Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more
I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more
My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more
Company replied
Company details
Written by the company
We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.
Contact info
London, United Kingdom
- 02045711728
- james@ella.co
- ella.co
4.9
Excellent
933 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic food for our dog
Fantastic food for our dog, fantastic service and subscription. So easy to use! Our dog has an allergy to chicken and so the Ocean Fish freeze dried food is perfect. His digestive issues have gone, glands are better, and his coat is so shiny now!
August 6, 2024
Reply from James & Ella
We're so pleased our Cold-pressed food is working so well for your dog! Thank you for your lovely review x
Reply from James & Ella
Thanks so much!
High quality food and super efficient…
High quality food and super efficient delivery service that is easy to adjust to meet our needs…
Highly recommend, Bruno is a very happy boy
August 20, 2024
Unprompted review
Reply from James & Ella
Yay go Bruno! We're so pleased he loves the food - thank you for your kind words :)
My fuss pot rescue frenchie has never…
My fuss pot rescue frenchie has never ate her biscuits until i started her with james and ella omg she loves these freeze dried biscuits so much gone in 60 seconds.
I wish i had confidence to buy on line as big mark up at sainsbury but my dog loves it so all that matters and great quality .
August 28, 2024
Unprompted review
Reply from James & Ella
Hi Claire, thanks so much for your lovely review! Please feel free to contact us at james@ella.co, we'd love to help get you set up on a subscription!
I ordered a trial raw and kibble bag…
I ordered a trial raw and kibble bag for my puppy and when it arrived, I opened it and there were no raw pieces just the kibble. I contacted customer services and they were apologetic and sent out a replacement bag straight away. This time it had the raw. My puppy enjoys eating it, and have not had an issue with the food transition period. I got a free treat bag which is great! I also have the toppers which she enjoys having on her food.
July 17, 2024
Reply from James & Ella
Thanks so much for your review! We're so pleased we were able to resolve this for you :)
Reply from James & Ella
We're so pleased to hear this! Thank you Janet :)
Amazing products
Amazing products ! My dog had a sensitive stomach until he started Ella’s food. Knowing that I am feeding him a rich and balanced diet is paramount to me.
July 12, 2024
Reply from James & Ella
We're so pleased to hear this! Thank you for your lovely review
Cold pressed fish, veg n herbs
Been with James and Ella for almost two years and their service and products are AMAZING! Thanks guys. My dogs are so shiny and healthy thanks to you!
July 11, 2024
Reply from James & Ella
Thanks so much Stephanie! We're so pleased to have you as part of the pack!
Kibble & Raw Puppy Food
My 6 month old german shepherd labrador mix is loving his new meals! Finally found dog food that he will eat and that doesn’t upset his stomach! The monthly plan is very convenient and I love how helpful their page is with each individual dog!
July 30, 2024
Unprompted review
Reply from James & Ella
We're so thrilled to hear this! Thank you for your wonderful review! x
Reply from James & Ella
Thanks so much Caroline x
Very helpful staff and issue very…
Very helpful staff and issue very efficiently and kindly sorted. Very happy with outcome and the product, which my puppy loves !
June 17, 2024
Reply from James & Ella
Thank you for your wonderful review!
Reply from James & Ella
Thank you so much Michelle!
Excellent product and speedy delivery
Excellent product and speedy delivery. My dogs love the raw topper sprinkled over their food. The downside is that one of them now barks in excitement for his dinner :)
June 18, 2024
Reply from James & Ella
We're so pleased your dog loves our new Freeze-dried raw topper, Monique! x
Excellent quality
Excellent quality and, although it is quite expensive, I think it is the best food I have fed my Patterdale. She loves it and now with the extra topper it is extra yummy!
June 14, 2024
Reply from James & Ella
Thank you for your lovely review Mary!
Great team and dog food
Great team and dog food.
Always very quick to respond to any queries.
July 8, 2024
Unprompted review
Reply from James & Ella
Thank you Helen!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.