars

Well I was in distress over my finances

Well I was in distress over my financial situation I'm in right now and I called to cancel my plan because of limited finances and they came together to help me through with my payment plan,thanks I appreciate it.

October 8, 2025
Unprompted review
Elite Legal Practice logo

Reply from Elite Legal Practice

Thank you so much for sharing your experience. We understand how overwhelming financial challenges can be, and we're truly glad we could work with you to find a solution that eased your burden. Your trust means a great deal to us, and we're honored to be able to support you during a difficult time. If you ever need anything in the future, we're always here for you.

Rated 5 out of 5 stars

The customer service is unparalleled

The customer service is unparalleled. The sensitivity shown during these trying times is a testament not only to your training, but the obvious vetting of your representatives. They are, quite simply, excellent people in and of themselves. I thank you.

October 7, 2025
Unprompted review
Elite Legal Practice logo

Reply from Elite Legal Practice

Thank you so much for your kind and thoughtful words. We are truly honored to have earned your trust during such a challenging time. Our team is deeply committed to providing not only skilled legal guidance, but also the compassion and care every client rightfully deserves. Your recognition of their character means the absolute world to us. We’re grateful for the opportunity to support you, and we’re here whenever you need us.

Rated 5 out of 5 stars

Always helpful and understanding

Nice and helpful staff

October 9, 2025
Unprompted review
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Reply from Elite Legal Practice

Thank you kindly for your review. We're thrilled to hear that our staff is making a positive impression. Providing helpful and friendly service is something we take great pride in, and your feedback means a lot to us.

Rated 5 out of 5 stars

A Sincere and Genuine experience.

The customer service as well as the service in general is what makes my experience a 5star. The Rep was patient, kind, very informative and helpful in reassuring me that my concerns would be cleared up. Knowing that Elite Legal has services in place to assist their clients is what has won me over even more. I appreciate their understanding and their willingness to help not only with why they were hired but throughout the process.

September 29, 2025
Unprompted review
Elite Legal Practice logo

Reply from Elite Legal Practice

Thank you so much for your thoughtful and generous review. We’re truly honored to have earned your 5-star rating and grateful for the opportunity to support you. Our team takes great pride in providing compassionate, knowledgeable service, and it’s incredibly rewarding to hear that your representative made you feel reassured and well cared for throughout the process.

At Elite Legal Practice, we’re committed to being more than just a service provider—we strive to be a trusted partner every step of the way. Your kind words affirm that mission, and we’re thrilled to know our efforts are making a meaningful difference in your experience.

Thank you again for placing your trust in us. We’re here whenever you need us.

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