Price was good, item (two boxes of screws) was as described, transaction went without any glitches. Although probably not Elite Tools' fault one of the screw boxes was smashed, probably from rough han... See more
Company replied
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See what reviewers are saying
I appreciate your attempt to fulfill the order. Sorry it didn't work out. I think it may be better to warn customers regarding shipping restrictions when they are placing the order but it likely is... See more
Company replied
Elite tools had the product and was priced fair. I received the Oneida Dust Sentry Indicator ahead of the estimated date. I proceeded to install the indicator, had difficulty adjusting it. I called On... See more
Company replied
I made an order 11 days ago. I had to call after a week to find out why I hadn't received it yet. Apparently batteries needed to come from warehouse. Someone should have contacted me. I am still aw... See more
Company replied
Company details
Information provided by various external sources
Great selection of quality tools and accessories for woodworking and metal. Free shipping and new tools for metal and woodworking supplies.
Contact info
8860 Boulevard Guillaume-Couture, G6V 9H1, Lévis, Canada
- 888-830-0124
- info@elitetools.ca
- elitetools.ca
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good all around
Good price. Fast delivery. Well packaged. Second time just as good as the first. I'll be buying again from Elite.
November 17, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Partial order with poor Customer Services
I have received a partial order during the delivery
I have sent (2) email and left 2 voice messages in the last 2 weeks to Elite Tools. I have explained the missing tools along with a few photos of the incomplete order.
No email reply and no returned phone calls from Elite Tools. So far, the customer service quality is very disappointing.
I am still waiting for their reply
November 9, 2023
Reply from Elite Tools
Hello,
I'll forward your return to customer service myself right away.
However, during the Black Friday period, we have a high demand for customer service, and it may take some time for a reply to arrive.
Made an order Oct 30
Made an order Oct 30, waited 2 weeks. No response. Phoned in, they said they would expedite order. Waited another week. No response. Phoned again. They took all the info including order number and said they would mark order urgent. No response. Haven’t heard anything
November 22, 2023
Unprompted review
Reply from Elite Tools
Hello, as mentioned on the product and on your order confirmation:
This product will be shipped upon receipt in our warehouse. Estimated delivery time 2 to 4 weeks
We will ship your product as soon as it arrives in our warehouse.
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Fast and easy shipping!
November 16, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
I sent a message to service immediately…
I sent a message to service immediately upon receiving the package as it was falling apart upon arrival. Poorly sealed and open. Luckily no small parts included so nothing fell out of the box but terrible work from the department that packaged it.
November 14, 2023
Reply from Elite Tools
Hello,
yes, this is not an acceptable situation. You should know that the person who packed your parcel is no longer part of our team and his replacement has been trained with a particular focus on packaging.
Thank you for your feedback.
Relly good product got it in no time…
Relly good product got it in no time and it seam to work well
November 11, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
The quality is there and the price is…
The quality is there and the price is very good for canadian .... shipping is ok ... for the price paid
November 7, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Ordered two Milwaukee 18v 6ah…
Ordered two Milwaukee 18v 6ah batteries, received confirmation email right away, day later received notification items were shipped, arrived at my door two days after that, excellent transaction over all, will definitely buy more tools and batteries from this website
November 4, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Customer service was exceptional
Sonya was extremely helpful in guiding me through my purchase of clamps. Her customer service was exceptional.
October 11, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
The message will be forwarded to Sonia!
Have a nice day!
CAUTION
Made a transaction online for an item allegedly "in stock". Received an email confirming the order. Never received another communication from the seller. I was never able to reach someone over the phone nor thru emails. I understand that sometimes, the items can be backordered BUT YOU NEED TO COMMUNICATE WITH CLIENTS AND PRESENT OPTIONS.
September 29, 2023
Unprompted review
Reply from Elite Tools
Hello,
We apologize for the inconvenience. Our computer system showed 1 unit in stock, but this was a mistake.
We are very sorry for this, the product was ordered from Stabila, nevertheless if you wish to cancel your order you can do so in your personal space or the chatbot of the site or by email.
Thank you and have a nice day!
Excellent shipping
Excellent shipping you guys ! I really like your products!
August 24, 2023
Unprompted review
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Quick service and free delivery
October 13, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Great price and prompt delivery
October 12, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Elite tools is a scam!
Purchased a tool from them a month and a week ago, 3 emails and 7 phone calls to a call center with none of your info and no way to transfer you to managment has left me out $300 and a month of wasted time. DO NOT USE THEM! They are scam artists who take your money send no package and then duck and avoid you ever chance they get.
September 12, 2023
Reply from Elite Tools
Hello,
I'm really sorry for this situation.
From what I understand your product is no longer available from the supplier, it has been discontinued.
What is certain is that it is not normal not to have warned you earlier of the situation and I apologize.
Your feedback is important to us and I'll be sure to pass it on today.
Have a nice day
Ordered several items which were…
Ordered several items which were delivered with no issues.
When Brad Point drill bit set opened, found 1 bit missing.
Tried contacting Elite Tools by email and phone, 2 times on both
No response from the company at all. Have purchased before but understand the company has new owners now
The bit is not a big deal, the fact that they have no customer service means I will never purchase from them again
Good luck retaining customers
September 15, 2023
Reply from Elite Tools
Hello,
I'm contacting customer service for you this morning so that you can get back to me as soon as possible.
thank you for your constructive feedback
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