Price was good, item (two boxes of screws) was as described, transaction went without any glitches. Although probably not Elite Tools' fault one of the screw boxes was smashed, probably from rough han... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I appreciate your attempt to fulfill the order. Sorry it didn't work out. I think it may be better to warn customers regarding shipping restrictions when they are placing the order but it likely is... See more
Company replied
Elite tools had the product and was priced fair. I received the Oneida Dust Sentry Indicator ahead of the estimated date. I proceeded to install the indicator, had difficulty adjusting it. I called On... See more
Company replied
I made an order 11 days ago. I had to call after a week to find out why I hadn't received it yet. Apparently batteries needed to come from warehouse. Someone should have contacted me. I am still aw... See more
Company replied
Company details
Information provided by various external sources
Great selection of quality tools and accessories for woodworking and metal. Free shipping and new tools for metal and woodworking supplies.
Contact info
8860 Boulevard Guillaume-Couture, G6V 9H1, Lévis, Canada
- 888-830-0124
- info@elitetools.ca
- elitetools.ca
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elite Tools
Thank you so much for your good review
Reply from Elite Tools
Thank you so much for your good review
Reply from Elite Tools
Thank you so much for your good review
shipped to Vancouver island
shipped to Vancouver island. Good price and arrived quick what more could you want.
July 27, 2023
Reply from Elite Tools
Thank you so much for your good review
Web site easy to use,ordering was…
Web site easy to use,ordering was simple and I got my order 8 days sooner then expected.Will use Elite again.
July 27, 2023
Reply from Elite Tools
Thank you so much for your good review
Good prices and you had exactly what I…
Good prices and you had exactly what I needed. Shipping was super fast.
July 26, 2023
Reply from Elite Tools
Thank you so much for your good review
Hi I'm happy with the wide verity of…vendors who make buying easy
Hi I'm happy with the wide verity of equipment, and the different vendors who make it possible to buy tools that are at a fair price, and tools that are on sale. I find that delivery is very fast.Free shipping is an excellent way to have a high rate of sales. Thanks Kevin
July 31, 2023
Reply from Elite Tools
Thank you so much for your good review
Fast reply time to order inquiries
July 23, 2023
Reply from Elite Tools
Thank you so much for your good review
Correct part delivered quickly.
July 18, 2023
Reply from Elite Tools
Thank you so much for your good review
Slow getting the order out the door
I ordered Friday afternoon and now Wednesday end of the day I have not received a shipping notification. I thought Monday or Tuesday but now Wednesday 4:30 pm and nothing. Elite tools sells quality at reasonable prices but beginning to doubt my purchase.
July 21, 2023
Reply from Elite Tools
Hello,
yes this is an abnormal situation, we have a high number of orders and we strive to meet our deadlines as best as possible I will talk to the people who make the shipments to highlight your order.
We are very sorry about this.
Have a nice day.
Fast delivery and easy shopping on your…
Fast delivery and easy shopping on your website.
July 19, 2023
Reply from Elite Tools
Thank you so much for your good review
Defective Bosch 360 laser
I bought Bosch laser 2 weeks ago there is something wrong with one line as it shows a shade line because of deflection of glass I gwess.
I sent two emails so about this issue , no reply.
July 9, 2023
Reply from Elite Tools
Hello,
Due to a large number of requests, we're a little behind schedule, but I'll make sure that customer service gets back to you as soon as possible!
Thank you and have a nice day!
Reply from Elite Tools
Thank you so much for your good review
Reply from Elite Tools
Thank you so much for your good review !
Great experience!
Great experience!
Shipping was fast and items arrived in a perfect conditions. Purchased few Hamlet chisels.
July 12, 2023
Reply from Elite Tools
Amazing, thank you so much for your good review !
Super fast Delivery
I was in no rush for my order, so when a parcel arrived days before I was expecting it, I couldn't believe it was my Elite Tools order. The site was easy to navigate, and checkout was a breeze. Nice to see products shipped within Canada.
July 11, 2023
Reply from Elite Tools
Thank you for your good comment !
Order took forever!
Placed my order, waited almost a week and half and never heard anything. Tried to find tracking from order but could not because it was not even shipped. Finally after almost 2 weeks it was shipped. There should of been more communication as to what was going on with my order. If you did not have it in stock, let me know. I felt my order was in Limbo and I was not getting answers.
June 26, 2023
Reply from Elite Tools
Hello, we apologize for the delay. A member of our team will contact you shortly. Customer satisfaction is important to us
They cancelled my order because price…
They cancelled my order because price was too low ( their mistake)
July 10, 2023
Reply from Elite Tools
Hello, we apologize for this. A member of our team will contact you shortly. Customer satisfaction is important to us
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.