EliteSingles Reviews 

417
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were let down by their experience overall. Many people found the website and app to be problematic, with issues like login difficulties, unchangeable passwords, and constant loading screens. Customers also reported that the app often failed to update, made typing messages impossible, and had non-functional notifications. A significant number of users expressed dissatisfaction with the subscription service, feeling misled and unable to send introductory messages without mutual likes after recent changes. Reviewers frequently encountered numerous fake or outdated profiles, making it difficult to connect with genuine individuals, and some even had their accounts blocked for unexplained "inconsistencies" without clear customer service resolution. The customer service was often described as unhelpful and difficult to reach, with some users unable to get refunds or proper assistance when their accounts were suspended.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and calling... See more

User experience

Consumers find the user experience to be negative, with many reporting issues such as a lack of video calls... See more

Subscription

People report negative experiences with subscription, with many feeling that advertising and profiles were... See more

Application

Reviewers express significant dissatisfaction with the app, citing numerous functional issues and a lack of... See more

Customer service

Users describe negative interactions with customer service, often receiving automated responses that ignore... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Despite being able to log on from my computer or my phone for the first few days, I now keep receiving messages that my password isn't recognized. When I try to change my password, it says something... See more

Rated 1 out of 5 stars

An echo chamber. The app update means I can no longer see who's viewed my profile, nor whether my 'likes' have been received. As others have said, it's very annoying that profiles you've liked di... See more

Rated 1 out of 5 stars

After 5 months of sending appox 10+ likes daily (which is all you can do) I have only 1 person acknowledging me. Filled out the profile, great pictures as well and no response by all the fake profile... See more

Rated 1 out of 5 stars

I recently paid for 6 months membership, however, they recently changed their website and I now cannot send an introductory message without first having to send a mutual like. This method greatly red... See more


Company details

  1. Dating Service

Written by the company

EliteSingles is a serious online dating site for aspirational singles. When finding a partner, standards are instinctively high, and we provide a high-quality product to meet those expectations. We aren't an average dating site. We are Elite.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

417 reviews

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No recent history of asking for reviews

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1.5

All reviews

(417)

92 reviews in the last 12 months

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Rated 1 out of 5 stars

I agree with every negative comment…

I agree with every negative comment I’ve read here about elite singles. I have come to think the site itself sends fake profiles just to get you to reup. Then the profiles disappear! The matches mostly do not fit my asks. Nothing but mostly bad news.
They are so “sorry” to hear these reviews! They have a choice! Ugh

But I’ve had subscription for 6 months!
I quit

July 3, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We regret that your experience with Elite Singles has not met your expectations. We strive to provide a platform that matches you with compatible partners, and it's disheartening to hear that we fell short in your case. We take concerns about fake profiles very seriously and have stringent measures in place to prevent and remove them. It sounds like some of your search criteria might need tweaking so that we can suggest different matches to you. If there's anything specific you'd like to discuss or if we can assist you in any way, please contact our customer care team directly. Thank you!

Rated 1 out of 5 stars

All of the Negative Reviews Here Are Correct

I signed up with Elite Singles after reading an article where the author indicated there is a three-day cancellation window. After two days of having a free membership, I began to receive alot of interest, so I signed up for their premium membership. Within 24 hours I cancelled.

Reasons for cancelling: (1.) I could not get push notifications (android phone). The only notifications offered were email. (2.) The app no longer showed the person who was messaging me. I would get the email that someone reached out, however when I opened the app, no messages were there. (3.) The app finds matches for you, you can't search the app for matches. (4.) Of course, the matches were outside of my preferences.

**heavy sigh** Avoid. This service is completely bogus. I am waiting on my refund.

June 19, 2024
Unprompted review
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Reply from EliteSingles

We're sorry to hear that you feel this way about our app. We'd love to know more so we can improve our features and user experience. Please contact our customer care team through our contact form and we'll help you with the refund request. Thank you.

Rated 1 out of 5 stars

Don't bother. Nothing is elite with elite

Saw a recommendation of the app/website by a YT poster that reviewed all of the top dating sites. Elite is suppose to mean the people have degrees and advanced degrees, are white collar professionals, etc. I spent a lot of time answering their questions to flesh out the profile and made a couple of edits. Signed up for a six month membership. A day later I get email my fee was canceled and the website did not work. This was June 22, 2024. So I assume the company is busted?

June 20, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

Thank you for bringing this to our attention and sharing your experience with us. It's disappointing to hear that your membership fee was canceled and the website stopped working shortly after you signed up. This is certainly not the experience EliteSingles aims to provide. Please get in touch with our team so that we can look into this and help you with your account, so that you can start connecting with other matches.

Rated 1 out of 5 stars

Why is the minimum contact area 50…

Why is the minimum contact area 50 miles. Why would I travel that for the first date? Most of my matches are least 100 miles away. The limit should be reduced- totally ridiculous to potentially start a relationship with someone living 4 hours away!!

June 20, 2024
Unprompted review
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Reply from EliteSingles

Thanks so much for your detailed feedback! We're always looking for ways to improve our features, so our member's experiences are very valuable to us.

