Price was good, item (two boxes of screws) was as described, transaction went without any glitches. Although probably not Elite Tools' fault one of the screw boxes was smashed, probably from rough han... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I appreciate your attempt to fulfill the order. Sorry it didn't work out. I think it may be better to warn customers regarding shipping restrictions when they are placing the order but it likely is... See more
Company replied
Elite tools had the product and was priced fair. I received the Oneida Dust Sentry Indicator ahead of the estimated date. I proceeded to install the indicator, had difficulty adjusting it. I called On... See more
Company replied
I made an order 11 days ago. I had to call after a week to find out why I hadn't received it yet. Apparently batteries needed to come from warehouse. Someone should have contacted me. I am still aw... See more
Company replied
Company details
Information provided by various external sources
Great selection of quality tools and accessories for woodworking and metal. Free shipping and new tools for metal and woodworking supplies.
Contact info
8860 Boulevard Guillaume-Couture, G6V 9H1, Lévis, Canada
- 888-830-0124
- info@elitetools.ca
- elitetools.ca
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i’ve tried to contact the company…
i’ve tried to contact the company multiple times regarding my order and haven’t heard back at all. I even called the physical location and was told i would get a call back and still have not got anything.
Edit: changed from 2 to 4 since they reached out and made things right.
October 7, 2023
Reply from Elite Tools
Hello,
I'm contacting customer service for you this morning so that you can get back to me as soon as possible.
I appreciate your attempt to fulfill…
I appreciate your attempt to fulfill the order. Sorry it didn't work out. I think it may be better to warn customers regarding shipping restrictions when they are placing the order but it likely is not possible. Elite tools did all they could do to help including prompt notification of the problem. I managed to get product elsewhere for similar pricing.
October 2, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
On time and as described
I received my purchase in a timely manner and everything arrived as described.
September 29, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Timely delivery.
Timely delivery as usual. Package could have wrapped a bit better. That’s why I gave a 4.
September 15, 2023
Reply from Elite Tools
Thank you for your constructive feedback, I'll send it to shipping right away so they can get some feedback!
Have a nice day!
I buy in the store and online.
I buy in the store and online.
Expert advice based upon my needs and budget.
Not what they want to sell, just because. This is a true customer experience worth returning time and time again.
September 19, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Went to follow up as to when my order…
Went to follow up as to when my order would arrive and I was told by the courier that they do not service western Canada and they handed delivery out to a third party. I have no idea of when my package will arrive.
September 15, 2023
Reply from Elite Tools
Hello,
I contacted customer service this morning to get back to you. This is a rather unusual case. Sorry for the inconvenience!
Have a nice day!
No user experience
Order put in three weeks ago.
Impossible to get in touch with customer service.
Impossible to track shipment.
September 8, 2023
Reply from Elite Tools
Hello indeed, one of your products is mentioned as :
This product is currently out of stock.
The current delivery time for this item is estimated at 2 to 4 weeks, depending on availability from our supplier. In case of stock shortage, we will contact you.
Upon receipt of the product in our warehouse, your order will be shipped within 24 to 72 working hours.
*If the product is not discontinued or out of stock.
We're sorry it's taken so long, but we'll do our best to get the product to you as soon as possible.
Concerning the non response to your question, have you tried the email address: info@elitetools.ca
Or the chatbot which is available at all times on the site at the bottom right?
Thank you and have a nice day
I'm a little surprised at how long my…
I'm a little surprised at how long my order is taking in "processing". Ordered on Sept 12 and still "processing" on Sept 17th. For something that was supposed to be in stock.
EDIT: The team at Elite Tools responded quickly and my order has now shipped. Great customer service. Thanks Elite Tools!
September 11, 2023
Reply from Elite Tools
Hello, thank you for your comment, it's an abnormal delay, so I'll contact customer service and get back to you as soon as possible
Edit: Your order goes out today 18 september
Elite tools did not ship what I…
Elite tools shipped the wrong item.. I emailed 3 times without an answer. I finally called them, they apologized for the inconvenience and sent me what I had ordered.
September 10, 2023
Reply from Elite Tools
Hello, I confirm that your order was shipped on September 12, I do not understand this comment? You can discuss it with our customer service by sending an e-mail to: info@elitetools.ca
Easy to order a well priced tool
Easy to order a well priced tool. Free shipping and prompt delivery
September 8, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Fast service
Fast service, fair price. Several orders in the past. Can't ask for better service!
September 6, 2023
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
I have not received any shipment…
I have not received any shipment notification and I have no idea when I'll be getting my order ??
September 4, 2023
Reply from Elite Tools
Hello,
one of your products is notified as:
This product is currently out of stock.
The current delivery time for this item is estimated at 2 to 4 weeks, depending on availability from our supplier. In the event of stock shortage, we will contact you.*
Upon receipt of the product in our warehouse, your order will be shipped within 24 to 72 business hours.
This explains the shipping delay
It takes time before the order is sent
It takes time before the order is sent, it's very disappointing.
September 4, 2023
Reply from Elite Tools
Hello,
sorry if you have waited for your order, it is true that we have some delays because of a strong affluence. Your message has been passed on to our teams!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Shipping
I’m not sure what changed with your shipping, but in the past I use to get items I ordered a lot quicker than I do now.
Love how Elite tools has items that otherwise my only option would be to order from the States. And at great prices too. Highly recommend. Easy online ordering too.
August 26, 2023
Reply from Elite Tools
Hello,
sorry if you have waited for your order, it is true that we have some delays because of a strong affluence. Your message has been passed on to our teams!
No follow up after purchase
I liked the price and availability on the site. But once I paid for it, I had no news for 6 days. No delivery date, even approximately would have been appreciate.
August 31, 2023
Reply from Elite Tools
Hello,
sorry if you have waited for your order, it is true that we have some delays because of a strong affluence. Your message has been passed on to our teams!
Reply from Elite Tools
Hello,
thank you very much for your comment.
Have a nice day!
Still Waiting…
Ordering off the website was easy enough and they have already charged my credit card but I haven’t received the products yet or even received an email that my order has shipped. I find it a bit odd that I would be asked to rate my experience when they haven’t even sent my items to me yet.
August 6, 2023
Reply from Elite Tools
Hello,
thank you for your comment. As indicated on your order form and on the website, the current delivery time for this item is estimated at 2 to 4 weeks, depending on availability from our supplier. Our Trustpilot review requests are sent automatically after 2 weeks as the majority of our orders are delivered within a week which gives the customer time to test the product. Sorry if you received this review request too early. However, is the 1-star rating really justified?...
Thank you for trusting us and have a nice day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.