Elitelondonrides Reviews 54

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the smooth and stress-free user experience, highlighting the ease of booking and the overall reliability of the service. Many people found the drivers to be professional, punctual, and friendly, contributing to comfortable and enjoyable journeys. The communication from the company is often described as clear and helpful, with updates provided as needed. However, some people were dissatisfied with the service and staff, particularly regarding response times and booking issues. There were instances of drivers being significantly late or not showing up, and some customers reported difficulties in getting timely updates or resolutions to their concerns. A few other people also felt that the booking process could be problematic, with issues such as incorrect pick-up times or a lack of child car seats despite prior requests.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the professional,... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers praised drivers for being professional,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking quick,... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their journeys as smooth,... See more

Response time

Consumers express significant dissatisfaction with response times. Many report extended waits, such as 45... See more

Based on these reviews

Rated 5 out of 5 stars

Elite London Rides provided an excellent service from start to finish. Everything was very smooth and perfectly organized, making the whole journey stress-free. The driver was extremely professional,... See more

Rated 5 out of 5 stars

I had a smooth and comfortable airport transfer with Elite London Rides. The driver was punctual, the vehicle was clean, and the journey was pleasant, which made travelling with luggage stress-free.... See more

Company replied

Rated 5 out of 5 stars

mM airport journey was quick and smooth, great communication, fantastic driver, very professional! Will book again for sure

Company replied

Rated 5 out of 5 stars

Easy book and kept me updated with all the information I needed. Great peace of mind. Will definitely use this service again

Company replied


Company details

  1. Taxi Service
  2. Minibus Taxi Service

Written by the company

EliteLondon Rides offers premium airport minicab services, ensuring a smooth and comfortable journey to and from all major airports in London. Whether you're traveling for business or leisure, our fleet of well-maintained, spacious vehicles and professional drivers are ready to provide a stress-free, punctual, and reliable travel experience. We specialize in transfers to and from airports like Heathrow, Gatwick, Stansted, Luton, and London City Airport. Our minicabs are equipped with modern amenities, providing a relaxing environment for your journey. You can book in advance, ensuring a timely pickup and drop-off at your convenience. Key Features: 24/7 availability for airport transfers. Fixed, transparent pricing with no hidden fees. Comfortable and clean vehicles. Professional and experienced drivers. Easy online booking system. Flight monitoring to accommodate delays. Trust Elite London Rides for a first-class airport transfer experience every time you travel!


Contact info

4.0

Great

TrustScore 4 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My experience with Elite London Rides…

My experience with Elite London Rides was very positive. Booking was quick and straightforward, and communication was clear from start to finish. The driver was on time, the vehicle was tidy and comfortable, and the journey went smoothly without any issues. The service felt professional and well-managed overall. I would happily use Elite London Rides again and would recommend them to anyone needing a trustworthy transport service in London.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Awful Customer Service

Awful customer service experience, been waiting nearly 37 days for a refund. Have been chasing them for weeks, did not provide a service I requested, still charged and have the audacity to now ignore my request. Avoid this company at all costs.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

The worse company

The worse company. Poor customer service. Paid for service, they did not provide. Have been told will get refund. Been 4 weeks & nothing has happened.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

These guys are terrible

These guys are terrible - the drivers have been nice but the company's customer service leaves a LOT to be desired.

I booked a round trip to the airport - on the way out they picked me up 45 minutes after I requested, at 4 in the morning what am I supposed to do but accept this.

On return my plane landed early and had to taxi for 45 minutes, they hounded me with phone calls the entire time, demanded an additional CASH payment for being 'late' (how I'm supposed to control the time it takes for a plane to get to a gate at the airport I do not know) and then threatened to abandon me if I didn't pay this additional fee even though I had prepaid the majority of the fare. This was especially terrifying when travelling as a single woman and already on the motorway

Truly awful behaviour - will never use them again and I suggest you don't either

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much. Super efficient service punctual and can not do enough for you. We will definitely use Elite London rides when we are back in London.
Fiona and Damian

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

I will be recommending this company to everyone

I will be recommending this company to my family when they visit later this year.

February 12, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you so much for your kind recommendation! 🙏 It truly means a lot to us that you would suggest our service to your family. We look forward to welcoming them later this year and providing another great experience.

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Organised, reliable, easy to communicte

Oidered though airportstaxitransfers.com
They send you a message a day before and communicate though WhatsApp, the driver arrived 10 mins before. Very good over all

February 12, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you very much for your wonderful feedback! 🙏 We’re glad to hear that the communication was clear and that the driver arrived early to ensure a smooth experience. It was a pleasure serving you, and we hope to welcome you again soon!

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Great experience!

February 12, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you for your kind feedback! 🙏 We’re delighted to hear you had a great experience with us. We look forward to serving you again soon!

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Very professional

mM airport journey was quick and smooth, great communication, fantastic driver, very professional! Will book again for sure

February 12, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you so much for your wonderful feedback! 🙏 We’re delighted to hear that your airport journey was quick and smooth and that you appreciated the communication and professionalism of our driver. We truly look forward to serving you again on your next trip!

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Very good service and on time.

Easy book and kept me updated with all the information I needed. Great peace of mind. Will definitely use this service again

February 8, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you so much for your kind review! 🙏 We’re delighted to hear that the booking process was easy and that our updates gave you peace of mind. We truly appreciate your support and look forward to serving you again soon!

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Would recommend

Easy to book. Very good value. Great communication from both driver and company. Very good driver

January 20, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you for your kind feedback! 🙏 We’re delighted to hear that you found the booking easy, the value great, and the communication clear from both our team and the driver. We truly appreciate your support and look forward to serving you again soon!

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Great service

Great service !
Thank you

January 20, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you so much for your kind words! 🙏 We truly appreciate your support and are delighted you enjoyed our service. We look forward to serving you again soon!

Best regards,
Elite London Rides

Rated 4 out of 5 stars

Punctual and very good client…

Punctual and very good client communication. Will use again.

January 18, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you so much for your kind feedback! 🙏 We’re delighted to hear that you appreciated our punctuality and clear communication. We truly value your support and look forward to serving you again soon!

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Will be using again

Great service , communication from company and driver was great and the best rate I found. Very pleased will use again

January 19, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you so much for your wonderful feedback! 🙏 We’re thrilled to hear that you enjoyed our service, clear communication, and competitive rates. We truly appreciate your support and look forward to serving you again soon!

Best regards,
Elite London Rides

Rated 5 out of 5 stars

Sofyan was friendly

Sofyan was friendly, patient and helpful

January 15, 2026
Unprompted review
Elitelondonrides logo

Reply from Elitelondonrides

Thank you for your kind feedback! 🙏 We’re delighted to hear that Sofyan was friendly, patient, and helpful. We truly appreciate your support and look forward to serving you again soon!

Best regards,
Elite London Rides

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