Rated 4 out of 5 stars

No photo, no responses?

I have had many men “matched” with my profile so that is good, but so many of them are unattractive that it doesn’t really help in finding a suitable partner. Also, a lot of them don’t put up a photo of themselves. So I message them to do that, with almost zero response. And mostly no answer to my request for a photo. I’ve had responses from maybe 2 men out of nearly 50 “matches.” Not a good ratio. Please *require” people to put a photo on their profile. As you do for a name and a location.

June 17, 2024
Unprompted review
Rated 1 out of 5 stars

So many scammers on Elitesingles

So many scammers on Elitesingles. It's almost like the folks who run the dating app do NOT expect you to find a match. In just one month, I got messages that they were checking up on the accuracy of my matches. Elitesingles claim to match educated professional clients but that is far from the truth. If you have a complaint there is no number to call, no email to write to. You just fill out a 'contact form' and get a canned response. The company's office is in Germany!

January 11, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this! We have a dedicated team working to remove fake profiles and prioritize our users' safety. If you come across any fake accounts, please let us know immediately by reporting them. We'd also like to understand more about the issue you're facing, so we would appreciate if you could reach out to our customer care team again via our contact form available on any of our Help pages. Thank you!

Rated 1 out of 5 stars

No form to contact support + poor communication

No form to contact support + poor communication:

I'm am a user of the French version. While I may have found less scammer profiles than others here, the lack of interesting profiles is real.

I took a 6 months subs last December and forgot about the auto-renew. European and French laws protects us from companies that do not send the proper communication ahead of the renewal.

In EliteSingles' (EliteRencontres in French) case, you will not get any email to warn you of the automatic renewal ever.
On top of it, when you go on their support website, their are pointing to a form that doesn't exist at all, which leaves you after searching for a while, with only an email address you are not even sure they are monitoring.

It happens to all of us to miss to deactivate an auto-renewal, hence the law asking the provider to send emails ahead of this renewal. I hope Spark Networks team will have the understanding I've seen in the past with other companies when forgetting to deactivate an auto-renew.

June 11, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

Thank you for bringing your concerns to our attention. We're sorry to hear that the renewal of your membership came as a surprise. Our memberships renew automatically unless canceled, which can be done through the app or on our website, depending on the method of purchase. If you need assistance, please contact us using the contact form available on our Help pages, accessible by clicking on "Submit a request."

Rated 1 out of 5 stars

Scam…

Payed for the 6-th month subscription and can’t log in.
Emailed to the support, ignoring.

It’s total scam, don’t buy subscription

June 10, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We are sorry to hear you're experiencing issues logging in, Katherine. We make every effort to address all user requests promptly. Please ensure you thoroughly check all email folders, or feel free to reach out to us again via our contact form. Thank you!

Rated 1 out of 5 stars

I lost 318 nzd for this app and earn…

I lost 318 nzd for this app and earn nothing.

June 11, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We are sorry to hear this. We would like to understand more about the issue you're facing, so we would appreciate it if you could reach out to our customer care team, and they will do their best to improve your experience with us. Thank you!

Rated 2 out of 5 stars

You are basically paying a subscription to connect with scammers.

On the positive side, the app does send alert messages when you were contacted by fake profiles.
On a negative side, 99% of my connections were fake profiles. Which makes me believe most of the profiles posted on this dating app are fake. You are basically paying a subscription to connect with scammers. They are quick to ask for your phone number to connect outside the dating app. Do not recommend this app.

June 4, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this, Ronny. We take such concerns seriously and are consistently working to enhance our platform. If you encounter any fake or suspicious profiles, please report it to us so that we can investigate and take appropriate action. Thank you!

Rated 1 out of 5 stars

New to the dating scene after divorce.

Downloaded Elite Singles & had one or two very brief interactions but didnt get a chance to thoroughly go through site or interact as used it maybe 1-3 times in a month or so period.
Tried logging in today & it wouldnt let me.
Tried refreshing, desktop site etc and still nothing.
Contacted customer support and they came back with the statement Id been blocked for “inconsistencies” that they never explained nor even bothered replying too when inquired.
They asked for photo ID front & back & a full face photo with it.
This rang alarm bells because thats not a normal request especially how it was phrased.
Appears it might be a scam all while theyve happily taken my subscription money & seem to be basically ignoring my emails.

May 30, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're truly sorry to hear about your experience. Our team takes the security and integrity of our platform very seriously, which sometimes requires additional verification steps to ensure the safety of all our users. We would like to assure you that we do respond to every request we receive from our users. Please feel free to reach out to our team once again, and we will do our best to improve your experience with us. Thank you!

Rated 1 out of 5 stars

Many fake profiles, scam site

Many fake profiles, no real matches. This is definitely a scam. Dont waste money on this

May 25, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this. We take such concerns seriously and are consistently working to enhance our platform. If you encounter any fake or suspicious profiles, please report them to us so we can investigate and take appropriate action. Thank you!

