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Horizon Minicab Service Reviews 60

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TrustScore 4.5 out of 5

4.7

Taxi Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its punctuality, efficiency, and clear communication, making their journeys smooth and comfortable. Many people highlight the helpfulness and professionalism of the staff, often noting their kindness and accommodating nature, which contributes to a pleasant travel experience. However, some customers also noted occasional issues with drivers playing loud music or talking loudly on the phone during the journey, which was not in line with the expected luxury experience.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise drivers for being... See more

Based on these reviews

Rated 5 out of 5 stars

I was so wonderful to arrive from a long flight and know that we had a driver available to greet us and take us to central London. The vehicle was spacious for all of our luggage. The driver was so ac... See more

Rated 5 out of 5 stars

We were given information about the car and driver before they arrived. He arrived on time. Was very friendly and kind. We were travelling with 5 kids and he helped them get in their seats and buckled... See more

Rated 5 out of 5 stars

Great guys to deal with.. Very helpful and friendly service Perfect timing as our flight was delayed so no worries after a quick text to them. Would definitely recommend them for anything, and wil... See more

Rated 5 out of 5 stars

Such a great experience from start to finish. The airport pick-up was easy, communication was clear, and the ride to our hotel was comfortable and efficient. They were so patient and accommodating the... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service

Written by the company

"Horizon Minicab provides reliable and professional airport transfer services across the UK, covering all major London airports and other cities. Our affordable fares and professional drivers ensure a smooth and comfortable journey every time. Choose Horizon Minicab for top-quality airport transfers and experience the best in UK travel"

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent airport transfer service

We booked airport transfer from London Stansted Airport to Nigeria high commission in london.
The taxi service was great and the driver Mr elim was polite and professional.
Would definitely recommend their services for transfers in and outside London.
Best regards

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly Service 5*****

We were given information about the car and driver before they arrived. He arrived on time. Was very friendly and kind. We were travelling with 5 kids and he helped them get in their seats and buckled in. Nice conversation the whole way. It was a pleasure to travel with Horizon.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

It was fantastic

It was fantastic.
The driver was very communicative and ahead of schedule. He was also very polite and informative.
We will definitely use you guys again when we are back in London.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam for drivers!

Scam for drivers and Paradise for passengers!
Drivers this is scam! Stay away!
This is my second review as I had to remove my first review because they threatened me if I don’t remove the review they not gonna pay me!
They don’t pay you on time!
They deduct 20% of what they offer!
There is no customer service in UK!
They even threatened me to report me to TFL!
Every day they call you with different mobile number but all of them from Pakistan!

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth drive from Luton airport…

We reserved a drive from Luton airport to central London. Everything worked out very well. The taxi was on time and super clean, and the communication was effective. The price too was right. Hence recommend!

December 12, 2025
Unprompted review

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