Elite Tools Reviews 3,596

TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

Price was good, item (two boxes of screws) was as described, transaction went without any glitches. Although probably not Elite Tools' fault one of the screw boxes was smashed, probably from rough han... See more

Company replied

Rated 5 out of 5 stars

I appreciate your attempt to fulfill the order. Sorry it didn't work out. I think it may be better to warn customers regarding shipping restrictions when they are placing the order but it likely is... See more

Company replied

Rated 5 out of 5 stars

Elite tools had the product and was priced fair. I received the Oneida Dust Sentry Indicator ahead of the estimated date. I proceeded to install the indicator, had difficulty adjusting it. I called On... See more

Company replied

Rated 3 out of 5 stars

I made an order 11 days ago. I had to call after a week to find out why I hadn't received it yet. Apparently batteries needed to come from warehouse. Someone should have contacted me. I am still aw... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Great selection of quality tools and accessories for woodworking and metal. Free shipping and new tools for metal and woodworking supplies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Very slow response time (if any…

Very slow response time (if any response) following order-related inquiry.

July 3, 2023
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Reply from Elite Tools

Hello, we're sorry about that. A member of our team will contact you shortly. We apologize for the delay. Customer satisfaction is very important to us.

Rated 5 out of 5 stars

Elite tools had the product and offered technical support.…

Elite tools had the product and was priced fair. I received the Oneida Dust Sentry Indicator ahead of the estimated date. I proceeded to install the indicator, had difficulty adjusting it. I called Oneida for support, spoke to "Chris" who who helped me make the level adjustment. I would like to give an extra "Thanks" to Chris for his knowledge and expertise. I would give Elite Tools a 5 out of 5.

July 12, 2023
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Reply from Elite Tools

Thank you for your good comment !

Rated 3 out of 5 stars

I made an order 11 days ago

I made an order 11 days ago. I had to call after a week to find out why I hadn't received it yet. Apparently batteries needed to come from warehouse. Someone should have contacted me.
I am still awaiting delivery and the carrier is taking way too long. I see package is still in Montreal four days after your company sent it out. Very disappointing and hard to get projects done . I could have bought elsewhere and received overnight shipping .
My package finally arrived , looking like it had been drop kicked a few times.
Kevin from Elite Tools called me and was very apologetic and concerned about my experience. He restored my faith in their commitment to good service. Thank you Kevin!

June 24, 2023
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Reply from Elite Tools

Hello, we are very sorry for the inconvenience you have experienced. A member of our team will be in contact with you shortly, to restore the situation quickly. Customer satisfaction is important to us.

Rated 5 out of 5 stars

Very happy with customer service

Buying a gift for my son, I know nothing about tools, website easy to follow, price was very competitive and I had a coupon applied because it was over $100 and free shipping, I called to check when it would be shipped. The lady who responded was polite and very helpful. Really good service!!

June 25, 2023
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Reply from Elite Tools

Thank you so much for your review !

Rated 2 out of 5 stars

Received package 5 open business day…

Received package 5 open business day after order ( not 24 to 72 hours as stipulated)

Order some glue and not well package in boxe so 1 bottle tip is broken and glue on product
Will have to see if i have a other bottle home i can recuperate tip because glue will dry

June 21, 2023
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Reply from Elite Tools

Hello,

We apologize for this. A member of our team will contact you shortly. Customer satisfaction is important to us.

Rated 1 out of 5 stars

DO not communicate well

An issue with the returned item and them not communicating that only half of the value was refunded. Avoid at all costs.

June 8, 2023
Unprompted review
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Reply from Elite Tools

Hello, we apologize for the inconvenience. A member of our team will contact you shortly. Customer satisfaction is very important to us and we will do our best to satisfy you.

Rated 1 out of 5 stars

Very bad experience.

Very bad experience.
Support is rude, delivery is long, some items are missing in the order. I do not recommend.

May 12, 2023
Unprompted review
Elite Tools logo

Reply from Elite Tools

Hello, we apologize for this a member of our team will get back to you shortly. Customer satisfaction is important to us.

Rated 5 out of 5 stars

Dust Collection Sweep

My husband has been looking for a sweep for his dust collector system for quite awhile and this one fits the bill. He’s very happy, especially since it has a blast gate, just what he wanted.

June 13, 2023
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Reply from Elite Tools

Thank you so much !

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great product price. What more can I say. Satisfaction guaranteed!

June 3, 2023
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Reply from Elite Tools

Thank you so much !

Rated 1 out of 5 stars

Ordered 27th may

Ordered 27th may, nothing has shipped

May 27, 2023
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Reply from Elite Tools

Hello, we apologize for the inconvenience. A member of our team will contact you shortly to resolve the situation. Customer satisfaction is important to us.

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