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3.6
8 reviews
No recent history of asking for reviews
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Protein bag was split when arrived, lifted it out and made a mess. Contacted customer service, they replied within 48 hours. Replacement been arranged. Thanks for sorting this
Had a couple issues with my order not coming ,got in contact with Dean from elite supps and helped me sort it out did a great job and got my delivery to me the next day with all the correct stuff.
I’ve used elite supps a lot they have been good over the years but my last order never arrived no proof off delivery no photos I finally got in contact by email then I’ve been ghosted since it’s disappointing from elite supps 😡
I’ve used EliteSupps multiple times without any issues, which makes this experience even more disappointing.
My most recent order arrived with a missing item (Conteh Sports Organ Defence tablets). I initially assumed it might be sent separately, but this wasn’t the case.
Customer service took several days to respond and advised me to check the parcel again, despite me already confirming the item was not included. I was then told that their internal checks (including CCTV) show the item was packed, and therefore they are unable to resolve the issue unless a courier investigation is completed.
At this point, I’m left without an item I paid for, with the responsibility seemingly being pushed onto the courier rather than being resolved directly.
Up until now I’ve had no problems, but this situation hasn’t been handled in a fair or customer focused way.
Always buy my products from here, great products and great service from Soraia member of the customer service team when enquiring about a promotion
Excellent product choice and even better service. Always next day delivery and they always throw in a free gift too!
Great selection of products at competitive prices, we’re happy to sort out an issue I had with an order after a little back and forth.
Would highly recommend and will be using again in the future.
Reached out to them on all their socials for a response to receiving damaged goods from them, spent over £100 and opened my parcel to find cream of rice powder everywhere as the bag had split. As I said tried reaching out via the email address and on social media and had no response at all! Really annoyed and won’t be going back to them again.
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