Rated 1 out of 5 stars

A scam site

The last time I did online dating was around fifteen years ago. I've been divorced for four years and I am looking for a high-value woman. I have two graduate degrees and I am a former Peace Corps volunteer and consider myself a high-value man as well. For some reason, Elite Singles flagged my profile even though I completed everything on the site and included three recent photos of myself. The only way I can be reinstated is to submit my driver's license to them to prove my identity. To me, this seems like they are trying to steal my identity. Also, they refuse to delete my profile because I won't participate in handing over my identity info to them in an online environment. Does this seem like a scam to you too?

May 9, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're truly sorry to hear about the disappointing experience you've had with EliteSingles. The security of our users' accounts is a fundamental priority, and we take it very seriously. Please don't hesitate to contact us once more, enabling us to thoroughly investigate and reinstate access to your account. Thank you!

Rated 3 out of 5 stars

Upgrade to premium fails

I try to upgrade to premium and it continuously fails. Also, the customer service form also does not work or come up.

May 14, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this, Mike. Please contact us by using the contact form available on our Help pages, accessible by simply clicking on "Submit a request". Thank you!

Rated 1 out of 5 stars

Don't waste your money, poor service

I used Elite singles for more than a year. I put a lot of work into writing an accurate and useful profile. However the responses that I got were obviously not good matches. Many of them were complete scammers living in distant cities inviting me to invest in cryptocurrency or send money. Despite this I did meet a few people amongst all the dishonesty. The problem arose when I was out of the country for a month and could not log in to the elite singles.com website. When I got home I contacted them and they told me that first of all I had to send them a picture of me holding my passport close to my face. I felt very uncomfortable doing this but I did it nonetheless. Then they told me that my account had been hacked by someone else and I could not access it and they blocked my account without any communication to me. They then said that my only option was to start a whole new profile and register from scratch. I told them I wanted to cancel and get a refund for the 5 months that I was not able to use their service. They simply sloughed me off to Google Play and were no help whatsoever. Whether my account really was hacked is a big mystery. They certainly gave me no indication to prove that this was the case. Looking back at my time it was a big waste of both time and money and I cannot recommend Elite singles.com. there is too much dishonesty and very poor support. Everything was sent to me via email after a several day waiting period.

May 7, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

Thank you for sharing your experience with Elite Singles. We're truly sorry to hear about the challenges you faced during your time on our platform. We take the security of our users very seriously and are constantly working to enhance our measures to prevent unauthorized access. If you have any further concerns or feedback, please don't hesitate to contact us directly. We value your input and are committed to addressing any issues to improve our service for all our users.

Rated 1 out of 5 stars

Wow, what a joke

Wow, what a joke, I think this company is run by a bunch of clowns!

May 7, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this. Please reach out to us directly so we can address your concerns and work towards making things right. Thank you!

Rated 2 out of 5 stars

Same old, same old

I wasn't very happy with Elite Singles, primarily because I set a distance limit and continually received "matches" from people who lived much farther away. I also noted that they apparently have an algorithm that shuts down "matches" if I didn't respond to any of them. I'm very busy and I noticed after a month or so that I was no longer receiving "matches." Online dating really doesn't work for me. I've tried other services and my experience has been the same - lots of promises that didn't materialize. I know people who have found their soul mate on online dating sites, but it hasn't worked for me.

April 7, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're truly sorry to hear about your experience with EliteSingles, Jeff. We're continuously working to improve our algorithms to provide a better user experience, and your feedback will certainly be taken into consideration. If there's anything specific you'd like us to address or if you have any suggestions for improvement, please don't hesitate to reach out to our customer care team. Thank you!

Rated 1 out of 5 stars

This is a pure scam

This is a pure scam. They try to charge you a one-off fee for 12 months of over 2,000 NOK before you can even try the service. And you have to go through an extremely long vetting process of personality tests before you can even see how many users are on the platform. Its extremely expensive and an obvious rip-off that can´t compete with Tinder

May 3, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

Thanks for your feedback. Apart from annual plans we do have multiple monthly plans available for our members, also, the personality test is in order to help you with matches as per your liking. Please contact our team so we can help you with your account and you can start connecting with other matches!

Rated 1 out of 5 stars

over 75 fake profiles

over 75 fake profiles - via "warning" messages sent to me...customer service was a joke and NOT ONE date nor any real live phone calls
Mostly they need to out themselves and get off the web - what a joke
Or improve their vetting system as most "people" in interacted with were AI bots or spammers or scammers
WORST DATING WEBSITE EVER

May 2, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're truly sorry to hear about your disappointing experience on our platform. We want to assure you that maintaining the integrity of our community is of utmost importance to us. If you haven't already, we encourage you to reach out to our support team with specific details so we can investigate further and assist you accordingly. Thank you!

Rated 1 out of 5 stars

It’s a total scam

It’s a total scam. You’ll quickly receive a message from someone whose profile says they are local. They won’t be local.

April 17, 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're truly sorry to hear about your experience, Marcus. We assure you that we take all feedback seriously, and we're committed to improving our service. It's important to us that our users have a positive experience, and we're actively working to enhance our platform's integrity and accuracy. Thank you!

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