Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more
I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more
My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more
Company replied
Company details
Written by the company
We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.
Contact info
London, United Kingdom
- 02045711728
- james@ella.co
- ella.co
4.9
Excellent
933 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My puppies love this brand
My puppies love this brand. Literally ask for it each day.
The treats are amazing to them. The touch of my hand on them sends my pets into a frenzy.
Very loved 🐾🐾💞
September 17, 2024
Reply from James & Ella
Thank you for your kind words Jazz!
Great service
Great service. Super flexible and great customer service. My dog loves the food and is fit and healthy and glossy for it! Would highly reccomend them
September 19, 2024
Reply from James & Ella
Thanks so much Scott!
I always have great responses to my…
I always have great responses to my questions and in changing my delivery dates -
September 18, 2024
Reply from James & Ella
Thank you Gill :)
Excellent
Excellent. Great product and my dads dog is soo fussy but loves the treats. Fast delivery and lots of information on website about products
September 17, 2024
Reply from James & Ella
Thank you for your review Karen!
Yes the order was fine max likes the…
Yes the order was fine max likes the food would like to try some different flavours
September 13, 2024
Reply from James & Ella
Thanks for your kind words Susan!
My puppy Labrador will not eat anything…
My puppy Labrador will not eat anything else ! Service is fantastic too !
September 16, 2024
Reply from James & Ella
Amazing to hear Lynda! Thank you for your kind words!
Amazing dog food
My cavapoo has been a fussy eater in general. We have tried several brands, and finally settled down with James & Ella kibble + Raw mixed.
September 10, 2024
Reply from James & Ella
Thank you for your wonderful review!
Reply from James & Ella
Woohoo! Thank you Fiona!
What a fab company and fab products.
What a fab company and fab products.
Everything is perfect….from customer service with Lauren to the product which my dog loves and has improved his health (no skin complaints now) and improves his quality of life which means every thing to me.
I’m a long time customer of the company but this is first time I’ve had the gumption to write a review!
I’d recommend this company without hesitation
September 13, 2024
Reply from James & Ella
Thank you so much for your kind words!
Very good
Very good, healthy and tasty food. Both my dogs look great on it. My dogs coat is soft and shiny again.
The flexibility to change delivery/ flavours on request.
September 6, 2024
Unprompted review
Reply from James & Ella
Thank you Tyler!
Reply from James & Ella
Thank you for your review Ivor!
Great for my mini schnauzer
Great food for my mini schnauzer Who has pancreatitis low-fat cold press ocean fish is my go to. Great delivery service to.
August 21, 2024
Reply from James & Ella
We're thrilled to hear that our Cold-pressed food is working so well for your pup with Pancreatitis! Thank you for sharing your experience!
Excellent customer service
I have a subscription for James & Ella cold pressed food, but there was an issue with my recent delivery. I contacted customer service and they investigated the problem, but couldn't see an obvious cause. I was then sent a replacement batch, and they arranged for the original delivery to be collected. A very satisfactory outcome - and my dog really enjoys the new food
August 20, 2024
Reply from James & Ella
Thank you so much for your kind words Lesley! x
Happy dogs happy parents!
Delivery very quick
Our dogs love the toppers and no messing around eating now!
August 20, 2024
Reply from James & Ella
We're so pleased to hear this!
The high quality of the food
The high quality of the food - the customer service is very good .
August 19, 2024
Reply from James & Ella
Thank you!
Great product and super-friendly people
I was saddened when my local pet shop closed, and Derek (Border Terrier) even more saddened as I bought a variety of pet foods he clearly didn't like!
By chance I picked up a bag of J&E Kibble & Raw...and he loved it, and I love that by dealing direct it feels like my local pet shop has re-opened.
August 18, 2024
Reply from James & Ella
Thank you Steve!
Highly recommend
Efficient company to deal with. Nellie absolutely loves the food and we can tell in her shiny coat how much good it is doing her. Would highly recommend this food.
August 16, 2024
Reply from James & Ella
We're so pleased to hear this Lisa! Thank you for your kind words :)
James & Ella is fine, but their courier is not.
Notifications from James and Ella are useful, delivery is on time. However, the courier DPD does not send any notification prior to delivery.
August 9, 2024
Reply from James & Ella
Hi Charles, thank you for your review! We have emailed you to help with your DPD deliveries. Please let us know if there's anything else we can help with.
Fantastic company to deal with…
Fantastic company to deal with recommend any one needing dog food to try them
August 9, 2024
Reply from James & Ella
Thank you for your kind words Keith!
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