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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People report issues with the vacuum cleaner they received. Consumers highlight that the product they received was different from the one they ordered, often a cheaper model. Several consumers report that the quality of the product is poor, and it easily gets blocked during regular use. Many consumers express frustration with the company's refund policy. People report difficulties in getting a refund, with some mentioning deductions for handling and restocking fees. However, reviewers appreciate the user experience.

Based on these reviews

Rated 1 out of 5 stars

For anyone thinking about purchasing an elite vac “DON’T! They don’t deliver when supposed to. Atrocious assembly instructions. Trying to empty cylinder is impossible. Doesn’t matter which setti... See more

Rated 1 out of 5 stars

POOR VACUUM asked for a refund, and was rejected. Really bad quality, NO suction. DO NOT BUY THIS PRODUCT.

Rated 1 out of 5 stars

DO NOT BUY - WORST HOOVER I HAVE EVER HAD THE MISFORTUNE TO BUY. firstly within three weeks the charger broke. Took three weeks to get replacement after sending about 10 emails. When finally got go... See more

Rated 5 out of 5 stars

I’ve been on the hunt for a vacuum that can tackle both carpets and hard floors, and this one fits the bill perfectly. The suction is absolutely spot on — it picks up dust, pet hair, and debris in... See more

Rated 4 out of 5 stars

I’ve been hunting for a vacuum that can effectively clean my large, thick carpet. Previous vacuums just didn’t do the job, either failing to remove the dust and debris or requiring several passes t... See more

Rated 5 out of 5 stars

Since moving into my new flat, I’ve been looking for a vacuum that works well on hardwood floors. I’ve tried other models before, but they either scratched the floors or failed to pick up fine dust... See more

Rated 5 out of 5 stars

I live in a two-storey house, and cleaning the stairs has always been one of my least favourite chores. Traditional vacuums are difficult to handle on stairs, and their bulky designs make it hard to... See more

Rated 1 out of 5 stars

Do not buy from elite vac I have not received goods and cannot get my £179 back. Thought it was an English company

Rated 1 out of 5 stars

Bought an elitevac three months ago. Absolute joke of a hoover. Getting blocked every time it's used. Complete and utter waste of money

Rated 2 out of 5 stars

I read the reviews after I ordered the vacuum and was concerned about what I had purchased. Since receiving the vacuum I can confirm I received what I ordered. And though the battery does not last as... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS FRONT COMPANY, DON'T BE FOOLED BY FAKE ONLINE REVIEWS I purchased an Elitevac on Sunday 23rd February after reading a review on Trusted Buyers Guide by Andrew Collins... See more

Rated 1 out of 5 stars

Don't get what you pay for...I payed £179.99 but recieved a cheaper product...one that costs only £90 .when asked they said it came in a different carton as they had run out...

Rated 1 out of 5 stars

DO NOT PURCHASE ,Absolutely dreadful product. I like another customer must have saw a fake site which had it as one of the top 5. Totally gutted, wasted hard earned money for nothing. Product doesn... See more

Rated 1 out of 5 stars

Shocking !!! DO NOT buy from this company ...they send you a cheaper model and come up with allsorts of excuses one being they ran out of cartons but the vac is the same...NO IT IS NOT !!!! I looked f... See more

Rated 1 out of 5 stars

I bought a vacuum cleaner from the Elitevac website for £179.99 on 11th February. I had selected Elitevac after reading a glowing online review by a reputed industry expert. Strangely, I can no l... See more

Rated 1 out of 5 stars

DO NOT PURCHASE. When googled best cordless vacuums, was taken to a site where the vac was advertised for £179. Vacuum arrived totally different model and name. This vacuum is advertised as £93. Ha... See more

Rated 1 out of 5 stars

TOTAL SCAM. I have had the exact same experience as other customers. Bought this product for £179 and they sent me a model worth £93 which then broke. My advice to anyone who has also been scammed is... See more

Rated 1 out of 5 stars

Poor quality vacuum, sticky when taking apart to clean and put back together, battery really doesn't last. On contacting to try refund kept getting told send a video of the product which is pointless... See more

Rated 1 out of 5 stars

Elitevac.uk has al the hall marks of a scam. I purchased an ELITEVAC and paid AU$358. I was led to believe I was dealing with Elitevac.uk. I received an email from a Chinese person confirming the orde... See more

Rated 2 out of 5 stars

very poor pick up on general small bits, Although it's light and easy to maneuver the collection tank can be difficult to get on and off and feels like it might break

Rated 1 out of 5 stars

We ordered the cordless hoover end of February and the hose attachment has broken. When we first used it this part was extremely hard to remove. Now the part it attaches to has come away. We conta... See more


2.0

Poor

TrustScore 2 out of 5

72 reviews

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Rated 2 out of 5 stars

I have also received the vacuum but…

I have also received the vacuum but under a different name. the order number does not permit you to register it. It appears to work but I am anxious about it. Does anyone else know anything about this. I found it on what was supposed to be a reliable review site.

November 2, 2024
Unprompted review
Rated 2 out of 5 stars

Good arrived but something is not right with this company

Originally posted this as a scam but then my cleaner arrived. It actually quite good although I would not say it’s as good as the reviewer said. I still think think there is something odd about this set up. None of the links in the confirmation email work nor the tracking system. Emails arrive in Chinese so hope I don’t have to see this back!! But not all bad after all.

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a hand held vacuum cleaner from…

Ordered a hand held vacuum cleaner from Elitevac.uk from a very professional site, whilst searching for best vacuums.
Wasn’t until I completed payment by PayPal a Chinese address come up.
I’ve now read they are scammers
Hopefully PayPal can help… but not holding my breath

October 11, 2024
Unprompted review
Show reviews in all languages. (72 reviews)

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